OCS Annual Outcomes Report 2014-2015
Outcomes and Satisfaction in WESC Services this Year Service Levels
Totals
Apr
May
Jun
July
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Phone calls Received New Case- Managed First Resource Visits Total Resource Visits Workshops Delivered Workshops Attendees N/ S Workshops %
9,683
966
770
793
931
776
857
852
756
572
847
788
775
1,013
124
94
86
64
75
98
81
82
69
103
54
83
1,376
145
124
119
126
135
133
124
101
93
93
85
98
16,680
1,621 1,536 1,491 1,483 1,373 1,400 1,368 1,248 1,130 1,348 1,221 1,461
545
50
57
48
45
42
41
46
47
41
44
42
42
4,240
406
386
332
378
315
340
484
378
265
316
351
289
26%
29
35
31
28
26
25
22
26
26
25
20
21
Stats collected in 2014-2015 show that: • Numbers of youth and immigrants accessing services at WESC have increased. • 29% of our clients have been unemployed over a year • 30% have been unemployed less than 3 months • Many WESC clients have past experience as a general labourer or in sales and service. Satisfaction Survey: 259 Respondents were asked “Did you get what you wanted or needed?” • 68% Totally satisfied • 27% Mostly satisfied • 4% Both satisfied & dissatisfied
• 1% Mostly dissatisfied • 0%Totally dissatisfied
Quality Improvements in WESC this Year • More Supervisory Support was put in place by the hiring of a Specialized Services Supervisor in the first quarter and a Job Search Services Supervisor in the second quarter. • In order to increase the number of job development and wage subsidy placements two additional job developers were hired in the third quarter.
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