Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

Outcomes in Supported Community Living and Housing this Year As a result of the Supported Living Program (strongly agree/agree and neutral responses) SIL CLS

Congregate Bridging Sutton Sandell

I have learned more skills to live independently. My housing is more comfortable, safe and secure than before I joined the program. I am more connected and/or aware of community services than before I joined the program.

100%

91%

100%

94%

100%

I am treated with courtesy and respect in this program. The staff are respectful of my privacy and confidentiality.

100%

97%

100%

I have been informed of my rights and responsibilities as a client of this program. Overall, I am satisfied with the services I received.

97%

100%

100% 100% *The above figures are based on returns of 60 surveys out of 91 surveys distributed (average 66% return rate). 100% 100% 100% 100%

Quality Improvements in Supported Community Living and Housing this Year • Supported Independent Living – During the 3rd quarter, the Supported Living program was notified by Fraser Health that we had been awarded an additional 18 subsidies which would increase our staffing by 1 FTE. • Sandell House –The Supported Living Program was awarded 21 hours for another part time staff to service our Sandell House program. • Sutton Apartments - One additional unit at Sutton Apartments will be added to our portfolio. • Congregate House - FHA and OCS are moving forward with plans to increase capacity of House 2 and move towards an Assisted Living Support model. Renovations have been initiated and almost completed to add an additional bedroom, bathroom and common area in the house. Staffing hours will also be increased to allow for 7 hours/7 day. coverage. We have also started the application process for Assisted Living registration. • SIL - BBQ/picnic: During the summer, we held our SIL/CLS barbeque/lunch at Bear Creek Park which was attended by a large number of our Supported Living Programs clients and staff. Those taking part in our picnic games were rewarded with gift cards. This social event was enjoyed by all and has become a much anticipated annual event for many of our clients. • Increased Social Recreation opportunities - Staff continued to facilitate many social/recreational groups over the 2014/2015 year - coffee/chat group,

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