OCS Annual Outcomes Report 2014-2015
Homeless and Housing Services 1. Hyland House Shelters a) Hyland House Newton b) Hyland House Cloverdale 2. Homeless Outreach Services
Hyland House Newton and Hyland House Cloverdale typically operate at 102% capacity due to intakes and discharges overlapping. Hyland House Services worked with 865 different people at the Shelters in the last year, up from 723 in 2013-14. The Outreach program dealt with 1,102 unique individuals at that same time, up from 983 last year. Eighty percent of the individuals engaged with the services were from the Surrey/White Rock/Delta Area. The turn-away count this year was 5,999, up from 5,636 last year. This is the number of requests for services and not the number of individuals turned away. In each case, the request was referred to an alternate service that could help. The average age of shelter users at Cloverdale and Newton is 50 years, with the oldest resident being 96 years of age. People aged between 45-64 comprised 60% of the population served. 30% of the people served were aged 55-64. Hyland House Newton is the Shelter in Surrey where most of the older homeless people go for service. Part of the demand for service is attributable to Hyland Newton being the only single room co-ed shelter south of the Fraser River. The Newton program is adapting to the complex needs of homeless seniors. Development of the Cloverdale shelter site has a commitment of construction funding from BC Housing. They have committed funding to build the project. Land fill operations are expected to begin by the summer of 2015. The community in Cloverdale is extremely supportive of the Shelter and has been providing donations over the past year. A fundraising group supported by the Surrey Homeless and Housing Society is working with us to fundraise an additional $300,000.00 for this project.
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