Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

responses are from respondents who have been in the program for longer and have reached a plateau in terms of learning new skills.

Quality Improvements in Transitional Living Program this Year • Transition of files to Nucleus. This transition allowed us to update current documents to mirror new SIL program guidelines that have been implemented by our funder, Fraser Health. • In addition we were able to start looking at a process of client directed annual progress reviews that will incorporate a review of outcomes achieved. Currently we are working on implementing an outcomes module via Nucleus. • Nucleus implementation also facilitated the update of several of our documents, most notable is an upgraded (although “work in progress”) Service Plan document, a revised and much more comprehensive risk assessment and a standardized progress note template to provide a more detailed description of client presentation using standardized language. • This year we were able to continue our tradition of hosting Christmas dinner for clients (other residents of Hazel Villa invited also) at a restaurant in the community. This dinner was possible because of the collaboration with and a donation made by the restaurant. • Our satisfaction survey revealed that lower numbers (67%) of clients felt that they were not connected to community/resources. The program saw this as an opportunity to create more space for clients to develop relationships and peer supports. These “spaces” were created by developing more group programming that was client directed. Clients were invited to two planning sessions where their collective input was used to direct group programming. The program has also made more of a concerted effort to connect clients with the Clubhouse and other community-based resources.

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