OCS Annual Outcomes Report 2014-2015
Outcomes in Shelters this Year Strongly Agree
Dis- agree
Strongly Disagree
Don't Know
No Response
Total
Agree
Neither
#
% # % #
% # % #
% # % #
%
#
I feel welcomed at this shelter I feel safe at this shelter Shelter rules were explained clearly to me I was told how to make a formal complaint I feel that staff listen and respond to my complaints or concerns I am treated fairly The staff provide me with information on the services I need. I am getting enough to eat while I stay here I am satisfied with the quality of the food
35 78 4 8
5 10
4
8
45
37 82 3 4
5 10
45
30 66 7 15
8 17
45
34 76 6 13
3
6
2
4
45
33 73 9 20
2
4
1
2
45
30 66 9 20
6 13
45
34 73 7 15
4
8
45
36 80 3 6
6 17
45
33 73 6
6
45
35 77 34 76
10 22 11 24
45 45 45 45
Sleeping area Dining area
29 64 9 20 33 73 7 15
7 15 5 11
Bathrooms
All other areas
Overall, I am satisfied with this shelter.
37 82
8 17
45
(reflecting fourth quarter)
Quality Improvements in Shelters this Year • There were no turn-aways during extreme weather operations. The White Rock Shelter met the demands and did not have to leave anyone in the cold. • OCS was informed that the Homeless Partnership Collaboration was in the process to be approved. The other agencies involved are: Elizabeth Fry, Sources and Lookout. • Expanded outreach capacity, rental access, rent supplements and other supports available to homeless individuals. • Funding Strategy for Cloverdale construction has been implemented. • Supported the implementation of a hospital to shelter communication strategy with FHA, via Shelternet.
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