Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

• Google Analytics: Options website has received 101,037 visits (62.66% are NEW visitors). Visitors spend 2:04 minutes on the site (on average).

These posts and information have brought attention to special events, need for volunteers, career postings and overall increased awareness about what Options does in and around the community. Quality Improvements made by the Community Profile Committee this Year • Clarified foundations of committee - Terms of Reference - Action Plan • Website upgrades underway for WESC; to make existing sites more device-friendly; and to improve on searchability • Development and implementation of the Social Media policy and procedures • Increased engaged followers on Facebook and Twitter • In response to Canada’s Anti-Spam Legislation (CASL), developed CASL Policy for group communications • Have highlighted our presence through targeted involvement in community events through-out Surrey’s neighborhoods, and our neighboring communities of Langley, White Rock and Delta Staff Training and Development Committee This year the work of the Staff Training and Development Committee has focused on: ensuring personnel have read and signed off on all new and essential policies and forms, tracking and monitoring completion of mandatory training topics, implementation and expansion of the Essential Learning (EL) Online Training System and ongoing offerings of several key training topics including First Aid, CPI, Respectful Workplace and PQI. Four staff were trained in Non- Violent Communication and all agency staff received training appropriate to the level of risk in their position. The Committee was also able to meet the objective of providing staff with opportunities to share their expertise by launching the successful “Wisdom Within” series. The annual budget of the Staff Development Committee was fully utilized this year and was directed toward the development and delivery of mandatory training, Agency Day and Relias Learning Management System. The annual cost of the Relias Learning Management System has increased by 8% over last fiscal year due to the increased number of users as well as system costs. • Improved visible signage at key locations • Branding & Marketing initiatives such as: - Wish List, Donor and letter templates - Development and implementation of the OCS Thank You Cards - Development of standardized email signatures for OCS staff

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