Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

Performance Quality Improvement (PQI) Committee The PQI Committee is comprised of a sub-group our leadership (management) team who are dedicated to championing the concept of performance quality improvement throughout OCS. Committee members take their expertise into all corners of OCS to support and train others about our commitment to excellence, evidence-based and “best-practice” and a culture of continuous learning. The past year was primarily focused on preparing for our June 2015 COA review, a peer review which occurs every four years. While we are always focused on providing quality services and continuous learning, this year provided additional impetus to dig deeper, look at our systems from multiple perspectives, and determine what could be shifted from good to great. To that end, the PQI Committee and the entire Leadership Team impacted multiple improvements. Some of the most noteworthy include: • Phase two and three deployment of the Nucleus Electronic Client Record System – now operational with 90% of identified programs. • Training all managers and key staff in logic model development, and the creation of consistent logic models and evaluation plans for all programs in preparation for deployment of the “Performance Outcome Measurement System” (POMS) in Nucleus. • Re-design of the OCS Risk Management Plan and Business Continuity Plan, including a risk “monitor” document and a schedule of reviews to occur at all levels from programs to management to board of directors. • Development of an increased safety mechanism for inspecting vehicles, both staff- and agency-owned, to ensure vehicles are safe for client transport. • Completion of a full policy review with revisions made to reflect changes in legislation regarding privacy, confidentiality, criminal record checks, anti-spam, and human resource practices. • Interactive PQI training with each program team, to emphasize why and how our focus on measuring and improving is so important to our clients. • Development of an agency-wide PQI plan. • Utilization of cost-per-unit data within programs to identify trends and gaps. • Renewed strategic and operational plan using the Balanced Scorecard approach, and utilizing feedback from throughout the agency and the community. The resulting plan is a clear map for OCS’s future. • Improvements in completion rates of mandatory staff training and performance reviews, with the help of RELIAS online learning system and our HR team. • Improved return rates on client and stakeholder satisfaction surveys. • Having our re-accreditation result expedited due to a completely compliant result!!

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