Outcomes Report (2014-15)

OCS Annual Outcomes Report 2014-2015

Achievements of Note 2014-2015 While OCS has had an exceptional year in terms of achievements and developments, when you ask people in the organization what the biggest accomplishment of 2014-15 was, the answer most often is “I survived it”. The year was overshadowed by the devastating loss of Darrell Ferner, a key figure in OCS for over thirty years, and someone who humbly yet powerfully contributed to a culture of integrity and heart-centered service. The mood of the organization was, for many months, and sometimes still is, one of palpable sadness. The work we do is not easy on the best of days, and yet it got done this year, with excellence and resourcefulness, and our fair share of tears. The heart of Options beats on ……

These are a few notable things we did:

• 100% Successful Re-accreditation

• New Strategic and Operation Plans Developed with widespread stakeholder feedback, and using the Balanced Scorecard Approach, we have clarified the key strategic directions of OCS for the next several years. • Improved Risk and Business Continuity Plans and Processes A goal of the past year was to polish and expand our risk management plans, processes and monitoring of risks. We have designed and implemented a risk matrix and monitor document to assess risks, as well as an overall strategic framework for risk management. All sites, functions and programs have business continuity and alternate location plans to assist in the event of emergencies of all magnitudes. • Provincial Designation as an Early Years Hub OCS’s Newton Early Years Center was designated by B.C.’s Office of the Early Years in 2015 and is one of 26 provincially designated sites. This designation allows us to enhance existing services to a community with many vulnerable children. • Whalley WorkBC (WESC) Significantly expanded staffing and specialized services. A second site, the ANNEX, was opened at #210–10362 King George Boulevard.

• Whalley Downtown BIA Community Clean-up Attended by many OCS staff.

• IT Support Team Expanded staffing by one FTE to assist with ongoing IT developments and needs, including Wi-Fi at various sites, and the installation of scanners accessible to all staff who need to upload documents into the new Nucleus Electronic Client Record System.

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