UCL - Deputy Soft Services Manager



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Job Description

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Person Specification

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Further Information

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Application Process


UCL is London’s leading multidisciplinary university, with more than 11,000 staff and 38,000 students from 150 different countries. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any class, religion, and the first to welcome women on equal terms with men.

UCL’s estate is unique, rich in history, at the heart of London and diverse in use.

Our 230 buildings are predominately located in Bloomsbury but with a number of specialist satellite sites beyond that. UCL Estates are excited to be playing a key role in the delivery of UCL’s 20-year strategy, UCL2034, including the realisation of UCL East, our new campus at the Queen Elizabeth Olympic Park, which will offer world class research, teaching and living accommodation within the largest cultural and educational development in Europe.

UCL Estates manages the estate and facilities infrastructure, from the strategic to the operational. This ranges from ensuring our estate is operating efficiently and safely to maintaining, developing and delivering our building and planning future strategic developments to support UCL’s academic ambition. UCL Estates services include property acquisition and management, capital projects, engineering and maintenance, environmental sustainability, safety, security, catering and cleaning. In addition, it manages the University and Customer Services switchboards, student residences, nursery and central teaching and meeting room bookings. We have a proud history and the ambition and drive to innovate. We strive to provide a co-ordinated and customer oriented approach

to both buildings and services, maintaining and transforming UCL’s estate, so that it directly contributes to the creation of a truly inspirational environment for our academics, students and staff. UCL has embarked on an extensive building and refurbishment programme – Transforming UCL. This is about creating sustainable spaces that meet UCL’s world-class aspirations and commitment to excellence and innovation. Transforming UCL is the largest capital programme in the University’s history. It has seen significant investment to refurbish and develop some of our most iconic buildings whilst also bringing forward new world class buildings. Together these will enable and support the University’s continued growth as we continue to build now and for the future.

The first phase of the current Transforming UCL programme and notably the major capital projects in Bloomsbury will be completed by the end of the academic year. This investment has made a significant difference to perceptions of the Bloomsbury estate across the UCL community, with the recent completion of the New Student Centre, Bloomsbury Theatre and interim Dementia Research Institute within the Cruciform building all significant milestones in the programme. In the four years since the start of the current capital programme (August 2014), 127 projects have been completed. This comprises of 76 major projects, 11 sustainability projects and 40 School small works projects, and a further 12 major projects are currently in construction.

Focus for the remainder of the years in the programme is the development of our new Estate Strategy, projects from the new strategy will be announced in Summer 2019. We will continue delivery of three large strategic projects (UCL East, Institute of Neurology (ION) /Dementia Research Institute (DRI) at the Eastman Dental Hospital site) and IoE Masterplan, alongside delivery of a significant number of smaller value projects (<£2m).


Post Title: Division: Section: Location: Grade: Reporting To:

Deputy Soft Services Manager

UCL Estates Estates F&WS

Soft Services Manager Bloomsbury Campus


Job Purpose: • Support the Soft Services Manager with performance management and all operational aspects of Soft Services & Catering Contracts • Lead on service management of landscaping, window cleaning, pest control and associated services to deliver UCL’s requirements as set out in the service specifications, UCL:2034, Waste Strategy and Bio-diversity Plan Duties and Responsibilities • Lead on the Monthly monitoring of soft services and catering and hospitality, reporting on Key Performance Indicators and contractual compliance • Assist with the compilation and reporting of facilities operational budgets • Work with in-house and third party providers to develop commercial opportunities within the retail and catering operations • Lead on service management of landscaping, window cleaning, pest control and associated services and coordinate planned activities • Oversee the mobilisation and implementation of a new catering service contract in 2020 • To identify, implement and manage opportunities for service improvement, innovation and new ways of working • Health & Safety – Monitor compilation and compliance with Risk Assessments and Method Statements for all routine, periodic and emergency activities • To provide input to the UCL capital project programme and review Stage Gate submissions affecting soft services





Qualifications, Experience & Knowledge

Practical experience of managing facilities operations in a similar sized multi-service environment Experience of developing service specifications and of procuring contracts through competitive tender Experience of managing or supporting commercial activities including retail, catering & hospitality

Current knowledge of potential innovations and best practice within the sector Practical knowledge, understanding and application of relevant Health and Safety legislation including compilation of Risk Assessments Ability to compile, present and analyse financial information on multi-million pound operations Strong IT literacy skills Presentation skills including the ability to influence and negotiate at all levels Planning, project and risk manage- ment

Skills & Abilities


Salary level The salary range for this post is £44,674 to £52,701 per annum. Employee Benefits

UCL is a dynamic, global university based in one of the most exciting capital cities in the world. Not only does working at UCL offer the opportunity to work with game changers in your field, it also provides competitive terms, conditions and benefits. UCL benefits and policies apply equally whatever the sexual orientation and/or gender identity of employees. Benefits and policies relating to employees partners, includes both different sex and same sex partners. In addition to 41 days leave (inclusive of public holidays and closure days) and generous pension schemes, UCL provides a number of other staff benefits outlined below. • Excellent provision for professional development • The UCL Cycle scheme • The UCL Eye Care scheme • Voluntary Healthcare schemes • Subsidised access to a range of health and fitness facilities

• The offer of an interest-free season ticket loan • Various family friendly benefits and support https://www.ucl.ac.uk/human-resources/pay-and-staff-benefits Work location

The permanent base for each of the posts is at Bidborough House, in UCL Estates’ recently refurbished, modern, open-plan offices. Given the scale and nature of the UCL estates post holders will be expected tow work across the UCL portfolio as the needs of the role dictate.


To arrange a confidential conversation to discuss the opportunities in more depth, please contact Rob Cullum of The Management Recruitment Group Rob Cullum T: 020 8892 0115 M: 07973 193 785 E: rob.cullum@mrgpeople.co.uk Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages).

Closing date for applications is 5th January 2020.

Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115

52-54 Gracechurch Street London EC3V 0EH Tel 020 3962 9900

111 Piccadilly Manchester M1 2HY Tel 0161 638 0936

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