JOB DESCRIPTION Residential Property Manager Reports to: Head of Residential Management
Appointed as a dedicated Residential Property Management Professional, you will act as the conduit between the occupier and owner on behalf of the Managing Agent (Metrus), advising on all residential estate related matters. Duties and required experience are as follows: Residential Estate Management • Ensure the commercial running of the estate on behalf of the owner with the end user in mind at all times. • Coordinate the maintenance of and employ contractors to maintain or repair properties. • Ensure full compliance with all Health and Safety legislation, regulations and best practice. • System compliance. Ensure all data held on information systems is up to date and correct. Update any changes in a timely fashion. Ensure that all information, whether hard or soft copy, is secure and remains confidential at all times. • Ensure rents (to include rent, service charge, insurance, direct recharges and any other sum due from tenants) are correctly collected or pursued in a timely manner. • Consider all tenant applications; obtain sufficient information to advise clients as to the options available and make recommendations. Seek client direction and instruction in a timely fashion and at all times in compliance with statute and/ or legal precedent. • Conduct and record regular inspections of the properties; inspect at least quarterly or more regularly as the properties would reasonably require. • To maintain awareness of legislative changes with regard to operational processes and procedures and, as necessary, attend training courses to ensure compliance with current legislation, regulations and best practice. • Experience of dealing with Licence to Alter. Customer Service/Experience within High End Residential • Experience and understanding of the high-end residential market is required.
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