University of Reading - Director, Maintenance Services




The University of Reading is seeking to appoint to the key post of Director, Maintenance Services to lead estates maintenance, infrastructure management and grounds management across the University’s operational estate portfolio. The University of Reading is a global university that enjoys a world-class reputation for teaching, research and enterprise. To support the world-class activities the University has large-scale and diverse operational estate, comprises an eclectic mix of buildings, infrastructure and land including teaching and learning facilities, a broad range of research facilities, innovation & enterprise space, social space, sport facilities and residential accommodation. Reporting to the Director of Estates, the Director, Maintenance Services is responsible for strategic and operational leadership of building and infrastructure maintenance, maintenance projects, grounds maintenance and estates business systems. Taking leadership responsibility for a multi-disciplinary in-house team and external delivery partners, you will lead a strategic programme planning forward maintenance investment and ensure the University estate portfolio complies with relevant estate, built environment, safety and environmental legislation and best practice. This is an exciting opportunity for an experienced estates professional to lead maintenance provision across a diverse university campus portfolio on behalf of a renowned education institution.


The University of Reading has been at the forefront of UK higher education for nearly a century. Over the decades we have become innovators and pioneers, pushing academic boundaries and leading social change. Home to more than 19,000 students, the University of Reading is proud to welcome staff and students from all of the world. Our award-winning campuses – in Reading, Henley- upon-Thames, Johannesberg, and Iskandar – house contemporary study facilities, halls of residence, support services, cafes and bars. We strive to create a stronger, better University of Reading, building on our past to create an exceptional future. Our four guiding principles form the foundation of our Strategic Plan 2020-2026: • a genuine love of learning • creating new knowledge • embracing and celebrating diversity of people and ideas • caring for our environment You can learn more about our history, performance, strategy and economic, social and community impact here University of Reading at a glance

Ranked 29th among UK universities 98%

Awarded Silver in the Teaching Excellence Framework 84% overall student satisfaction remains high, matching the sector average We are a Stonewall Top 100 Employer 22,480 students from around 175 countries

of our research is internationally recognised and 78% is internationally excellent More than 40% reduction in carbon emissions from 2008/09 baselines


Post Title: Director, Maintenance Services Grade: Grade 9 School/Department: Maintenance Services, Estates Reports to: Director of Estates Responsible for: A team of approximately 65 staff including maintenance and grounds

management and direct labour operatives; Budget in the region of £10m expenditure


Supervision received As a senior post supervision required is expected to be minimal. The post reports to the

Director of Estates Supervision given

The post is responsible for the line management of the Head of Maintenance, the Head of Grounds, the Maintenance Programme Manager and the Senior Business Systems & Data Analyst. The post is indirectly (through these colleagues) responsible for the line management of approximately 60 additional colleagues including both professional, technical and manual staff. Contact Internal and external colleagues at all levels including Head of School and University Executive Board level. External consultants and contractors, representatives of professional organisations and visitors to the University. Colleagues in similar roles across the University and public sectors. Representatives of the Reading University Student Union Terms and conditions Full-time and permanent; mainly conducted during normal office hours. However, on occasion the role may require work outside these hours. No overtime is payable. This document outlines the duties required for the time being of the post to indicate the level of responsibility. It is not a comprehensive or exhaustive list and the line manager may vary duties from time to time which do not change the general character of the job or the level of responsibility entailed.


Purpose To develop and deliver robust maintenance programmes that protect the University’s built estate assets and support the University’s strategic estate targets. To ensure effective integration of the maintenance programmes with other key works such as the sustainability programme.


Main duties and responsibilities 1. Leadership Provide leadership (and management) for the University’s building maintenance, maintenance projects, grounds maintenance and estates business systems. 2. Compliance Ensure University academic and support buildings, grounds and related operations are compliant with relevant estate and built-environment legislation. Ensuring University maintenance and grounds activity complies with relevant environmental legislation. Ensure compliance with the Reservoirs Act where it relates to University assets. 3. Strategic Programme Planning Development of rolling 5 year programmes for major maintenance works, infrastructure works, relevant halls infrastructure improvements etc. 4. Service Delivery Delivery of a maintenance service which is customer focussed, cost effective and meets agreed key performance indicators. 5. Estate Targets/Key Performance Indicators Review/ development and delivery of maintenance programmes that contribute towards the University’s strategic targets including those for condition improvement, functional suitability, biodiversity and carbon reduction etc.

6. Annual budgets Prepare, monitor and control the annual department budgets to ensure that expenditure is in line with the department’s budget allocation and the business plan. 7. Commercial Management Management of the maintenance department as a business unit within the University, ensuring the department provides value for money 8. Health & Safety Responsible for development and implementation of robust Health & Safety management systems for the department, including policy, organisational arrangements, risk assessment, audit/inspections etc. 9. Technical knowledge Act as University authority for built estate maintenance and grounds issues. Act as Duty Holder for the Whiteknights Lake under the Reservoirs Act. 10. Incident Management Responsible for leading the Maintenance teams in response to major and business critical incidents.



Skills required

Analytical and problem solving skills • Ability to process complex data and develop coherant & credible solutions • Ability to present and explain complex concepts, programmes and principles to both t Strategic planning & prioritisation skills • Ability to prioritise, plan and manage finite resources • Ability to develop and communicate prioritisation criteria which can be used to rank p Good communication skills • Ability to develop clear targets and objectives and explain how these link to University • Ability to influence senior University officers’ decision making • Ability to write effective reports and committee papers Strong commercial skills. • Ability to accurately monitor and control a series of complex programmes & projects, • Ability to critically review operational activities and consider new ways of achieving be • Ability to negotiate effectively with commercial partners Technical Knowledge/Qualifications • Relevant degree in construction or related disciplines • Must be a full member of a professional building related discipline e.g. RICS, CIBSE, CIO


Sector Knowledge/Experience • Strong links with relevant technical institutes and organisations, aimed at identifying a Health & Safety Knowledge • Good knowledge of Health, Safety &Welfare legislation relating to the built estate.


Relevant Experience • Significant experience in leading maintenance teams in a large organisation, including • Broad construction sector procurement and contract management experience • Experience in leading team in major incident response Disposition • Proactive, willing to challenge status quo in order to achieve more effective service de Effective leader • Ability to create, develop and motivate effective teams • Ability to develop a clear vision and objectives, and communicate these to teams • Adaptable with proven ability to problem-solve


technical and non-technical staff at all levels.

projects against a limited resource

y strategic targets

ensuring expenditure matches the approved budget est-value for service delivery

• Programme Management qualification (MSP or similar) • Project Management qualification (Prince, APM or similar) • Relevant leadership and management qualification (e.g. ILM or similar) • Strong links with colleagues in peer group Universities, primarily aimed at sharing good practice, developing robust response to new legislation etc. • Relevant H&S qualification (e.g. NEBOSH General Certificate in Safety & Health or similar) • Broad experience of the Higher Education estates sector

OB RIBA, etc

and implementing best practice

direct labour teams



The post offers a salary level which will ensure that the University is able to attract industry leading professionals at circa £75,000. In addition to basic salary the University offers a generous benefits package including: • USS pension scheme with 21% contribution from the University • 32 days holiday (including closure days at Christmas and Easter) + bank holidays • Concessionary course fees • Interest free season ticket loans and a range of other optional salary exchange tax benefits

Application Process Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to; Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. For a confidential and informal discussion, please contact the University’s appointed recruitment partners at The Management Recruitment Group. Applications should be sent to; Michael Hewlett T: 020 3962 9900 M: 07972 579938 E: MatthewGiles T: 020 3962 9900 M: 07530 680 159 E:

51 Eastcheap, Billingsgate, London EC3M 1JP Tel 020 3962 9900


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