Harrods - Senior M&E Project Manager



WELCOME “Welcome to Harrods and thank you for your interest in this Senior role within the Facilities team. Having had a career which spans more than 30 years at Harrods, of whichIamenormouslyproud,Icanhonestlysaythatitisthevarietyanddailychallenge that never fails to excite me. Every day brings new opportunity and our search for a leaderinthisfieldrequiresanindividualwhowillembracethisandbecommittedtoour shared goal of delivering excellence for our customers. Ourownersshareourcommitmentandcontinuetoinvestinatrulyuniquevenuewhere the blend of cutting-edge technology and thoroughbred heritage come together to make Harrods what it is today - a place without equal. We are lucky to play a part in the long history of this globally recognised brand and this iconic building, which is equally recognised the world over. The Senior M&E Project Manager is key to the success of Andrew’s team, my division and our business. You will be responsible for making sure we always deliver for our customers, every day, without fail, and you will take pride in having that responsibility. Our building is complex - some say the most complicated building in Europe - and of a scale and age which presents challenges. But it also presents opportunities for the successful candidate to deliver a legacy that they can be proud of. Enjoy the brochure, be excited, and I look forward to welcoming you in store soon”

James Healy - Director of Store Operations


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INTRODUCTION.................................................................4 - 5 WELCOME TO HARRODS................................................6 - 9 LOCATIONS.....................................................................10 - 11 VALUES.............................................................................12 - 15 JOB DESCRIPTION........................................................16 - 21 WORKING FOR HARRODS.........................................22 - 23 FM TEAM STRUCTURE.................................................24- 25 APPLICATION PROCESS AND ADDITIONAL INFORMATION........................................................................ 26

Senior M&E Project Manager


INTRODUCTION We are seeking to appoint a Senior M&E Project Manager to develop, implement and manage a strategic investment plan. Working closely with the Facilities & Engineering team, the successful candidate will ensure consistent, high quality and compliant delivery of all projects delivered. With a broad knowledge of complex engineering systems and project delivery processes, you will liaise closely with the facilities team and other stakeholders to ensure smooth delivery of projects without impacting operations. Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, the Harrods store is recognised globally as a symbol of excellence. The desire to make the impossible possible is embedded in their culture. This is why today, they ask all of their colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn creating new possibilities into an art form. Reporting to the Head of FM, you will be the primary link with the Store Development team. You will develop and maintain specifications, and the process of interaction between the teams so that development projects can be maintained once operational. As well as ensuring post completion activities are achieved including asset capture, PPM implementation, maintenance agreements, spares delivery and defects rectification.


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Senior M&E Project Manager



As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to service the needs and aspirations of our customers, to create new stories and bring moments of delight. Whoever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy and care.

Opened by Charles Henry Harrod, an East End grocer and tea merchant, in 1834, relocating to Knightsbridge in 1849, our store is recognised globally as a symbol of excellence. It was after a fateful evening in 1883 that our defining moment came. On this night, despite the store burning down; we still

managed to fulfil all Christmas orders on time and exceeded all of our original trade targets. Since this event and the unswerving determination of our people that followed, the desire to

make the impossible possible became embedded in our culture. This is why today we ask all of our colleagues to believe in the Art of the Possible. To challenge all conventional views of what is and isn’t possible and in turn

creatingnewpossibilities into an art form. This is what drives us, this is our flame.


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Since 2010, our Owner Qatar Investment Authority (QIA) has supported our decision to invest into the evolution of the store. From Fashion Designer rooms to extended beauty Halls, food halls and restaurants, every aspect of the store is being re-imagined to optimise the customer experience and enable us maintain our place as the masters of luxury and the experts of exceptional. Every year, over 60 million domestic and international visitors connect with us online and through our stores in Knightsbridge, Heathrow and Gatwick airports as they wish to experience something uniquethatisquintessentiallyBritish.Thiscanonlybepossiblewiththededicationof our people. Speaking in Mandarin, Arabic, French or English (just to name a few), they are trusted experts and guides who help customers make the most informed and inspired choices possible. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.

Senior M&E Project Manager



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We are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and a celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, weofferatransformativeexperience to customers who know that true value of exceptional goods and services lies beyond price. We are committedtoexcellenceandartistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.

Senior M&E Project Manager



KNIGHTSBRIDGE Harrods is a truly iconic landmark known all over the world – we work in and around thebeautifulHarrodsbuilding.We’vebeenlocatedinKnightsbridgesince1849when our founder Charles Henry Harrods moved his business here from East London. Today, Harrods is one of the world’s few single-site department stores, occupying a prime five-acre site along the Brompton Road. What the customers see is only part of our story– we have a distribution centre hidden beneath the city in seven underground floors, kitchens galore, a fantastic bespoke alterations team, state of the art security and our retail support teams. The Harrods store is rich in history but modernising all the time. We’re proud to be part of its development. HAMMERSMITH Harrods Headquarters and home to many of our exceptional teams. From HR, eCommerce, Creative, Marketing, Corporate, Buying and many more, over 800 of our people are now based in our two towers and eight floors of modern office space. Situated in a prime position between Hammersmith and Kensington Olympia. These officesaremorespaciousthanKnightsbridge,andtheyareopenplanandflexiblewith lots of areas to be creative. THATCHAM Our state-of-the-art distribution centre is in Thatcham, West Berkshire. The site receives luxury merchandise from all over the world and services our Knightsbridge store, airport boutiques and expanding e-commerce operations. With automated processing, low bay areas, a modern mini-load system and brand-new warehousing vehicles, Thatcham’s activities are slick, smooth and of the highest standards.


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HARRODS STUDIO The Harrods studio teams create all of the product shots and descriptions for harrods.com, along with supporting creative requests for the wider business. From fairytale ball gowns, food and fine jewellery to homewares, handbags and Harrods teddy bears, up to 3,000 products a week make their way through scheduling, styling, photography and copy to deliver the best possible experience for Harrods’ online customer base. MILTON KEYNES AND LAKESIDE - ESSEX We have two world-class H-Beauty luxury beaty emporiums based in Milton Keynes and Lakeside- Essex. H beauty is upgrading the way you shop. In-store and online, discover exciting make-up, skincare and fragrance from a host of exciting brands – from legacy names to pioneering, next generation newcomers – including some that you won’t yet find in our Knightsbridge Beauty Halls. The enjoyment of H beauty doesn’t just stop at product though – it’s the destination to see and be seen. We’re talking interactive Playtables where you can experiment with make-up, skincare stations for mini treatments plus Instagram-worthy Champagne bars at both our brilliant destinations.

Senior M&E Project Manager


1 VALUES Wehavefiveemployee values that will show us the way. These Values are

Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other. We believe there is great reward in going further, pushing for greater and exceeding expectations. It’s our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers. We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing. We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something. We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.

2 3 5 4

the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders.


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Senior M&E Project Manager



Candidate Brochure

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people fromallwalksoflifecangrowandthrive.Whatmakesyou unique makes us exceptional.

Senior M&E Project Manager



Job Title:

Senior M&E Project Manager


Based at Harrods in Knightsbridge

Reporting to: Head of Facilities


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POSITION PURPOSE To work closely with the Facilities & Engineering Team to ensure consistent, high quality and compliant delivery of all projects delivered by the Facilities Team, You will also be responsible for the development, implementation and management of a strategic investment plan. You will have a mechanical and/or electrical qualification, and ideally be a qualified Project Manager too. You will be experienced across all engineering systems and project delivery processes coupled with a good understanding of operational requirements and delivery. You will liaise closely with the Facilities Team and also other stakeholders across Harrods to help ensure the smooth delivery of projects without impacting operations. You will be the primary link with our Store Development Team. You will develop and maintain specifications, and the process of interaction between the teams so that Development projects can be maintained once operational. You will coordinate review and comment processes and ensure agreed elements are adopted at the relevant milestones. For Development and Facilities projects you will mange and ensure post completion activities including asset capture, PPM implementation, , Maintenance Agreements, spares delivery and defects rectification. • .

Senior M&E Project Manager



PRINCIPLE ACCOUNTABILITIES • Responsibility for individual varied projects from inception to completion, handover and defects. • Provide the external consultants and Harrods team support in the design and development of mechanical, electrical, public health systems and any other requirements across all projects. • Manage all consultants in the full delivery of their services on the projects assigned, including fees, appointments, change control and issue resolution. • Effectively liaise with Harrods Store Development to deliver all projects. • Effectively liaise with Harrods IT, Fire, Health & Safety Department, Security and all other relevant stakeholders to ensure requirements are delivered through the project and operational impacts are managed. Communication is key. • Ensure all installations meet the Harrods requirements as specified in agreed documents. • Ensure methodical handover of projects from contractors to Facilities and Engineering teams. • Ensure all necessary documentation required from the contractor is issued, and subsequently implemented to run and maintain the building. • Ensures that O&M’s manuals are delivered on conclusion of projects, and that information is accessible. • Analyse and review schemes presented by designers and architects – collate comments from teams and track inclusion in delivered schemes. Manage and resolve issues. • Prepare and draw up projected programme for works and ensure projects adhere to programme. • Support managers with capital warrants including preparation of budgets, outline designs and project summaries. Submit to business for approval and manage process. • Manage projects by discussing brief, drawing up technical specifications,


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preparing tenders, directing technical support teams, managing tenders and reviewing all through to completion. • Effectively facilitate relevant meetings, record proceedings and communicate with tact and clarity to all parties. • Ensure all projects are carried out to the high standards laid down by Harrods and are managed effectively within the agreed budgets. • Be fully aware and implement Health and Safety regulations and raise any concerns with management for resolution. • Effectively liaise with all user groups within Harrods e.g. Store Operations, Security, Fire Safety Department, HIS, Engineers, etc. • Assist in the development of the Store Planning strategy within the Store. • Develop and implement processes for more effective asset capture and use. • Complete any other tasks as requested by line manager. • Support response to project issues as and when they arise. • Develop and implement dashboard reports and support the monthly reporting process. • Develop, implement and manage a strategic investment plan for Facilities and Engineering. • To actively coach the team to improve their understanding of project process and good project delivery and improve overall project delivery as a result. • Critical member of the Facilities & Engineering Department Senior Management Team • Integral member, and potential leader, of a Duty Management Team with responsibility for the team when on rota. • Possess a good all-round knowledge of building services in general, but especially electrical power, mechanical, water treatment and cooling tower operations, refrigeration, lefts/escalators, controls, heating, ventilation and air conditioning.

Senior M&E Project Manager



SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED • A mechanical and/or electrical qualification – ideally degree level. • A Project Management qualification eg.APM is preferred. • Experience working in operational environments and the ability to use that in project scope/design/delivery • Experienced across all engineering systems and project delivery processes • On a rota basis, provide operational engineering cover for weekends, bank holidays and late night store opening. • Be a great leader of teams, looking to continuously improve self, others and the department. • Represent Head of Facilities and other colleagues, maintaining the departments reputation


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OTHER • Minimum 5 years’ experience, of Mechanical and Electrical related project management role delivering for an operationally critical environment. • Professionally qualified in construction with an engineering related degree, HND or equivalent with a clear understanding of the principles of good design. • Practically experienced in construction and project management from inception to completion. • Excellent communication and interpersonal skills allied with tact and diplomacy. • Highly organised with strong analytical skills. • Enthusiastic and confident with the determination to get the job done at all costs. • A team player with a desire for excellence. • Able to work with, oversee and steer a design team responsible for project designs

KEY PERFORMANCE INDICATORS (KPI’S) VALUES • Project delivery in terms of time, budget and project quality. • We are human • We strive to exceed

• We build trust • We take pride • We are one

Senior M&E Project Manager


WORKING FOR HARRODS Ifyouarelookingtotakethenextstepinyourcareerwithadedication tomaintenanceandcleaninginanenvironmentunlikeanyother,this rolewillopendoorsforyou.Harrodsoffergreatpathwayopportunities todevelopyourcareerasaspecialistandexpandyourcareerhorizons.

Tell me about Harrods benefits!

We have a whole host of benefits at Harrods and it’s all in our dedicated benefits portal that you will be given access to if you join the business. Below is just a taster of some of the great benefits Harrods employees enjoy. Staff Discount You can enjoy up to 33% discount off purchases within store using your Harrods rewards card plus earn points on your purchases that can be redeemed as cash at any time. Business Clothing Discount You can get 50% off clothing items that you purchase in store to wear at work. What you can purchase depends on where you work and your job role. Season Ticket Loan Up to £10K interest free loan payable over 10 months for an annual ticket (or you can apply for a six-month loan payable over 5 months). Harrods Management Pension Scheme (HRSP Longstanding) You can join the HRSP Longstanding Management pension scheme and contribute a minimum of 6% of your salary which we will match with 10%. Private Medical Cover You are entitled to Single cover for Private Medical with our provider BUPA.


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Holiday Allowance You will receive 25 days holiday rising to 27 days over a five-year period. Day off for your Birthday or Wedding / Civil Partnership Enhanced Maternity 10 weeks full pay followed by £50 per week top up to statutory depending on your length of service. You will also be able to apply for a £1000 interest free loan on return to work to help with childcare. Sabbaticals You can apply for an unpaid sabbatical after 3 years’ service. Corporate Health Service Support from a doctor, clinician and occupation health specialists through line manager referral. You can also take advantage of free flu jabs, mental health support, physiotherapist, discounted massage and podiatry. LifeWorks Harrods employee assistance programme to provide everyday support in times of need. Other benefits include: Cycle-to-Work Scheme – save tax and national insurance on our cycle to work schemes Employee Loans at competitive rates and repayments deducted from your pay National Art Pass – access hundreds of galleries, historic houses and exhibitions for free or at discounted rates with an Art Pass (discounted for Harrods employees). High Street and Leisure discounts - A huge variety of discounts on shopping, utilities, financial products, hotels, travel and more from our benefits website. Discounted Health Cash Plans - Cash plans to help with dental, optical and general health costs Annual Gym Membership - Discounted gym membership from wide variety of gyms deducted directly from your salary (after six months service). Recognition Harrods Award for Excellence - Our top recognition scheme with an Oscars style ceremony that celebrates the very best about our employees and our values. Knightsbridge Club - Celebrates exceptional service delivered by exceptional people Long Service Awards - Our Long Service Awards recognise the long-standing loyalty of our employees over key milestones every 5 years with awards ranging from £750 to £10,000. Instant Recognition - Our way for managers to make a quick reward for standout performance on the spot. Senior M&E Project Manager 23

APPLICATION PROCESS AND ADDITIONAL INFORMATION Harrods are being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG).


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To arrange a confidential briefing conversation please contact our retained advisor, Matthew Giles (matthew.giles@mrgpeople.co.uk | 07530 680 159) of MRG.

Applications should consist of a comprehensive CV (of not more than 4 pages).

Applications should be sent to matthew.giles@mrgpeople.co.uk.

At Harrods, we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds,tastesandexperiencesandareproudofourculturewhere people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

Senior M&E Project Manager


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