Resident Voice C9 - Arrangements for residents to hold management to account for the provision of services We shape our homes and services around the requirements of our residents. This means listening to their needs and aspirations and taking them into account, wherever possible, when making decisions. During 2022-23, our focus has been on delivering and embedding the Resident Voice Strategy, which underpins our commitment to a resident-focused approach to our services. It sets out how we will ensure all residents are able to voice their views on the issues that matter to them and how those views will inform the way we work. We have several resident groups that work with us to review our services, make recommendations for improvement and hold us to account. Between them, the groups have completed a huge amount of work during 2022-23. We are extremely grateful to those who give their time voluntarily to work with us in a wide variety of ways to help us to continually improve our services including our Residents’ Council, Scrutiny Panel, Property, Building Safety, Sustainability and Communications Groups, Independent Resident Complaints Panel, Homeownership Group and our Resident Voice Panel. C9-11
Resident Voice involvement structure
Curren Involve • Proper • ICCP • Scruti • Comm • LGBT+ • Senso • Ethnic • Sustai
Group Involvement
o
Individual Involvement
Resident Council
Friends & Family Involvement
Local Inspections
Customer Satisfaction Surveys
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