Communication Solutions: Attitudes, Breakdowns and Conflict Resolutions
Judy Kay Mausolf, Coach, Author, Speaker
Communication is responsible for many things, and improving your communication techniques can result in a high-performing team and better patient relationships. Learning to elevate your communication will enable you to inspire open communication, prevent breakdowns, resolve conflict and build trust and respect. This course illuminates the skills needed to communicate positively and effectively with different and even difficult personalities. Learn the steps to address and resolve conflict and establish protocols that eliminate gossip. Transform attitudes from toxic to tremendous and ultimately create a positive environment, where every team member and patient look forward to coming into the office. Learning Objectives: • Learn verbal skills to communicate positively and effectively with difficult and different personalities • Discover methods that turn attitudes from toxic to tremendous, and address and resolve conflict • Learn how to determine behaviours that inspire a culture of trust, respect, appreciation and celebration
Course Code:
T038FL
Room: Time:
718A – South Building
2:00 – 4:30 pm
Type:
Lecture
Audience:
Dentist; Dental Hygienist; Dental Assistant; Office Personnel; Dental Technologist
RCDSO QA Program: Category 3 (3 CE Credits) Fee + HST: Ticketed Free
Judy Kay Mausolf is a speaker, author and culture specialist with expertise in helping others get happier and more successful. She coaches dentists and teams to become better leaders, communicate positively and effectively, work better together and deliver service with more passion and focus, which result in growing their practice.
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