Delivering W.O.W. Service: People Will Forget Everything Except How You Made Them Feel!
Judy Kay Mausolf, Coach, Author, Speaker
Research shows practices that build their office environment around serving the patient dominate the market, but customer service is often confusing. “I’m satisfied” means nothing in today’s world. Your practice must be set apart from others in the area. Help prospective and current patients understand why they should visit your office and not the office down the street. Learn how to strengthen communication skills, your practice brand and service standards. Understand the patient decision-making processes and how to create lasting impressions and exceptional experiences and inspire your entire team to deliver W.O.W. service with more passion and focus! Learning Objectives: • Learn processes for consistent handoffs and hygiene briefings that build value, loyalty and increase scheduling • Learn techniques to make W.O.W. first and lasting impressions, branding that builds loyalty • Learn five service concepts to create W.O.W. patient experiences
Course Code:
T037FL
Room: Time:
718A – South Building
9:00 – 11:30 am
Type:
Lecture
Audience:
Dentist; Dental Hygienist; Dental Assistant; Office Personnel; Dental Technologist
RCDSO QA Program: Category 3 (3 CE Credits) Fee + HST: Ticketed Free
Judy Kay Mausolf is a speaker, author and culture specialist with expertise in helping others get happier and more successful. She coaches dentists and teams to become better leaders, communicate positively and effectively, work better together and deliver service with more passion and focus, which result in growing their practice.
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