Communication Excellence: It’s All In The Way We Say It!
Kelli Vrla, CSP, CVP, CCSP, CRMC
Talking to yourself in your car? Wish you had used your “Inside Voice”? Miscommunications can cause more than 85% of our frustrations at home and work. Do you wonder if anybody is listening to YOU? Great communication increases productivity and morale! Take-away tips for tuning IN instead of OUT. This fun, fast-moving presentation gives you keys to communication success with your teams and patients-everywhere! Learning Objectives: • Learn power phrases to get things done and move transactions forward. Avoid potential landmines! • Listen your way to faster solutions and shorter meetings • “Speed Read” the 4 Key Communication Styles and use the Do’s and Don’ts with each
Course Code:
F014FL
Room: Time:
Hall G – South Building
2:00 – 4:30 pm
Type:
Lecture
Audience:
Dentist; Dental Assistant; Office Personnel
RCDSO QA Program: Category 3 (3 CE Credits) Fee + HST: Ticketed Free
Kelli Vrla helps healthcare pros stay energized and resilient with WOW NOW Patient Satisfaction! Her festive programs have made her a favorite encore speaker at the Chicago Midwinter Conference, The Hinman Dental Meeting, The Yankee Congress and more. Kelli helps your dental teams work together to provide amazing service and a can-do spirit to keep patients happy, loyal and ready to give rave reviews!
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