CANDIDATE BRIEF
Facilities/Deputy Security Services Manager, Facilities Directorate
Salary: Grade 8 (£39,992 – £47,722 p.a.)
Reference:
Closing date: 26 th August 2018
Facilities Manager (Security and Compliance)
Facilities/Deputy Security Services Manager Security Services, Facilities Directorate
Would you like to work for one of the most innovative University’s within the UK? Are you passionate about delivering excellent customer service? Do you have significant experience of leading and managing staff in a security or facilities management environment (commercial or institutional) combined with experience of working in a management team? Do you have strong communication and influencing skills with an ability to work collaboratively with others to deliver a high quality service? We are seeking a highly motivated and pro-active Facilities/Deputy Security Manager to play a key role in the delivery of our strategy of providing a safe and secure environment for University staff, students and visitors. Working closely with the Security Services Manager you will be responsible for delivering a professional, high quality and customer focused service. As part of the Security Service Senior Management Team, you will help lead, motivate and develop security staff to deliver an effective and efficient service in line with our strategic priorities and goals. You will also be responsible for ensuring compliance with all current legislation and best industry practices. You will have significant experience of leading and managing staff, including managers within a security or facilities environment combined with experience of working within a management team. You will also have strong communication skills, with an ability to interact with people at all levels, both internally and externally and to develop effective working relationships.
What does the role entail?
As Facilities/Deputy Security Manager your main duties will include: • Leading, managing and motivating staff to deliver a service in line with the expectations set out in the Service’s and University strategic aims. Ensuring that staff are appropriately appraised and developed and that two-way communication takes place effectively;
• Contributing to the development of strategic plans for the service and translating these into action plans and objectives for Security staff, ensuring that these align with the strategic objectives of the service and the University • Managing change effectively in line with the Service’s strategic plan; • Developing proactive working relationships with other Managers (Faculty and Service) to deliver a security strategy for each building on campus in accordance with a risk assessment methodology, implementing effective control measures; • Working with the Security Services Manager and Crime Prevention Officer to deliver a continuous improvement plan to detect and deter and reduce crime; • Responsibility for developing a crime prevention plan for the campus, with direct line management responsibility for the Crime Prevention Officer, working together to deliver an effective programme of advice and support to staff and students throughout the year. In addition, ensuring that appropriate crime reduction information on the Service’s website is reviewed, updated and maintained; • In conjunction with the Security Service Manager and the Management Accountant, managing and reviewing budgets, ensuring that expenditure is monitored and controlled in line with the University’s financial regulations; • Assisting the Security Service Manager with the tendering and procurement of service contracts and products in line with the University’s financial procedures; • Promoting and delivering a strong customer culture, continuously monitoring and responding to customer feedback, complaints and satisfaction surveys in order to continuously improve service delivery; • Assisting the Security Service Manager in ensuring that all security staff and contractors comply with relevant mandatory and statutory standards/regulations as determined by the University, ISO 18001 health and safety management system and ensuring effective management of Health and Safety across sites; • Assisting the Security Service Manager in managing external security contractors, attending contract review meetings with the Security Service Manager, monitoring contractors performance in accordance with Service Level Agreements; • Monitoring Security Services performance and implementing a thorough internal audit programme, producing appropriate statistics as required. Market testing of service and benchmarking performance against external organisations as appropriate;
• Attending and leading internal and/or external working groups and implementing any decisions made on behalf of the service; • Working collaboratively and pro-actively with other members of the Campus Support Services Senior Management Team to deliver a high level of service in support of strategic aims; • Undertaking on call duties and be the security contact point with people at all levels including students, staff, customers and members of the University’s senior management team; • Contributing to the project management of significant change programmes across the campus, providing specialist security advice to partners and stakeholders undergoing major refurbishments and new buildings and campus wide access and locking strategies. • Promoting and delivering leadership and management responsibilities in accordance with the University’s Leadership Excellence Behaviours Framework and upholding Commercial & Campus Support Services and University values through personal example and working practices. • Working as part of the wider Campus Support Services Management team and supporting Managers and supervisors in those teams, including Facilities Support Services and Cleaning Services. These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post.
Hours of Work
Hours worked, will be flexible and as required to meet the demands of the business. i.e. 5 days over 7 (normally Monday to Friday, evenings, weekends may need to be worked). On request and with notice you may be asked to discharge your duties on shift working alongside other members of the security team. The post holder will undertake ‘on call’ duties as part of a rota and when necessary this may involve attending the University campus outside normal working hours in the event of an incident or business need requiring your response
What will you bring to the role?
As a Facilities / Deputy Security Services Manager you will have: • Significant experience of leading and managing staff, including managers, in a security/facilities management environment (commercial or institutional) combined with experience of working in a management team; • A proven ability to lead and manage staff effectively and to create an environment where staff are motivated and supported to achieve service/organisational goals; • Significant working knowledge of the law applied to security and an understanding of relevant Health and Safety legislation in relation to security matters; • Significant experience of contract management and performance improvement and experience of procurement activity and tendering contracts; • A good understanding of technical security systems, for example, intruder alarms, locking systems, access control, incident reporting and CCTV systems; • Strong communication skills, with an ability to interact with people at all levels, both internally and externally and to develop effective working relationships; • The ability to exercise tact and diplomacy and deal with sensitive information and maintain confidentiality at all times; • Excellent IT skills with experience of using MS Office Software and computerised information systems; • Excellent organisational skills with an ability to prioritise, plan and organise own and others’ workloads effectively and work under pressure to meet strict deadlines; • Ability to solve complex problems and resolve difficult situations using own initiative, sound judgement and political awareness; • A full current valid driving licence (manual vehicles) with an ability to drive vehicles in a safe manner; • Demonstrable behaviours in line with University and Commercial and Campus Support values. You may also have: • A degree or equivalent qualification in a facilities management related subject; • A health and safety qualification i.e. IOSH Managing Safely;
• Membership of a relevant professional body i.e. Security Institute or Association of University Chief Security Officers (AUSCO) • Experience of monitoring budgets; • Experience of working in a similar large, multi-building, complex organisation.
How to apply
You can apply for this role by submitting your application to David Craven, Manager Higher Education & Facilities, the Management Group, email: David.Craven@mrgpeople.co.uk Applications should be submitted by 23.59 (UK time) on Sunday 26 th August 2018.
Your application should include; • a curriculum vitae;
• a supporting statement, evidencing how you believe your existing knowledge, skills and experience equips you to carrying the role (no more than 2 sides of A4, minimum font size 11)
Contact information
To explore the post further or for any queries you may have, please contact:
David Craven, the Management Recruitment Group Services Manager Tel: 0161 638 0936 Email: David.Craven@mrgpeople.co.uk
Additional information
Working at Leeds Find out more about the benefits of working at the University and what it is like to live and work in the Leeds area on our Working at Leeds information page. Candidates with disabilities Information for candidates with disabilities, impairments or health conditions, including requesting alternative formats, can be found on our Accessibility information page or by getting in touch with us at disclosure@leeds.ac.uk.
Criminal record information
Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 This post requires a basic criminal record check from the Disclosure and Barring Service (DBS), and any equivalent overseas authorities where relevant. The successful candidate will be required to give consent for the University to check their criminal record status. All applicants are required to make a self-declaration where applicable. Any offer of appointment will be subject to the University being satisfied with the outcome of these checks, in accordance with our Criminal Records policy. You can find out more about required checks and declarations in our Criminal Records information page.
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