MOLLY MAID General Operations Manual Copyright 2015, Molly Maid, Inc. Place the recurring service on a team that will be in the same area that day This will allow your cleaning teams to achieve a more consistent workload each week, less drive time (more time to make money) and normalized pay check. It will also allow you to maximize sales and profit by operating efficiently. 6.1.6 In-Home Estimate Leave Behinds MOLLY MAID Tri-Fold: This is a professional, high gloss brochure that has all the important aspects to consider when hiring MOLLY MAID. This brochure includes: Who will be cleaning the home? How will the relationship work (no contract) What time will MOLLY MAID arrive What needs to be o e before the maids arrive? Page 27 Proprietary and Confidential Information You will find it necessary to price weekly and monthly cleans at a percent or dollar above monthly cleans. A recommended range increase is ten dollars from weekly to alternate weekly and twenty five from weekly to monthly. This range may vary so consult your RSM. Use of the estimate pricing worksheet is the only control you have to make sure you are accurately pricing cleans. You can evaluate the working rate to see if the home was priced accurately or the teams are not working efficiently. 6.1.4 Rough Pricing Worksheet The Rough Pricing Worksheet is a sheet with various house sizes, beds and baths and is used to quote price ranges for recurring service, one time cleans and move in/out cleans. You will use the sheet when: Estimating the initial clean during an in-home estimate, quoting the range of hours, price range in total and hourly billing rate should you go over the estimated time. Quoting a one-time clean over the phone, quoting the range of hours, price range in total and hourly billing rate should you go over the estimated time. Quoting move in/out and Saturday cleans over the phone, quoting the range of hours, price range in total and hourly billing rate should you go over the estimated time 6.1.5 Route Schedule A print out of the Route Schedule from CCS is an important piece to have in the field while performing in-home estimates. It’s important to use the current week’s route schedule and following weeks to schedule the customers initial cleaning and recurring service schedule while you are at the home. This insures: The slower days of the week are attempted to be filled first (typically Monday & Tuesday) The recurring service schedule is placed on the slower weeks of the month
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