PP&L Terms & Conditions 2021-2022

D. Claims

Our goal is to provide a quality product in full. However, occasionally problems arise, including the following:

• Freight Damage: Customers should contact their broker with any issues related to freight damage. Brokers should then file the claim with PP&L and we will make the claim with our carrier. Freight damage claims need to be made within 48 hours of receiving the shipment, photos required. • Product Shortage: Please notify customer service if the quantity delivered does not match the quantity on the packing list provided at the time of delivery, this must be done within 48 hours of receipt of our shipment. • Product Quality: Customers should notify their broker within 48 hours of receipt if anything does not appear right with product delivered. PP&L will research the issue with the broker and the customer and will determine a best course of action. Photos are required for product quality claims. • Product Reversion: PP&L will not give credit for plants that revert after planting. This includes variegated foliage and bicolor flowers. All claims must be submitted in writing via broker claim process to track effectively. PLEASE NOTE: • Failure to document a problem within 48 hours of receiving plants may result in refusal of the claim at a later date. • Failure to provide supporting photos may result in refusal of the claim. a. Limitations of Warranty Pacific Plug & Liner warrant’s that our products will conform to the description or pictures presented and will be viable when received. Since we have no control of the customer growing of the plants, we give no other warranty, expressed or implied. Claims will be limited to the amount of the purchase price of the product and any applicable freight and royalty. Pacific Plug & Liner will not be held liable for consequential or incidental damages resulting from a shipment such as: lost revenue, profit, commission, contamination, legal fees or any other damages. If there is a problem with any order and a need to file a claim, please notify our customer service department immediately with any problems. All claims must be reported within 48 hours of delivery.

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