REUNION RECAP
HELPOWNERS ‘BRINGIT!’
PRESIDENT’S UPDATE FROM PAGE 19
The Home Office and Franchise Advisory Council (FAC) also had to exercise this practice this year. “With our new ownership’s changes to our Franchise Disclosure Document (FDD), we had to avoid getting caught in circular thinking and had to get on the path of back and forth collaboration. I’m grateful for our team, FAC and Dwyer Group’s leadership’s willingness to listen and focus on a long-term partnership,” she said. “For six months, we evolved from having concerns and frustration to understanding and ultimately, to influence a positive outcome.” Bold Step Forward “Using the same model of promoting understanding, education and collaboration with the Molly Maid owners, we will begin a “Bold Step Forward” campaign to increase our MAP fund,” Roberts said. “It’s critically important that our system first recognizes the importance of the real competitive pressures, the risk of inaction and rewards of voting to grow and preserve our brand.” Beginning on Jan. 3, 2017, the Home Office team will start the campaign to educate owners with the compelling facts about our fund, and why we must continue to grow and protect our brands. “If we don’t have the faith to stand up for our brand – we will let down our brand,” Roberts said. “We will become a brand of lost relevance. Instead, we must fight to preserve our spot atop the industry.” She left owners with a final request – to have an open mind, to listen, to stay engaged and to be part of the brand’s future.
BY SHELLEY BLASZAK Senior Communications Manager
to be promoted to franchise consultant (FC) following her three-years serving as sure start coordinator. Then, he announced Michelle Robles’ new role as Operations Project and Training Manager. In addition to leading the Ms. Molly Foundation Board of Directors, Robles uses her 13 years’ tenure and works closely with Cohen to manage the team’s many initiatives. “I’m so proud of this team. We also welcomed another great person, Mara Markowitz, to the franchise consultant role in August, and she brings award-winning restaurant management experience, a master’s degree and a tremendous track record for increasing sales and mentoring others to our team,” he said.
During the Operations presentation, Vice President of Operations John Cohen shared updates on how the team has brought it so far this year, and their plans to “Bring
It!” going forward. Staff Updates The first step to a team’s success is putting the right people in the right seats. Cohen recapped Adam
Swan’s purchase of Molly Maid of South Charlotte/Mathews and the opening created for Julie Jennings Cohen
See OPERATIONS UPDATE , Page 22
20
21
MA G A Z I N E
R E T U RN T O I NS I D E
Made with FlippingBook - Online magazine maker