REUNION RECAP
team members, introduce themselves and ask if the new people need any help or have questions. “An Ambassador Program is great to have in place every day. I believe offices should create this new position and pay the Ambassadors more for their smile,” he said. “How much do you pay for referrals? You could pay that same amount for a welcome smile to boost morale.” Mission to $227 million During 2016, the entire Home Office team has been on a mission to help the system reach $227 million. Cohen said the FCs have worked with their owners to focus on adding one more cleaning each day to help get as close to the year-end goal as possible. As the fourth quarter wraps up, Cohen’s three calls to action for owners include: • Conduct a profitability review with your FC. • Use the new CraigsList ads available in English and Spanish and keep your Recruiting.com postings updated. • Implement welcome week into your business. “We have a strong Operations team committed to helping our owners succeed – we want to work with as many of you who want to continue growing – so reach out – we’re here to help you Bring It!” he said.
OPERATIONS UPDATE FROM PAGE 23
WELCOME WEEK IDEAS • Ambassador Program.
Welcome Week Hiring great people has been among Molly Maid’s top challenges to growth in 2016. Cohen said some owners include “knock-out questions” on their applications, and how some of these can actually deter applicants. Cohen then introduced a new idea to welcome new employees that is very cheap and easy to do: host a welcome week! “During new employees’ first meeting, play an introduction game such as what would they bring on a deserted island or two truths and a lie to make it more fun,” Cohen said. “People will have some fun, and they will share something personal that may help employees make connections.” He also talked about posting employees’ photos on the wall , and said that many offices already do this. It’s a simple way to make new and existing employees feel part of the team. Another best practice is creating an Ambassador Program. Cohen said to choose a few outgoing employees as those who will welcome the teams each morning. The Ambassadors can pay special attention to the newest
• Have office employees sign a welcome card.
• New employee has lunch with the Ambassador.
• Add employee photos to the wall.
• Provide take-home package on first day. • Play introduction games at first team meeting. • New employee has coffee with the owner.
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