Rendall & Rittner Managed IT Support Services brochure 2024

Industry-leading Managed IT Support services you can trust Managed IT Support Services


Strong services

Why choose us?

Whether you are seeking technical support for your on-site team or require a managed services partner for your full IT infrastructure we are here to ensure your technology functions precisely as you require. Specifically developed for property management, our Managed IT services offer secure, cutting-edge and cost-effective solutions to our valued property management clients, including Telford Homes, St James and St George. With extensive hands-on experience, we are dedicated to providing top-tier customer service to over 100 developments within our portfolio, providing support to 700 on-site staff. We deliver the same calibre of expertise, strategic insight and industry-leading technology that was previously only accessible on a large-scale or specialised basis. We are certified by Cyber Essentials Plus, our costs are highly competitive and entirely transparent, and we adhere fully to GDPR standards.

Extensive hands-on experience

Specifically developed for property management

The highest security and GDPR standards

Cyber Essentials Plus certified

From planning to ongoing maintenance – we handle it all!

Highly competitive costs

Receive full support

As a Microsoft 365 provider we will manage a scalable, secure and cost-effective working environment for your people that’s tailored to their needs and your site. We have the expertise and experience to deliver a comprehensive range of Microsoft 365 cloud based services. Strong working environment

Deployment Deployment of Microsoft productivity software making it easy for your team to quickly access your applications and tools. Onboarding Assistance Onboarding of new team members including setting-up, data migration and assisting with queries. Data management File and storage space customised to suit your site’s needs, with flexible scaling options.

Strategic planning and advice Assessment and analysis of your needs, goals and objectives to create the best possible bespoke solution. Licensing A scalable subscription that is tie-in free and managed by us. Migration and set-up Set-up of your devices and migration of emails and data to ensure a seamless migration to Microsoft 365. Maintenance and Management Proactive management and maintenance of your Microsoft 365 services ensuring you have the highest levels of support.

Strong cyber security

Our managed IT cyber security completely protects your software, hardware, apps and sensitive information as evidenced by our Cyber Essentials Plus certification. We audit and assess your network security needs to implement the best solution and proactively monitor it. Your data is securely stored and your network is safe ensuring you are following GDPR guidelines. Endpoint protection • Cloud-based anti-virus and anti- malware applications protect your device and valuable data • Email filtering protects your system against spam, phishing and malicious code • Endpoint firewall protection ensures your network and systems are protected from emerging threats Secure User Access and Permissions • Specified system access to users of your choice giving you control

• Multi-Factor Authentication is enforced GDPR and protection of data • Your data is encrypted, adheres to GDPR standards, is backed-up and secured so its protected even in the event of a breach Wi-Fi and LAN • All ingress points into your local network are restricted and secured Network management • Your network is run securely and efficiently, and is actively monitored to ensure cloud-based services are dependable Proactive monitoring • Active monitoring of your systems ensures any issues are remedied at the earliest possible opportunity

Strong service delivery

We provide real-time support for all your people and a dedicated field team for onsite support when required. Our experienced service desk team is available directly via Teams, phone or email during the working week, and if we cannot resolve the issue we will attend onsite. 24/7 dedicated Self-Service Portal In addition, our self-service portal is available 24/7, 365 days a year so you can communicate with us when it suits you and view our how to guides. Procurement and Lifecycle Management Via our dedicated self-service portal, you can request additional hardware, software or user profiles as your team expands. We will also manage the lifecycle of your licence renewals. Working closely and collaboratively with our strategic partners, we ensure that you always receive the best value. Hardware Management Hardware maintenance is important for reliable, high performance standards. We therefore manage your hardware deployment and maintenance, and we source and procure quality equipment to meet your needs. Solutions and Support With an extensive network of industry partners we make the latest enterprise-grade IT solutions accessible to all our clients. Allied to our Managed IT Services team receiving the latest training, you can be sure that in a dynamic, ever changing environment you will receive the most up to date solutions and support.

Strong package

We simplify the process of supporting your team and providing the optimum technology solution for your site by providing our Managed IT Services solution for a fixed monthly fee. This is determined by the number of subscriptions (users), rather than the number of devices. Our all-in-one package is flexible and can be customised to accommodate clients of all sizes and budgets. Versatility is paramount, and this package caters for individual staff members who need access to a single device such as Estate/Facilities Managers, as well as multiple concierge staff requiring shared device access.

Our package includes: IT Support : access to unlimited telephone, email, Teams and onsite support, ensuring your team has assistance when they need it. Self-Service Portal: take advantage of our dedicated self-service portal, simplifying issue logging and resolution. Microsoft 365 Premium Subscription: Each of your staff members enjoys the following with our premium Microsoft 365 subscription: • Microsoft Office 365 desktop apps, accessible on up to five devices per user, along with 1TB of OneDrive cloud storage • 50GB email mailbox capacity • Utilise Microsoft Teams and SharePoint for seamless collaboration • Enhanced security measures like email and attachment scanning, advanced threat analytics, and advanced information protection • Robust antivirus protection and timely security updates • Efficient management of software updates • A tailored solution for temporary staff to access systems • Full email, OneDrive and SharePoint back- up with a 30 day retention period from the date of deletion.

Remote Monitoring: Continuous monitoring of your IT

infrastructure devices to detect and resolve issues proactively, thus minimising downtime. Device Patching: All managed devices will be automatically updated ensuring ongoing security and Should you require additional features for individual users at any point during your service contract, we can provide the following add-ons: • Email with an expanded 100GB mailbox and archiving capacity • Third-party access to your environment. performance enhancements. Supplementary Options:

What they say about us

How our set-up service works

Our previous IT provider was unresponsive to our needs and it was always a battle. But moving our services to R&R’s Managed IT Services has offered significant advantages to us including guaranteed SLAs, a full understanding of our business needs, and a one-stop shop solution. One particular improvement is the OneDrive and SharePoint system which provides an automatic backup for all our files enabling business resilience and which allows me to be able to work remotely in a seamless fashion. These were two huge benefits!” Building Manager, The Heron, London Tasked with mobilising two prime sites, I found your IT services to be consistent and thorough in terms of setting up systems for permanent staff members at each site. Their personalised level of service was very welcome throughout the process and the aftercare was just as comprehensive. I would not hesitate in recommending R&R’s Managed IT support team on future projects. The service was seamless and super-efficient!” Building Manager, The Chimes & FitzJohns Avenue, London

1 Get in touch

2 On-site visit

3 Review of current infrastructure

4 Proposal

5 On-boarding




To discuss our services or register your interest please contact us at: PHONE 020 7702 0701 EMAIL

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