place a customer with a concern? 8. What factors are crucial within an organization and must be present for you to work most effectively 9. Have you ever had difficulty with a supervisor or manager? Describe. 10. What personal weakness has caused you the greatest difficulty on the job? 11. How do you handle non-productive team members? 12. Describe what you think it would be like to do this job every day. 13. What have you learned from your failures?
14. Tell me about a tough decision you had to make? 15. Why do you want to leave your present employer? 16. How do you build your team’s morale? 17. Can you describe this company to me as if I were an investor? 18. Please describe your financial management experience.
19. Describe your own computer competency in terms of which applications you use and also ways in which you've mastered new technology or software applications to make your work or the work of others more efficient. 20. Tell me about a time when you had to analyze or interpret the numbers/indicators for information. 21. How do you handle team members who come to you with their personal problems? 22. When you recommend something to management, what approach do you usually use? 23. How much leeway do you give your employees to make decisions? How do you still maintain control? 24. How did you set up sales goals for your team and motivate them? 25. How did you determine incentive programs for your team? 26. How did you handle customer complaints? Give an example, another example . 27. What experience do you have with goal setting both personally and with your team? 28. Describe for me who you believe to be a prospective customer for house cleaning service. 29. What changes would you make if you came on board?
6. 2 Recruiting Sample Ads
Customer Service Representative Leading Franchise Company wants energized & self-motivated person to join team. Must have customer service or sales experience and problem solving skills. Proficient with MS Office, Email resume & salary history to: zzq@molly.com Growing company wants personable & self-motivated person to help our customers. Experienced in Sales, Scheduling, Data Entry. Must enjoy multi-tasking. Email resume & salary history to: zzq@molly.com
MOLLY MAID Office Infrastructure Manual Copyright 2015, Molly Maid, Inc.
Page 42
Proprietary and Confidential Information
Made with FlippingBook - Online Brochure Maker