Keele - Head of Global Opportunities

Working at Keele University

Appointment of Head of Global Opportunities

It’s the Keele difference.




Introduction FromTheVice-Chancellor Background Keele Statistics Mission,Vision,Values An Education that Inspires Equality, Diversity and Inclusion

Strategic Aims People Strategy Living and Working at Keele Employee Benefits Academic Structure Administrative Structure Job Description Person Specification How to apply



Introduction From The Vice-Chancellor Thank you for your interest in the role of Head of Global Opportunities at Keele University. Keele has ambitious plans for its future growth and development, building upon its reputation as a research-led campus University with a broad academic base. We are large enough to have high impact and profile, but small enough to sustain our commitment to community and individuals. Whilst being rooted in its locality, the University is international in outlook and character and in the reach and impact of its education and research programmes. We are seeking to appoint a Head of Global Opportunities to lead on the development of the University’s mobility opportunities for both staff and students. This post represents an exciting opportunity for an ambitious individual with strong team management skills to lead the Global Opportunities team, which sits within the Directorate of Marketing and Communications The Global Opportunities team is responsible for student exchanges under Erasmus and outside Erasmus; fee paying study abroad; short courses; and the management of Erasmus + ICM programmes. The Head of Global Opportunities will be able to grow the university’s mobility activities, including the strategic development of full year, semester and shorter term mobility schemes both on

a fee paying and exchange basis while managing our transition out of the EU.

As we look ahead to 2020 and beyond, Keele will be a University characterised by ‘aspiration and ambition’ – an aspirational destination for students and staff. The Head of Global Opportunities will play a full role in enabling this vision. If you believe that you have the experience and qualities to be part of the leadership of the University through its next period of development and growth, then I hope that you will pursue this opportunity.

Professor Trevor McMillan Vice-Chancellor


Background Keele University is a world class campus-based University committed to providing the highest quality learning and living environment in which our students and researchers can flourish.

The University makes a unique contribution to higher education in its continued commitment to encouraging interdisciplinary and multidisciplinary education and research. Keele offers distinctive educational programmes and a learning environment that enables our students to make the most of their time at university. As a result, Keele students are among the most satisfied in the country. Keele has been consistently ranked highly for student satisfaction in the National Student Survey. Keele graduates are highly prized for their flexibility of thought and the maturity of their social skills. The University has one of the best graduate employment rates in the UK, clearly evidencing that our students achieve their potential. Keele remains in the UK top ten for student employability, with 97.5% of students who graduated in 2016 finding full-time employment or further study within six months.

Keele also has high quality teaching; recently assessed as ‘Gold’ in the Teaching Excellence Framework, we have also been ranked 4th in Times Higher Education for quality of teaching staff. Keele was the first new post-war UK university of the 20th Century and exemplified the innovation and idealism of the post-war generations, offering bold alternative visions for Higher Education. The University College of North Staffordshire was founded in 1949 and received its Royal Charter as the University of Keele in 1962. There was a deliberate aim to break away from the pattern of the specialised honours degree, avoiding as far as possible the divisions between different branches of study. Whilst there have been changes, the coherence of Keele’s academic vision remains, with continued emphasis on academic breadth through a wide range of elective modules and interdisciplinary degrees, as well as continuing to offer many integrated and combined degree programmes. The most recent REF classified 97% of the University’s research as world-leading or of international importance. The innovations and discoveries of Keele academics are key contributors to wider social and global issues, and it is important to Keele that our educational delivery is research-led.


Keele has connections across the globe. The University is in contact with more than 43,000 of its alumni in 139 countries. This global network includes senior diplomats and politicians, leading business people and officials in international NGOs, such as the UN. Our research is also increasingly international in its partnerships, with strong links in every continent. The University is committed to honouring its heritage of “a University within North Staffordshire for the advancement pf Knowledge, the diffusion and extension of Arts, Sciences and Learning, the provision of Liberal, Professional and Technological Education”. Our links with the region have seen significant growth in recent years, developing the New Keele Deal, unlocking £70m of investment into exploiting the potential of our extensive world-leading research and facilities. With our integrated Science and Innovation Park, we are committed to helping to tackle low productivity and grow a positive culture of innovation and research within tour region.

Find out more at


Keele Statistics

in the Teaching Excellence Framework HEFCE 2017 GOLD AWARD

of our research was classified as world-leading or of international importance Research Excellence Framework 2 014 97%

in England for Course Satisfaction Guardian University Guide, 2018 No.1


With over 600 acres we have the largest single-site campus in the UK 600 ACRES

Graduate Employability

HESA 2017 – graduates in work or further study within six months of graduation


Proud to be

for campus sustainability UI Green Metric ranking 2017 GLOBAL TOP 20


for good environment on campus/around University THE Student Experience Survey 2017 Metrics No.1

for Student Experience THE Student Experience Survey 2017 TOP 10

for good library and library opening hours THE Student Experience Survey 2017 Metrics

Find out more at




Vision Keele will be a leading campus-based university that stands out due to our unique community, our world-leading research and our broad-based education that produces graduates who have a genuine positive impact across the globe. Our research will be transformational in Higher Education and across society more broadly, and we will be internationally recognised for our professionalism, collegiality and environmental sustainability.

Values Observing Keele’s founding ethos of ‘the pursuit of truth in the company of friends’, the University is committed to: • the transformative capacity of education for individuals, communities and society; • equality of educational opportunity; • advancing knowledge through independent research and academic enquiry; • environmental sustainability for the sake of future generations; • delivering exceptional service and experience in all its activities; • valuing the rights, responsibilities, dignity, health and wellbeing of individuals through its commitment to equality and diversity; • valuing probity and integrity in all its activities; • exemplifying the highest standards

Keele University is committed to making a difference in society by providing innovative, high-quality education for students from all backgrounds and by undertaking world-leading research that transforms understanding

and brings benefit to society, communities and individuals.

of leadership and governance in the Higher Education sector.


10,000 students and 2,000 staff living and working on campus


An Education that Inspires Keele offers distinctive programmes and a learning environment that enables our students to make the most of their time at University.

The University is justly proud of its students and alumni, who set themselves ambitious goals as they seek to make a positive impact on the world around them. Our students voted Keele top of the NSS Survey for three consecutive years (2014, 2015 and 2016) and our teaching has been ranked as ‘Gold’ in the Teaching Excellence Framework. We are committed to providing opportunities for all those who can demonstrate the determination to succeed at the University irrespective of their circumstances or background. We offer our students a supportive community and provide financial support when appropriate through generous bursaries and scholarships. Originally a University that offered only interdisciplinary options and an integrated Foundation Year, we have now evolved into an institution where a third of our students continue to study two or more disciplines to completion. We have maintained a thriving Foundation Year, providing pathways to inspirational education that we are proud to offer. Our programmes are innovative, inspirational and delivered by exceptional staff, with outstanding commitment to high-quality education provision and student-centred experiences.

We have extensive outreach and widening participation activity, including being lead institution of one of the 29 HEFCE-funded NCOP schemes; Higher Horizons+. Colleagues across the institution work with thousands of school-aged students, their parents and teachers, giving guidance on higher education choices and delivering aspiration-raising activities both on and off campus. The campus offers a wide range of co-curricular activities which are an important part of our broad degree offering, which extends far beyond the boundaries of the classroom. With 10,000 students and 2,000 staff living and working on the Keele campus, we are the size of a small town. We have a strong postgraduate community, and have a clear strategy to grow both postgraduate taught and research student numbers. Our postgraduate research numbers have grown significantly over the last 5 years.


Equality, Diversity and Inclusion Keele University values equality and diversity across our workforce and welcomes applications from individuals from all sectors of society. Where there is evidence of under-representation of a particular group in a specific type of role or at a certain grade the University is committed to taking appropriate action to actively encourage applications from that group. The University is keen to support all applicants during the recruitment and selection process where possible and particularly those with additional requirements. Applicants with disabilities are asked to identify in their application if they require any adjustments to the process. If shortlisted candidates have childcare responsibilities, the University may be able to provide on-site care during the interview/selection process, subject to availability. If childcare is not available Skype interviews can be explored. Applicants are asked to discuss their specific needs with the recruiting manager. The University aims to support employees to balance work/life commitments, which includes giving consideration to requests for flexible working, part-time working, job-share, etc.


The University is committed to making Keele a place where learning, living and working is a positive experience for all and currently holds a number of equality awards.

Athena SWAN As a member of the Athena SWAN Charter the University is committed to developing initiatives to advance gender equality. The charter covers women (and men where appropriate) in academic roles in STEMM (science, technology, engineering, maths and medicine) and AHSSBL (arts, humanities, social sciences, business and law), professional and support staff and trans staff and students. The University currently holds an institutional Bronze SWAN award, two departmental Silver awards and eight departmental Bronze awards. Race Equality Charter The University is committed to addressing racial inequalities and creating an inclusive culture and environment where individuals are able to thrive, irrespective of their race or ethnicity. To help facilitate progress, we are currently working towards an application for the Equality Charter Unit’s Race Equality Charter.

Disability Confident Scheme The University is signed up to the Disability Confident Scheme and has met the criteria to become a Disability Confident Employer which is a demonstration of its commitment to support job applicants and staff with a disability or long term health condition. Stonewall Stonewall’s Diversity Champions programme is Britain’s leading best-practice employers’ forum for sexual orientation and gender identity equality, diversity and inclusion. Keele University is proud to display the Stonewall Diversity Champions logo in our internal and external messaging to demonstrate our clear commitment to LGBT equality. Staff and Student Networks The University has established staff and student networks to support its aim of working towards realising and developing equality for Black, Asian and ethnic minority backgrounds (BAME) staff and lesbian, gay, bi-sexual, transgender and intersex (LGBTI) staff.


AIM 1 To continue building Keele as a broad-based research-led university of about 13,000 students, recognised internationally for excellence in education, research and enterprise. Strategic Aims

AIM 2 Through the Distinctive Keele Curriculum, provide outstanding, discipline-based education and a unique portfolio of personal development opportunities in the context of a sector-leading student experience.

AIM 3 To deliver international excellence and impact in focussed areas of research.


AIM 4 To contribute positively to the society, economy, culture, health and well-being of the communities we serve.

AIM 5 To promote environmental sustainability in all that we do.

AIM 6 To transform how we work to ensure the University’s development is sustainable and delivers world-leading teaching and research.


People Strategy The University recognises that its effectiveness and success depends crucially upon the contribution made by its staff and that its reputation, growth and success rely on high levels of staff engagement and performance, at all levels of our institution.


To ensure the University’s wider strategic aims are met the People Strategy was launched in 2017 which comprises 5 strategic aims. Being an employer of choice Maximise the potential of Keele as a career destination for all groups. Developing and empowering our staff Enable and encourage supportive and effective personal, professional and career development for all our staff, based on academic and service priorities and forthcoming developments. Encouraging and developing innovative leaders Ensure that leaders at all levels support their staff in making a strong contribution to the University. Fostering a culture of inclusion, innovation, engagement and well-being Create a framework for organisational development which reflects the University’s values and which enables cohesion and engagement across the University community. Promote the global outlook and impact of our staff Create an environment which values staff from other countries, international experience and a global outlook.

More information about the University’s People Strategy can be found at


Living and Working at Keele

Nestled in 600 acres of countryside in the heart of the UK, many of our students and a number of our staff live, as well as study and work here: boasting a big campus but a small and cosmopolitan community.

Close to rural Cheshire, Shropshire, and Derbyshire, the University is located in an ideal position, less than an hour from Manchester, Birmingham and Chester and within 1.5 hours of London on the train. The historic market town of Newcastle-under-Lyme is Keele’s nearest municipality, surrounded by a number of charming villages and hamlets. The vibrant and multicultural city of Stoke-on-Trent is less than 6 miles away from campus, providing cultural and social entertainment in the midst of its prestigious potteries heritage. In recognition of its engaging cultural scene, Stoke-on-Trent was submitted as one of the nominations for the City of Culture 2021.

Within a short distance of campus, there are activities and opportunities to suit all ages and interests. From monkey forests to theme parks, boutique shops to high-street brands, entertainment complexes to some of the most beautiful landscapes in the UK; our location suits all individuals. For families we can boast some excellent Schools and Colleges in our vicinity, an exceptional hospital and healthcare service and many vibrant sporting and community social opportunities. On campus there is a truly international flavour, as the Keele community is drawn from over 100 countries and a wide variety of cultures.

Find out more at

It’s the Keele difference.



Employee Benefits and Facilities Keele is committed to providing an environment where staff are highly valued and feel motivated. To support this commitment the University provides a wide range of employee benefits and reviews this offer regularly.

Contractual Benefits Competitive salaries Our salary scales can be found at

Family Friendly Benefits Family Family leave including maternity, paternity, adoption, parental and shared parental leave for which eligible employees receive enhanced pay. Flexible Working All staff can make flexible working requests. Childcare We have an on-site nursery and run a nursery fees salary sacrifice scheme for staff. The nursery also run a school holiday club for children aged 4-12 years. More information about our Nursery can be found at

Health and Wellbeing Benefits Occupational Health Supporting managers and staff with health-related issues in the workplace. More information can be found at Staff Counselling Providing counselling support for staff. More information can be found at Holistic Therapies Staff may access a range of therapies on site. Attractive pension scheme More information can be found at pensionstax Annual Leave Generous annual leave entitlement

More information can be found at Paycare Health Cash Plan Staff can opt to pay in to a healthcare plan which allows them to claim back healthcare costs. Chaplaincy More information about our Chaplaincy and Faith facilities can be found at


Other Benefits Staff Housing We have housing on campus to rent or buy Keele Card A campus wide payment card with discounts at many of our catering outlets. NUS Extra Card The affiliation between the University and the Student’s Union means staff are able to purchase a card which allows them to access discounts and offers on a wide range of products and services. Trade Unions The University works with three recognised Trade Unions (UCU, Unison and Unite). Staff can opt to become a Trade Union member and access the range of services and support they provide.

Campus Facilities The University has the following facilities on campus • Pharmacy • GP surgery • Cashpoints and banking facilities • Supermarket • Catering outlets • Newsagents and post office

Sports Centre Reduced membership rates for staff and three months’ free membership for new joiners. More information about our Sports facilities can be found at Swimming Discounted swimming at the Jubilee swimming pool in Newcastle-under-Lyme for staff on production of their Keele card. Cycle to Work Scheme Allows eligible employees the tax-free hire of bicycles and related safety and security equipment. More information can be found at Learning and Development Benefits Learning and Development We offer a programme of Continuing Professional Development for our staff as well as taster courses, such as foreign languages. Keele was one of the first Universities to sign up to the Technician Commitment, and has developed an action plan to support Technical staff and their development


Academic Structure








School of • Health and Rehabilitation • Medicine • Nursing and Midwifery • Pharmacy Research Institute for • Primary Care and Health Sciences • Science and Technology in Medicine • Applied Clinical Sciences

School of • Computing and Mathematics • Life Sciences • Psychology • Chemical and Physical Sciences • Geography, Geology and the Environment • Institute of Liberal Arts and Sciences • Institute for Sustainable Futures

School of • Humanities • Keele Management School • Law • Social Science and Public Policy • Politics, Philosophy, International Relations and Environment • Language Centre • Research Institute for Social Inclusion





Administration Structure













• Student

• Planning and Timetabling • Admissions and Immigration Compliance • Student Records and Examinations • Governance and Quality Assurance • Student Appeals, Complaints and Conduct • Student Services Centre • Counselling and Mental Health Support • Disability and Dyslexia Support • Faith and Chaplaincy Services

• Human Resources • Organisational Development • Occupational Health and Safety • Equality and Diversity • Staff Development • Keele Day Nursery

• Research and

• Information

• Finance Reporting • Payroll and Pensions • Income Office • Procurement • Accounts Payable • Treasury and Research Accounting

• Estates Planning, Policy and Strategy • Energy and environment • Environmental Sustainability • Student Services (including sport) • Retail and Catering • Keele Events and Conferences • Facilities Management • Grounds Maintenance • Security • Portering and Post • Capital Projects • Parking, Travel and Transport • Waste Management

• Learning Support • Academic Development • Technology

Recruitment and Outreach Recruitment and Development • Educational Partnerships • Widening Participation • Marketing, PR and Stakeholder • Communications • Market Insights • Brand and Reputation • International

Innovation support

Technology Services

• Legal and Compliance • Partnership

• Management

Information Services • Telecommunications • Audio Visual Services • Campus library • CEC Health Library

Enhanced Learning

Development: regionally,

• Careers and Employability

nationally and internationally • Local Growth • Enterprise Services • Keele University Science and Business Park • Development and Supporter Engagement • Arts Keele


Job Description


Job Title: Head of Global Opportunites

strategic planning

School/Ri/Directorate: Marketing & Communications Directorate/IRD

Management and Development of Study Abroad and Exchange Activity For Staff and Students

Responsible to: Associate Director International Development

● Maintaining balances and agreements with partner universities & colleges ● Ensuring that staff and students are appropriately prepared before embarking on overseas placements ● Ensuring oversight of partner institutions with respect to safety & security, services, students satisfaction and academic suitability and standards amongst other criteria ● Participating in key external international education events in the UK and abroad ● Acting as the institutional link for Erasmus+

Responsible for: Erasmus+ICM Manager, Global Opportunities Officer, Global Opportunities Short Programmes Assistant, Global Opportunities Assistant

Grade: Salary:

Grade: 8

£42,036 - £50,132


Full time

Role Summary:

Developing Short Programmes

This Head of Global Opportunities leads on the development of the University’s mobility opportunities for staff and students. This includes the strategic development of full year, semester and shorter term mobility schemes.

● Effective planning, budgeting, marketing and pricing for short programmes

Liaising with the Associate Director International Development on a regular basis Finance/Resource Management ● Manage resources and budgets within allocated project areas including external funding for mobility, short programmes and the general operational budget to ensure maximum value is delivered for the resources used. ● Contribute to the resource and budget planning for the International Office Customer Service and Support ● Generate original ideas and innovative solutions through the provision of specialist knowledge and advice as appropriate ● Apply expertise in international mobility to make decisions where solutions are not obvious, to deliver professional services to meet student and staff mobility requirements ● Ensure that professional and quality service standards are maintained and applied within the Global Education Team.

The priorities for the role include:

• Management and strategic development of mobility programmes with a focus on increasing further outward study mobility • Managing and expanding in a strategic manner the existing portfolio of short programme activity which consists of language and culture programmes and Faculty led academic programmes • Leading on the strategic development of fee paying study abroad options • Engagement with Erasmus+ programmes KA103 and 107 • Encouraging staff mobility under Erasmus +

Main Duties and Responsibilities:

Work Processes and results

Strategy and Planning

● Developing vibrant and forward thinking opportunities for international activity including student exchange, study abroad, short programmes and staff mobility ● Delivering the annual Global Education strategy and budgets including partnership management through regular reviews and


Analysis and Reporting

● Manage, monitor and maintain records on mobility to meet both internal and external requirements especially but not restricted to externally - British council, partner universities, and internally – departmental mobility for staff and students. ● Lead on the development of policy in international mobility within the International Office contributing to the delivery of University and departmental objectives especially in internationalisation.


● Lead, plan and manage the appropriate documentation management systems and audits where appropriate ● Managing the reputation of the Global Education team with internal and external customers ● Lead, plan and overseeing marketing and outreach activities to existing and potential students (including outgoing & incoming Orientation, student return, Open and Offer Holder Days) ● Planning and development of materials to support the Orientation for the International Year and for Intercultural Communication/ Communication across Cultures.

People Management

● Manage the Global Opportunities Team to ensure the successful delivery of a professional administrative service ● Act as a mentor to team members, develop training solutions to support their professional development ● Manage own time and tasks on a weekly and monthly basis to support the annual cycle for students and staff mobility. ● Regularly revise and develop policy and procedure to facilitate the delivery of services for which the Global Education Team is responsible. ● Provide team leadership in effective operational planning & review ● Lead, plan and organize both individual and team activity with an appreciation of the longer-term goals within Keele University’s strategic plan for internationalisation. Global OpportunitiesTeam activities should complement and feed into the overall International Strategy of the university ● Deputise for Associate Director of International Development where appropriate


● Represent and promote the mobility activities of the Global Opportunities Team at both internal and external working groups, committees and fora and events (NAFSA, EAIE, APIE, Forum) to ensure that the departmental and university issues are appropriately represented, and acted upon ● Work with other areas of the university to develop new and improved processes to support mobility. This includes both academic members of staff and professional services such as Visa Compliance, accommodation, finance, recruitment, admissions, marketing, etc.


Personal Development / Performance

● Demonstrate a commitment to continuing Personal/Professional Development. ● Ability to observe and define priorities and timetables in the achievement of strategic and operational objectives. ● Adhere to the University’s environmental policy and procedures and seek to promote environmental sustainability within area of responsibility.

Equality, Diversity, Health and Safety and Strategy

● A strong commitment to the principles and practice of equality and diversity ● Thorough understanding and application of the Dignity ● and Respect Framework ● Take reasonable care of the Health and Safety of yourself and that of any other person who may be affected by your acts or omissions at work. ● Cooperate with Keele University in ensuring as far as is necessary, that Statutory Requirements, Codes of Practice, University Policies and School/Departmental health and safety arrangements are complied with.


You are asked to provide details of two referees (three if you are applying for an academic or research post), including your current or most recent employer, on your application form. Referees should be able to comment on your work and/or educational background and may be approached before interview. In providing these details you are giving the University permission to request personal information about you from your referees, which may include confirmation of your previous salary, disciplinary and work history.

Disability Confident

Keele University is committed to taking positive steps to employ, keep and develop the abilities of disabled staff and has been awarded the disability symbol. We undertake to offer all applicants with a disability and who meet the minimum essential criteria an interview. If you wish to be considered under this scheme, please indicate this by selecting ‘Yes’ in the Guaranteed Interview Scheme Section of your application. You can also provide specific information of any requirements/adjustments you may require to assist you during the recruitment process within this section. The information you provide on your application will be forwarded to the recruiting area so that they may consider whether they can facilitate your requested adjustments. Please note that if you do not indicate that you wish to be considered under the Disability Confident scheme in your application, you will not be considered under this Scheme.


Person Specification


Criteria Headings


Evidenced by


Evidenced by

Qualifications/ Education/ Training

● A degree or equivalent qualification or equivalent experience


● Additional languages at A level or equivalent standard


● A Master’s degree or relevant professional qualification



● Substantial experience and specialist knowledge in international education including mobility, partnership management and short programmes. ● Experience in grant and mobility programme administration/management with demonstrated initiative, planning skills and excellent organisational ability ● Significant experience of travel and/or living abroad either for mobility or employment/ study. ● Experience of working in a client service environment with proven experience of successful partnership management

A, I

● UKVI Knowledge & awareness of visa compliance internationally


● Experience of working with alumni


A, I

● Experience of management of Erasmus+ KA-103, KA-107

A, I

A, I

A ,I , P

● Proven experience in delivering revenue generating mobility programmes

A, I

● Proven experience of successfully managing budgets

A, I

Evidence Key: A = Application, I = Interview, R = Reference, T = Test, P = Presentation (or a combination).


Criteria Headings


Evidenced by


Evidenced by

Skills/ Aptitudes/ Competences/

● Excellent communication and negotiation skills

A, I, P

● Social media literacy


● Ability to undertake website maintenance


● Considerable knowledge of Erasmus+

A, I

● Marketing skills

A, I, P

● Excellent interpersonal skills to be able to motivate, manage and coordinate, and to lead improvements in a team environment ● A demonstrated understanding of international education and qualification systems and equivalencies

A, I

A, I

● Project management experience

A, I

● Writing and delivery of presentations

A, I, P

● Computer Literacy

A, I

● Ability to plan and prioritise own workload and to meet agreed timescales. ● Ability and willingness to travel including visits to partner universities, conference attendance and representation of the University at external events (Overseas travel - 6 to 8 weeks per year)

A, I


A, I

● Ability to think creatively and to develop solutions.


● The ability to balance long term objectives with immediate work pressure.



How to apply

For a confidential discussion to learn more about the role and opportunity please contact the University’s appointed recruitment partners Sian Gardiner and Ben Duffill of The Management Recruitment Group.

Sian Gardiner T: 0208 892 0115 M: 07932 717 458 E: Ben Duffill T: 0203 962 9900 M: 07976 125 010 E:

Applications should consist of a comprehensive CV (of not more than 4 pages) and supporting cover letter (of not more than 2 pages) outlining key matching experience and rationale for applying for the post. Applications should be sent to cc

Interviews will take place at Keele University during Mid-January 2019.

Keele University, Keele, Staffordshire, ST55BG


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