Need a Ride to Your Medical Appointment? Just Call Transportation is available to Medicaid members at no cost If you are a Fidelis Care Medicaid member and need help getting to and from medical and dental appointments, transportation may be available at no cost to you . Transportation is arranged through Medical Answering Services (MAS). How to call for medical transportation To schedule a ride, you or your healthcare provider must contact MAS: • If you live in New York City, or Nassau, Suffolk, Putnam, and Westchester counties: Call 1-844-666-6270 • If you live anywhere else in New York State: Call 1-866-932-7740 You can also schedule online at https://wp2.medanswering.com/ Counties of service are subject to change as determined by the New York State Medicaid program. What you’ll need when you call • Your appointment date, time, and address • The name of your healthcare provider • Your Medicaid ID number When to call You should ask for a ride at least three days (72 hours) before your appointment, when possible. Use Antibiotics the Right Way Stay healthier knowing when to take – and not to take – antibiotics Antibiotics are medications that treat bacterial infections, such as strep throat or some urinary tract infections. They do not work for illnesses caused by viruses, like colds, flu, COVID-19, and other illnesses. Taking antibiotics for viruses will not help. In fact, they can cause side effects or make it less likely the antibiotics will work when needed in the future. How to use antibiotics safely • Only take antibiotics if your healthcare provider prescribes them. • Take them for as long as your healthcare provider says to
– even if you start to feel better. • Do not skip doses or stop early.
• Call your healthcare provider right away if you have side effects like difficulty breathing, a rash, or stomach pain. • Please inform your doctors and outpatient pharmacy of any diagnosed allergies to antibiotics your healthcare providers have made to ensure your safety.
SPRING 2026 Fidelis Care Member Newsletter 3
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