Stay informed with the Spring 2026 Fidelis Care Member Newsletter, featuring seasonal health tips, preventive care guidance, plan updates, and helpful resources to support your health and well-being.
NOW healthy
May is Mental Health Awareness Month
We’ve Made It Easier to Get Support Everyone feels sad or worried sometimes. But if these feelings last a long time, get worse, or make daily life hard, it may be time to talk to a counselor or therapist. When you need mental health care, getting help quickly matters. Good news: It’s easier to get mental health support when you need it. Use our online Find a Doctor tool to connect with care. We’ve added more providers to our list of counselors and therapists. We check the list often to keep it up to date. And you can now search by condition – like depression, anxiety, or trauma – to find the right provider for you. We’ve also created a special behavioral health team, with their own phone number, trained to connect you with counselors and therapists. In many cases, they can help you find a counselor within a couple of weeks. You are not alone. We are here to help. Need help finding mental health support? Call our behavioral health team. 1-800-247-1441 , extension 9 Monday-Friday, 8:30 a.m. to 5 p.m. Need help right now? If you or someone you care about is in a crisis, you can call or text the 988 Suicide & Crisis Lifeline at 988 . Help is available 24 hours a day, 7 days a week. In an emergency, call 911 .
Looking for a primary care provider in your area? Our Find a Doctor online tool can help. Visit fideliscare.org/findadoctor to get started.
It's easy to use our Member Portal! Log in to the Member Portal at members.fideliscare.org to order member ID cards, change your PCP, see your claims history, and more!
Questions? Fidelis Care is here to help! Call us today at: 1-888-FIDELIS (1-888-343-3547); TTY: 711
IN THIS ISSUE
• Wellness visits keep you healthy
• Help beyond medical care
• Take your health plan everywhere
FIDELIS CARE MEMBER NEWSLETTER • SPRING 2026
Schedule Your Wellness Visit Now, Stay Healthier All Year Making time for your yearly appointment makes a difference in the months ahead
Spring is a time of renewal – a great time to focus on your health and to schedule your annual wellness visit with your primary care provider (PCP). A yearly checkup can catch small problems early so you’ll stay healthier as time goes by. It’s also a good opportunity to have a talk with your PCP and ask questions about your health. This visit is available at no cost to you . What to bring with you: Your Fidelis Care member ID card A list of medications you take (or the bottles themselves) Notes about any symptoms, concerns, or changes in your health you want to talk about
Been to the hospital? When you must go to a hospital, your PCP needs to know so they can care for you afterward. Be sure to let them know right away.
How to find a healthcare provider Use our Find a Doctor tool or call us if you need help: 1-888-FIDELIS (1-888-343-3547) , TTY: 711.
Protect Your Family from Lead Poisoning If you live in an older home, take these steps to stay healthy Lead poisoning can be serious, especially for children under age 6 and pregnant people. Lead is often found in older homes, in peeling paint and household dust. Ways to prevent contact with lead • Keep children away from peeling or chipping paint • Wash children’s hands and toys often
• Clean floors, window sills, and other dusty surfaces with soap and water • Use cold tap water for drinking, cooking, and mixing baby formula Get children tested
Children should be tested for lead at ages 1 and 2, and other times depending on your living situation, even if they seem healthy. Your child’s healthcare provider can use a simple blood test to find lead early, before it causes harm. Have questions? If you have questions about lead testing, your child’s health, or concerns about your home, talk with your child’s healthcare provider or call us for support: 1-888-FIDELIS (1-888-343-3547), TTY: 711.
SPRING 2026 Fidelis Care Member Newsletter 2
Need a Ride to Your Medical Appointment? Just Call Transportation is available to Medicaid members at no cost If you are a Fidelis Care Medicaid member and need help getting to and from medical and dental appointments, transportation may be available at no cost to you . Transportation is arranged through Medical Answering Services (MAS). How to call for medical transportation To schedule a ride, you or your healthcare provider must contact MAS: • If you live in New York City, or Nassau, Suffolk, Putnam, and Westchester counties: Call 1-844-666-6270 • If you live anywhere else in New York State: Call 1-866-932-7740 You can also schedule online at https://wp2.medanswering.com/ Counties of service are subject to change as determined by the New York State Medicaid program. What you’ll need when you call • Your appointment date, time, and address • The name of your healthcare provider • Your Medicaid ID number When to call You should ask for a ride at least three days (72 hours) before your appointment, when possible. Use Antibiotics the Right Way Stay healthier knowing when to take – and not to take – antibiotics Antibiotics are medications that treat bacterial infections, such as strep throat or some urinary tract infections. They do not work for illnesses caused by viruses, like colds, flu, COVID-19, and other illnesses. Taking antibiotics for viruses will not help. In fact, they can cause side effects or make it less likely the antibiotics will work when needed in the future. How to use antibiotics safely • Only take antibiotics if your healthcare provider prescribes them. • Take them for as long as your healthcare provider says to
– even if you start to feel better. • Do not skip doses or stop early.
• Call your healthcare provider right away if you have side effects like difficulty breathing, a rash, or stomach pain. • Please inform your doctors and outpatient pharmacy of any diagnosed allergies to antibiotics your healthcare providers have made to ensure your safety.
SPRING 2026 Fidelis Care Member Newsletter 3
Take Your Health Plan Everywhere Our new mobile app puts your account information at your fingertips Many Fidelis Care members can now download and use our new mobile app. We think you’ll be pleased with what you can do from your phone or other smart device: • Search for Care: Find healthcare providers that meet your needs, update your primary care provider, and more. • See Your Benefits: Check on the benefits and services available to you. • Use Your Member ID Card: Open and share your digital member ID card. You can also save it to the mobile wallet on your phone, tablet, or other device. Who can use the new app? The app is for members in: • Medicaid Managed Care • HealthierLife – HARP • Child Health Plus • Fidelis Care at Home – MLTC Download the app today! It’s available in both the App Store and Google Play. Use one of the QR codes below and then follow the instructions.
1. Download the App: Search for "Health Insurance Portal.” The app will look like this: 2. Select New York: Once you download the app, you’ll see a “State” drop-down menu. Select “New York.” 3. Log In: You will need a portal account to get started. Use your current member portal login. If you don’t already have one, create a new one.
Need help? Call us at 1-888-FIDELIS (1-888-343-3547); TTY: 711. Say that you want to download the new mobile app.
SPRING 2026 Fidelis Care Member Newsletter 4
Help Beyond Medical Care: Social Care Networks Connecting you to help in your community Through New York State’s Social Care Network program, many Fidelis Care members may qualify for community-based support for needs like: • Housing • Food • Transportation • Care management What is a Social Care Network? It’s a group of local organizations working together to meet daily needs that affect your health and well-being. Who can use a Social Care Network? You can be screened and navigated to services if you are a Fidelis Care member in: • Medicaid Managed Care • HealthierLife – HARP • Fidelis Care at Home – MLTC • Wellcare By Fidelis Care Wellcare Fidelis Dual Plus – Medicaid Advantage Plus Getting started Find the Social Care Network for your county and whether you can get services by visiting the Social Care Network page on the Fidelis Care website. Or call us for help at 1-888-FIDELIS (1-888-343-3547), TTY: 711. Find additional resources Visit our Health-Related Social Needs page to find additional help with employment, affordable utilities, housing, transportation, and more. Go to fideliscare.org/HRSN.
Fraud, Waste, and Abuse Healthcare fraud is when false information is given on purpose by a member or a provider. If you think fraud may be happening, report it. You do not have to give your name. Call the 24-hour Fraud Hotline: 1-866-685-8664 (TTY: 711)
Fidelis Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Fidelis Care cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo. Fidelis Care 遵守適用的聯邦民權法律規定，不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。 ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-888-343-3547 (TTY: 711). 注意：如果您使用繁體中文，您可以免費獲得語言援助服 務。請致電 1-888-343-3547 (TTY: 711) 。 The content provided is for informational purposes only and does not constitute medical advice. If you have questions about your health, please talk to your doctor. Call 1-888-FIDELIS or visit fideliscare.org
Spring 2026 Fidelis Care Member Newsletter 5
Page 1 Page 2 Page 3 Page 4 Page 5Made with FlippingBook flipbook maker