Senior Workplace Manager Candidate Information Pack
“I’m fully committed to ensuring my directorate delivers to this progressive and ambitious philosophy ensuring we meet the strategic aims of the university, and improving the experience of staff, students and our communities”. Nick O’Donnell MRICS MCIBSE IEng Director of Estates & Facilities King’s College London
Contents
King’s College London Estates and Facilities Job Description & Person Specification Further Information & Application Process
KING’S COLLEGE LONDON
Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence. Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions.
While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. King’s is: • one of the top 25 universities in the world (2016-17 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London. King’s has over 27,600 students (including nearly 10,500 postgraduates) from some 150 countries and almost 6,800 employees. King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £684 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs. King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History
• Dentistry • Education • Food Science • History • Law • Music King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.
About the Directorate of Estates & Facilities
King’s Directorate of Estates & Facilities is a key enabler of the university’s Strategic Vision 2029 and we have created a strategy which demonstrates our intent and sets out how the Estates & Facilities team will support the ambition of the university’s strategic vision. Our philosophy has been developed using the Guiding Principles outlined in Vision 2029; we have worked with the teams across the other support
functions, with our academic and research colleagues and our students so that we can ensure that the communities we serve are at the very heart of the directorate’s work. We know that everyone in King’s interacts with our physical assets and relies upon our service delivery therefore they need to: • be seamless • to work • be sustainable and safe • be enabling • support work and learning and; • enable growth As King’s continues to mature and grow the task of developing, maintaining, managing and driving value from our physical infrastructure will become more complex. The Estates & Facilities strategy holds together our vision and ensures we can measurably improve the learning and working experience of our student, staff and partners. Meeting our aims will not be without its challenges. Operating in central London means that King’s has some unique challenges ahead with an ambition to grow student numbers and the level of research we undertake. This means we will need to make wise choices about where we focus our effort and resources. We will need to be clear about how we prioritise activity to ensure our decisions can support the overall purpose of King’s. We have a finite amount of space and resource and it is our job to help King’s manage our assets well. King’s has five campuses in central London consisting of more than 100 buildings ranging in age from the 1780s to the current day. Many are listed and of great architectural significance. The campuses house a diversity of spaces, including teaching and learning environments, cutting edge research facilities, two chapels, cafes and restaurants, gyms and student residences. The Estates & Facilities team employs more than 800 people with a vast range of expertise and skills, operating and maintaining facilities and providing services to ensure King’s remains one of the world’s top universities. Details of our Strategic Vision 2029 can be viewed at https://www.kcl.ac.uk/aboutkings/strategy
JOB DESCRIPTION Post title
Senior Workplace Manager
Role Outline Reporting to the Associate Director of Workplace Management, the successful candidate will work at a strategic and operational level to plan and advise on campus space strategies and requirements for the short, medium and long term. The role of Senior Workplace Manager will be pivotal in supporting the development of the newly formed Workplace Management Team. The successful candidate will possess proven experience and a track record of successfully leading the development and implementation of space and workplace strategies at a senior and influential level, preferably in a Higher Education environment. The successful candidate will establish a strong evidence base for space planning, including the production and analysis of utilisation data, establishing benchmarks and constructing strategic scenario plans to forecast the demand for space in order to inform decision making. The Senior Workplace Manager will work closely with our internal clients at a strategic level to ensure that the client’s portfolio is fit for purpose and that they achieve optimum use of their space across the estate portfolio. Role Purpose • Ensure that the University’s spatial strategy reflects the wider strategic ambitions documented in Vision 2029 and other strategy documents and develop space management policies in support of Vision 2029, the E&F Philosophy and other university strategy documents and master plans. • Develop space standards and other guidance to ensure the efficient and effective use of the estate. • Develop spatial briefs for new builds and projects in partnership with other KCL stakeholders and external consultants. • Support senior stakeholders to balance headcount and other demands within the available spatial envelope.
Key Responsibilities The successful candidate will • Ensure that space across the university is used efficiently and effectively • Advise on and support new and innovative ways of working • Have excellent strategic planning and analytical skills • Have a track record of leading behavioural change programmes
• Be experienced in implementing new and emerging technologies, supported by data • Have excellent interpersonal, communication and influencing skills and a flair for innovation • Be proactive and enthusiastic
Stakeholder Engagement • Build strong relationships with key internal stakeholders and with professional services colleagues across the University, as well as with external stakeholders, such as NHS Trusts and our appointed consultants. • Act as a single point of contact for space requests relating to the Faculties, Departments and Directorates as agreed with the Associate Director of Workplace Management. • Have a comprehensive understanding of KCL Strategic plans, Faculty business plans and external stakeholders such as the Trusts to ensure that all spatial strategies and plans are aligned to these needs. Strategy and Planning • Collaborate with all levels of the business to ensure a connection between business requirements/strategy and overall real estate strategy. • Develop outline project/programme spatial briefs for projects • Develop spatial modelling scenarios and space strategies for the University • Support the collection of FTE/HC and location data from Faculty, HR, Finance and similar systems and work with the Estates Information Team to ensure this data is integrated into team information systems. Communication • Responsible for scheduling and producing reports for meetings such as the Health/A&S Space Management Group, Real Estate Operations Board etc in addition to local campus space planning committees. • Maintain an up-to-date record of space allocation requests to ensure that project and task lists are current. • Develop and utilise space modelling tools and techniques to allow for a robust understanding of Faculty requirements, such as School relocation modelling, and simulation modelling. • Liaise with the external consultant tasked with producing and maintaining an interactive 3D model of the estate. • Analyse data and produce reports for Department/Faculty/Building/Campuses as required. • Work closely with the Estates Information Team to ensure that Planon, SharePoint and other electronic systems are updated with space type, allocation and occupancy information.
PERSON SPECIFICATION
Skills, knowledge, and experience • Bachelor’s degree or substantial relevant experience. (Essential) • Master’s Degree, or equivalent. (Desirable) • Membership of a relevant professional body e.g. RIBA, RICS. (Desirable) • Project management qualification. (Desirable) • Comprehensive demonstrable space management experience in a similar organisation. (Essential) • Ability to analyse a problem and clearly present drawings and data to make a compelling argument. (Essential) • Experience of analysing space data, making and presenting compelling recommendations for improvements and seeing those recommendations through to realisation. (Essential) • Ability to engage with and influence senior colleagues. (Essential) • Excellent written and verbal communication skills. (Essential) • Experience with and understanding of an Integrated Workplace Management/CAFM System. (Essential) • Experience of using BIM for data management. (Essential) • Excellent IT skills, including AutoCAD, Microsoft Excel and an IWM/CAFM System. (Essential) • Ability to use and understand Microsoft Power BI. (Desirable) • Experience of managing budgets. (Essential) • Experience of managing and motivating others. (Essential) Proven Experience • The successful candidate will evidence a track record of successfully leading the development and implementation of space and workplace strategies at a senior and influential level, ideally in a Higher Education context. (Essential) • Experience of change management and of defining new ways of working. (Essential) • Analytical and problem-solving skills, including experience of working with complex data sets for the purpose of modelling in support of option appraisals. (Essential) • Evidence of commitment to continuing professional development and developing an extensive professional network. (Essential) • Experience of policy and strategy development within a similar scale or larger organisation. (Essential) • Experience of developing business cases with supporting feasibility/ options appraisals. (Essential)
Benefits of working at King’s Estates & Facilities
At King’s we aim to provide a supportive working environment and offer a range of benefits to help you achieve a balance between your personal and professional lives. In addition to 27 days leave (plus public holidays and fixed closure days over the Christmas period) and a generous pension scheme (19.5% employer pension contribution), King’s provides a diverse range of employee benefits:
Career development and training – King’s has a strong commitment to organisation development and offers staff a range of opportunities for professional learning. Financial benefits - King’s provides staff with the opportunity to obtain an interest free loan to pay for their annual travel ticket and provides access to a range of discounted products. The cycle to work scheme allows staff to make substantial savings on the cost of a bicycle, safety equipment and accessories. Facilities and recreation - King’s buildings are equipped with all sorts of facilities to make working life even more enjoyable. For example, King’s provides library services; access to sports facilities, clubs and societies; and themed catering events for staff, serving menus from across the world. Events and lectures are held by different departments on a variety of topics. Health and wellbeing – King’s encourages staff to maintain a healthy lifestyle, including both physical and mental well-being, and support staff by providing assistance in each of these areas. King’s runs an Employee Assistance Programme where staff can access independent, free, confidential advice and guidance on a range of practical issues, such as family matters, debt management, relationships, well-being, personal development, life events and more. Staff have access to the King’s College NHS Health Centre (a team of doctors, nurses, and other health workers who provide staff with a confidential health care service), and all King’s staff may register at the Health Centre as their GP regardless of where they live. Staff have access to free eye tests and free dental treatment.
Further Information and How to Apply For a confidential conversation, please contact our advisors Ben Duffill and Nick Coppard at
Ben Duffill
Nick Coppard
ben.duffill@mrgpeople.co.uk
nicholas.coppard@mrgpeople.co.uk
020 3962 9900 079 7612 5010
020 3962 9900 078 9607 9495
Applications should consist of a CV and short covering letter and should be sent to nicholas.coppard@mrgpeople.co.uk.
Their benefits include 27 days leave plus 4 closure days + the USS pension scheme (employer contributions of 19.5%). Full details can be viewed at https://www.kcl.ac.uk/hr/staffbenefits
KCL offers staff an additional days’ leave for voluntary work called ‘service time’.
51 Eastcheap, Billingsgate, London EC3M 1JP
mrgpeople.co.uk
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