iDevelop Series - Guidelines to corrective behavior

GUIDE TO CORRECTIVE BEHAVIOUR AND DISCIPLINARY PROCEDURES

Objective: We have invested in our colleagues and we must treat people as capital assets, we must ensure that colleagues are given possible guidance and opportunity to improve prior to termination.

Scope: Shall apply to all colleagues within the hotel and in the colleague accommodation.

What is Corrective Behaviour & Disciplinary Action?

• When the company takes action against a colleague for violating a rule within the organization. • The “action” taken is identified within the company’s policy. • These “actions” are considered as counselling Sessions, Verbal Warnings, Written Warnings, Suspensions and Termination. • When a colleague violates the policy, the focus is on improvement not punishment or termination.

What is Progressive Disciplinary Action?

• When an colleague continues to violate the policy and receives disciplinary action, the severity of these actions is increased in line the to violations eg. Verbal Warning, 1st Written Warning, 2nd Written Warning, Final Warning, Dismissal. • Verbal warnings are kept for 6 months and written warnings are kept for one year in the colleague’s file.

Performance Matrix

WON’T DO THE JOB

Progressive Disciplinary Action

WILL DO THE JOB

CONDUCT

CAN DO THE

“the manner in which somebody behaves”

JOB

CAPABILITY

CONDUCT & CAPABILITY

CAN’T DO

“the power or ability to do something”

THE JOB

Progressive Disciplinary Action / Training / Coaching

Stopper / Training & Coaching

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