King's College - Head of Campus Operations - Strand

Head of Campus Operations Strand Candidate Information Pack

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King’s College London

The King’s Estate

Estates & Facilities

Strand Development

The Appointment of the Head of Campus Operations

Job Description and Person Specification

Further Information & Application Process


Since its foundation almost 200 years ago, King’s College London has been central to the establishment of London as one of the world’s foremost centres of academic excellence.

Situated in the heart of what, by any measure, is one of the world’s most dynamic and international cities, King’s benefits from being shoulder-to-shoulder with London’s great institutions.

While King’s has a proud history, which has served the King’s family well for generations and made a profound contribution to modern life and society, King’s is neither captured nor defined only by its past. Indeed, King’s aspires to tackle global challenges and serve society in a way that is contemporary, forward-looking and unrestrained. King’s is: • one of the top 10 UK universities in the world (2018-19 QS international world rankings) • the fourth oldest university in England • research-led and based in the heart of London. King’s has over 31,000 students (including nearly 12,800 postgraduates) from some 150 countries and almost 8,500 employees. King’s provides world-class teaching and cutting-edge research: • In the 2014 Research Excellence Framework (REF) King’s was ranked 6th nationally in the ‘power’ ranking, which takes into account both the quality and quantity of research activity, and 7th for quality according to Times Higher Education rankings • Eighty-four per cent of research at King’s was deemed ‘world-leading’ or ‘internationally excellent’ (3* and 4*) • The university is in the top seven UK universities for research earnings and has an overall annual income of more than £778 million. King’s has a distinguished reputation in: • the humanities • law • the sciences, including health areas such as psychiatry, medicine, nursing and dentistry • social sciences, including international affairs.

King’s is in The Complete University Guide’s Top Ten for: • Business Management Studies • Classics & Ancient History

• Dentistry • Education • Food Science • History • Law • Music

King’s has influenced many of the advances that shape modern life, such as: • the discovery of the structure of DNA • research that led to the development of radio, television, mobile phones and radar • being the largest centre for the education of healthcare professionals in Europe.

King’s Health Partners

King’s, Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts are part of King’s Health Partners. King’s Health Partners Academic Health Sciences Centre (AHSC) is a pioneering global collaboration. For more information, visit the King’s Health Partners’ website.

World Questions | King’s Answers

King’s £600 million campaign, World questions|KING’s answers, has delivered huge global impact in areas where King’s has particular expertise.

Philanthropic support has funded new research to save young lives at Evelina London Children’s Hospital; established the King’s Dickson Poon School of Law as a worldwide leader in transnational law; built a new Cancer Centre at Guy’s Hospital; allowed unique collaboration between leading neuroscientists to fast-track new treatments for Alzheimer’s, Parkinson’s, motor neurone disease, depression and schizophrenia at the new Maurice Wohl Clinical Neuroscience Institute; created the Cicely Saunders Institute: the first academic institution in the world dedicated to palliative care, and supported the King’s Sierra Leone Partnership in the Ebola crisis. Donations provide over 300 of the most promising students with scholarships and bursaries each year.

King’s Strategic Vision 2029

By 2029 King’s will be: • A recognised community of learners in which students and staff across disciplines collaborate and connect to change the world • Home to the most able and innovative researchers delivering valuable insight and ground breaking discovery in state of the art infrastructure • Known as the university that makes a significant and innovative contribution to

society and to business, beyond education and research • Regarded throughout the world as London’s leading civic university • Making a significant difference on the world stage

King’s College London is one of the top 20 universities in the world and one of England’s oldest. Located in the heart of London, it has an outstanding reputation for world-class research and teaching and

is rated one of the world’s 20 most international and outward-looking universities (Times Higher 2016).

It was sixth nationally in the ‘power’ ranking of the 2014 UK Research Excellence Framework (REF), and is among the top seven UK universities for research earnings (£193 million in 2014–15), with an overall annual income of more than £778 million.

The King’s Estate

King’s is most central university in London, with five campuses in the heart of London including four thames-side campuses within a single square mile.

Located on the north bank of the River Thames, the Strand Campus houses King’s College London’s arts and sciences faculties. King’s Venues Strand is close to Somerset House, near

the Royal Courts of Justice and just a few minutes’ walk from Covent Garden.

The Faculty of Life Sciences & Medicine and the Dental Institute are based at the riverside Guy’s Campus, next to the Shard. Close to London Bridge on the South Bank of the River Thames, next to Guy’s Hospital, this is an increasingly fashionable area, with many bars, restaurants, markets and creative businesses. The Florence Nightingale Museum is based at St Thomas’, along with continuing medical and dental teaching. The Campus is located in central London, overlooking the River Thames, next to Westminster Bridge and opposite the Houses of Parliament. The Waterloo campus is home of the Florence Nightingale Faculty of Nursing & Midwifery and Estates & Facilities department as well as other faculties conveniently placed close to London’s South Bank Centre, Waterloo Station and the IMAX Cinema. Denmark Hill Campus is the home of the Institute of Psychiatry, Psychology and Neuroscience and the Champion Hill Residence. Denmark Hill is situated in Camberwell, in the London Borough of Southwark. In the last few years this and the neighbouring areas have undergone an incredible process of regeneration and are now one of the most exciting places in London to live, study and work.

King’s has a large scale residences portfolio of c. 5000 rooms spanning thirteen locations located throughout London, with most near our teaching campuses.

Strand Campus

Located on the north bank of the River Thames, the Strand Campus houses King’s College London’s arts and sciences faculties. The Head of Campus Operations is responsible for a number of our historic buildings which consists of a diverse blend of teaching, office space, research facilities and libraries including:

• King’s Building • Bush House • Maughan Library

• East Wing of Somerset House • James Clerk Maxwell Building • Chapel

Further details about the Campus including virtual tours can be viewed at tion?id=436ab4d3-aac9-4817-affa-966a0b93acdc

Strand Development

Bush House Buildings

King’s is leasing the five iconic Bush House buildings, next to its historic Strand Campus.

King’s occupies Bush House, former headquarters of the BBC World Service, Strand House and King House (Melbourne House from 2025).

We aim to consolidate our position as a top 20 global university by providing world class education and research facilities. Acquiring the Bush House buildings has created a wonderful and dynamic campus in the heart of London by uniting two prime central London locations, the Aldwych and our historic Strand Campus, to create state of the art education and learning facilities for our students. This development will give King’s much greater flexibility both to expand in line with our ambitions for growth and to minimise disruption as we redevelop and upgrade our existing Strand estate. The Bush House buildings provide approximately 300,000 square feet of additional space for student study and social space, new teaching facilities and academic accommodation.

We are also embarking on a development of the Quad at the heart of the Strand campus which is a £47m project.

Further details can be viewed at ry-engineering-quad


Post title

Head of Campus Operations


Estates & Facilities

Hours of work

Full time

Period of appointment

Indefinite Contract

Responsible to Responsible for

Assistant Director Campus Operations

Campus Operations Manager


Strand Campus, including the Bush House Complex; Guy’s & St Thomas’ Campus; Denmark Hill Campus

Role purpose

• To take operational ownership of the estate within their remit. To work with Estates & Facilities partners to ensure the estate is fit for purpose and commensurate with the world-class research and teaching taking place therein. In this way, supporting the Colleges Strategic Vision 2029. • To lead the Campus Operations Team to deliver excellence in Facilities Management Services, articulating the directorates mission to deliver World Class Services to a World Class University, providing motivational leadership and an active presence (Management by Walking Around). • To achieve the objectives set by the Assistant Director of Campus Operations in the Annual Prioritised Programme of Works and Services and attaining the objectives of the estate wide Customer Service Strategy and Service Development Strategy through effective tactical planning and delivery.

• To take financial responsibility for operational budgets and ensure that the operating model is performing in accordance with agreed budgets and meets KPI targets through continuous improvement and innovation.

• To fulfil Health & Safety responsibilities by adherence to College and statutory requirements, ensuring a safe working environment and working practices.

• To provide critical operational insight and client priorities to the Assistant Director of Campus Operations, informing Capital, Campus, Infrastructure and Space Planning programmes.

• To work with King’s Venues to develop an integrated management approach to commercial operations, ensuring the smooth running of commercial events and the summer operation.

Role profile Health & Safety and Business Continuity

• Responsible for the health and safety of all staff and third-party service providers working for and on behalf of Estates and Facilities within their demise by ensuring all College and statutory requirements for a safe environment and working practices are met, including compliance with the Safety at Work Act and all other relevant H&S legislation.

• Ensure all staff working for Estates and Facilities within their demise have undergone all mandatory training as required by King’s College London Policy, and that this training is kept up to date.

• Ensure all third-party providers have robust H&S policies, procedures and protocols in place and that their on-site staff are fully briefed and have undergone all mandatory training as required by King’s College London Policy, and that this training is kept up to date.

• To report all issues with Estate assets within their designated space, and ensure issues are addressed within the appropriate SLA.

• Responsible for the results and rectification of any issues arising as a consequence of any formal health and safety audits undertaken periodically.

• Ensure accidents, incidents and ‘near misses’ are reported, investigated and actioned, and that lessons are learnt from health and safety investigations and service adjustments made.

• Responsible for implementing the access posture as defined by the Assistant Director Campus Operations and escalate any operational challenges this could cause. In this way, ensure all buildings (including secure, high-risk, and regulated spaces), staff, students and visitors within their demise are secure at all times.

• Responsible for implementing security levels in line with an Estates & Facilities mandate, at times of increased national or local threat levels.

• Responsible for the operational management of manned guarding services.

• Ensure robust emergency procedures and local emergency and business continuity plans are in place and regularly tested.

• Responsible for an in depth understanding of the College’s business continuity planning through attendance at the College’s Business Continuity Team meetings. During critical incidents, to support the Assistant Director Campus Operations (Bronze Control) in the management of a front-line response. In the absence of the Assistant Director, to deputise and act in the role of Bronze Control. As a member of the business continuity team, required to work out of normal hours and during weekends as the needs of the university require.

• Responsible for developing a professional and responsive working relationship and delivery plan with the Estates & Facilities Operational Assurance Team, acting as the primary point of contact for the area within their demise.

Strategic Vision 2029

To enable the College’s strategic priorities, Educate to Inspire and Improve and Research to Inform and Innovate by ensuring the estate within their remit is fit for purpose and commensurate with the world-class research and teaching taking place therein. This is to be achieved through the following responsibilities: • To act in accordance with the following guiding principles as set out in the Strategic Vision 2029: to be an exceptional institution, focusing on excellence in Facilities Management; to provide effective stewardship of the estate befitting of the College’s heritage and contemporary outlook; to create an inclusive environment that enables successful endeavour. • To support the Assistant Director of Campus Operations in the development and delivery of tactical planning to meet the objectives of the estate wide Customer Service Strategy and Service Development Strategy, leveraging first-hand knowledge of the estate and clients within their demise to help drive service innovation and costs effectiveness.

• Deliver the service procurement strategy, including negotiating changes and taking the initiative to improve value for money and service levels where required with the supply chain and direct resources.

• Deliver against the Annual Prioritised Programme of Works and Services. Progress to be reviewed monthly as part of a regular programme of 1:1 meetings with the Assistant Director of Campus Operations, to ensure the prioritisation of works on campus via the new model. • Identify works, both remedial and transformational, that will result in the estate becoming a world class teaching and research environment. Raise works with the Project Management Office (Campus Projects; Infrastructure Projects)/Capital Projects Programme Manager and provide supplementary information that informs prioritisation decision making.

• Support the Director of Space Management to deliver the College space efficiency agenda across the campus, including expounding client needs and priorities in order to minimise impact.


• Monitor the interface of Engineering Services and Facilities Management Services to meet the requirements of the College timetable. Assess and communicate client concerns about engineering performance to Engineering Services, as part of a One-Team approach to continuous service improvement. • Responsible for an integrated and collaborative working relationship with the King’s Venues team, ensuring services are aligned and a world class customer experience is achieved in all commercial operations including the summer operation. • Responsible for stakeholder management, including: developing good relationships with key clients; advocating open and active communication; anticipating and prioritising client needs in service design and delivery; escalating and wherever practicable resolving issues which have a detrimental impact on the academic experience.

• Lead the Facilities Working Group to ensure a consistent approach to services, facilities and customer service across all campuses.


• Manage and deliver the operational budgets for the assets and services within their demise, including but not limited to personnel, third party delivered services, and demand-based requirements.

• Responsible for effective contractor, supplier and vendor management to deliver performance in accordance with agreed operating models and budgets.

• Responsible for competitive tendering, working in collaboration with the College Procurement Office.

• In conjunction with the Assistant Director Campus Operations, responsible for championing and delivering campus, minor works and innovation project budgets where assigned to the campus operations team for delivery.

• Deliver value for money and sustainable cost savings - in line with financial forecasts, pre-agreed savings and efficiency targets - through continuous improvement and innovative delivery programmes.

• Monitor and regularly report financial performance for the services and estates assets with their demise to the Assistant Director of Campus Operations.

• Support the delivery of the utility budget, working with the Environmental Manager to deliver year on year energy and carbon reductions across the estate within their demise.

Process & Performance Management

• Ensure the Campus Operations Team complies with the College’s and Estates & Facilities policies and procedures, arranging training as necessary to drive compliance. Review local operating procedures annually and update them in line with changes to College operating standards and practices.

• Monitor service performance and take appropriate action in case of failure or complaints; report performance issues to the Assistant Director of Campus Operations; communicate with stakeholders accordingly.

• Implement effective service metrics, conduct trend analysis to inform business strategy and make data driven decisions. Responsible for the early identification and escalation of adverse trends.

• Responsible for an integrated delivery model, working with Engineering Services, Capital Projects, Campus Projects, Infrastructure, Space Planning and Sustainability Teams to ensure a coordinated approach to works with limited impact on service delivery, the customer experience and the university’s operations. Follow Estates & Facilities protocols to achieve this (i.e. working practices and procedures).

• Implement a programme of governance audits, and the results and rectification of any issues arising as a consequence.

• Submit periodical business/investment cases that support innovation, sustainability, and student experience infrastructure works.

• Responsible for effective stakeholder management, ensuring that services and projects constraints and requirements are clearly communicated to clients.

• Actively support and promote the development and implementation of the Directorate/College wide Helpdesk for Engineering and Facilities Services.

Change Management

• Responsible for the delivery of effective change programmes as required by the strategy and plans of the wider Directorate, including appropriate planning, risk assessment and stakeholder engagement.

• Identify and develop service improvements that meet the evolving needs of the student and academic community.

• Responsible for an integrated and collaborative working relationship with the Space Management Team so that moves, adds and changes required by College staff can be coordinated to minimise impact on staff and students. This includes both space utilisation and the development of high quality working environments and facilities.

Contract Management

• Support the Assistant Director of Campus Operations in the development and delivery of the specification and procurement of services and works.

• Responsible for the financial management of contracted services within their demise, ensuring services are delivered efficiently and commercial risks are identified and managed.

• Responsible for the operational delivery of contracted services within their demise via an integrated and collaborative one-team approach. Contracted services include: landscaping; security; cleaning; pest control; waste removal – multi-stream; courier services.

• Responsible for monitoring and managing the contractual periodic performance of service providers to ensure performance data is being assessed and appropriate actions are undertaken to drive service standards.

• Responsible for educating end users about the delivery of contracted services in order to manage expectations, e.g. what they should get and what to do if they do not; how contract changes may affect services.

People & leadership

• Responsible for the pastoral and performance management of the Campus Operations Team, ensuring that staff receive adequate training, support and direction to be competent in their roles and operate with the highest standards of professionalism and customer service.

• Responsible for building trust, respect and a high level of connectedness with all stakeholders, contractors, partners and team/Directorate members, i.e. a holistic one team approach.

• Manage By Walking Around (MBWA) to ensure a strong leadership presence; open communication and trust within the wider team; to spot-check service delivery; and to increase visibility of Estates & Facilities within the wider College community.

• Ensure that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours.


• Provide motivational leadership in order to drive performance and reduce staff churn through: coaching (e.g. guiding team members through all interactions); the provision of specialist guidance and feedback; ensuring the Directorates mentoring structure is in place; constantly up-skilling and developing staff; carrying out regular 1-2-1 meetings with direct reports to support their performance and development.

• Regularly host Town Hall meetings to ensure the team is briefed on the successes, keys objectives and upcoming changes/events/projects which will affect the team.

• Ensure the performance appraisals of all staff are completed annually, and relevant training and development is delivered to achieve the highest standards of personal contribution.

• Seek out and share best practice with the wider team to ensure world class service delivery. Encourage knowledge sharing via: Forums; SharePoint; Team Meetings; Facilities Working Group.

• Manage local employee engagement and act as an interface with Unions and designated employee representatives.

• Act as a role model for professional behaviour and best practice.


• Responsible for building an integrated and collaborative working relationship with the Estates & Facilities Sustainability Team to meet energy / carbon / waste reduction targets, and to operate in accordance with College environmental policy. • Responsible for sustainable and environmentally conscious service delivery, prioritising the College’s sustainability agenda e.g. through ethical sourcing; the development and implementation of local sustainability policies and procedures.

• Where reasonably practicable, responsible for ensuring all service partners trade, behave and act sustainably by: sourcing ethically; re-cycling all waste; having an environmental policy; using environmentally friendly products.

• Responsible for minimising the carbon footprint of the campus operation.


• Undertake such other duties appropriate to the level and character of work as may reasonably be required within the Directorate.

• To support and deputise for the Assistant Director of Campus Operations in their absence or where demands dictate.

• To be part of the Facilities Management out-of-hours team, ensuring the successful delivery of all Facilities Management Services within the full operational coverage (i.e. 7 days, 365 days a year).

• To support the College’s extended teaching and commercial activities by working flexible shifts and when required weekends.


Criteria Essential Desirable How identified / Assessed *For ‘How identified and assessed’ use: AP - application, AS - assessment, I - interview, P - presentation, R - references Education / qualification and training Educated to graduate level X AP Member of an appropriate professional body holding a relevant post graduate qualification X AP NEBOSH/IOSH qualification X AP PRINCE2 or other Project management qualification X AP Knowledge / skills Extensive experience in delivering project management services X AP, I Experience of compliance/H&S Regs pertaining to building management and project delivery X AP, I Experience of change management X AP, I Experience of budget control/management X AP, I Experience of procurement processes and contractor management X AP, I Financial and commercial acumen X AP, I Logical, systematic problem solver X AP, I Ability to effectively disseminate/communicate information to a variety of audiences and levels X AP, I Experience Previous experience in managing multi – disciplinary teams X AP, I Previous experience of project management X AP, I Previous experience of working in a multi-site environment X AP, I Previous experience of contract management and Service Level Agreements X AP, I Personal characteristics/other requirements Outstanding communication skills X AP, I A flexible attitude and a team player X I, R Target/deadline focused X AP, I Self-motivated, with the ability to work without supervision. X AP, I Motivated to achieve excellence X AP, I Role specific requirements To be knowledgeable X AP, I To be inclusive X AP, I To be naturally friendly X AP, I To continue to grow our service delivery X AP, I To deliver quality service standards X AP, I

Further Information and How to Apply For a confidential conversation please contact our advisors Michael Hewlett and Rob Cullum of The Management Recruitment Group on;

E: T: 020 8892 0115.

E: T: 020 8892 0115.

Applications should consist of a comprehensive CV (of not more than 4 pages) and a relevant projects list (not more than 2 pages, to include project type, value and contract type). Applications should be sent to: E: E:

52-54 Gracechurch Street, London, EC3V 0EH.

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