Estate Director The Mailbox
Contents Welcome
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About JLL
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About Brockton Capital
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About The Mailbox
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Job description
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Programme Timeline & Application Process
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Dear Applicant, Thank you for taking the opportunity to consider applying for the appointment of Estate Director for The Mailbox. The Mailbox, located in Birmingham City Centre a few minutes’ walk from New Street Station, is the UK’s largest mixed-use asset outside London. The Estate occupies approximately a 4.8 acre site in the City Centre, providing just under 700,000sq ft of office space, restaurants/bars, cinema, retail and car parking, in addition to hotels and residential. This is a rare opportunity to work hand in glove with Brockton Capital to manage this highly prestigious and iconic Estate whilst sitting within the hugely successful JLL business.
specialising in real estate services and investment management. They have more than 70,000 people in more than 1,000 locations in 80 countries serving the local,
regional and global real estate needs of their clients. JLL is an acknowledged industry specialist in Property and Asset Management for property investors. They are dedicated to adding value to their clients’ assets, reducing operational risk and maximising value for money through the delivery of high quality landlord services to occupational tenants. With over 600 experienced, office-based staff and 650 site-based personnel operating across its extensive UK regional service platform, JLL provide a consistent, market-leading service across all sectors and geographies, managing commercial and retail assets for leading UK and international fund managers, property companies, the government, banks, receivers and financial institutions. JLL’s service is co-ordinated and delivered by bespoke service delivery teams located across their regional network of offices and their headquarters in Central London.
Brockton Capital LLP was formed in 2005 by Jason Blank and David Marks with a clear philosophy to invest in direct property, asset-backed operating businesses, and property-related capital markets securities within the UK.
The Brockton funds invest across all real estate sectors, typically into significant properties that have a large degree of asset management initiatives to undertake at either the capital structure, building structure, planning or occupier level. Brockton’s asset management approach is focused on fundamentals including a flexible approach to leasing, an enhancement of environmental performance and facilities management, increasing net lettable/saleable space, planning upside and change of use. Brockton aim to increase both the top-line revenue growth and bottom-line NOI growth of the buildings (and operating businesses) that the Brockton funds own. Funds advised by Brockton Capital LLP have raised equity totalling c.£1.50bn. In 2015, Brockton Capital Fund III LP raised c.£860m of equity from a wide range of pension funds, insurance companies, endowments and private family offices around the globe. Brockton Capital raised two previous funds: a £135m fund in 2006 and a £500m fund in 2010.
History The Mailbox building itself was originally the Royal Mail’s main sorting office for Birmingham which was completed in the 1970’s. The sorting office was redeveloped as The Mailbox in the late 1990’s. It is thanks to its original use as a sorting office that The Mailbox benefits from such enormous scale and volume. The Mailbox today is home to high quality office occupiers including the BBC, Advanced and Associated Architects, 24 restaurants/cafes/bars including two Michelin- starred chefs; a boutique Everyman Cinema; a beautifully designed retail space catering to luxury and aspirational fashion and lifestyle brands from Harvey Nichols to Paul Smith, Hugo Boss and Heals; Birmingham’s leading 24/7 car park; two hotels; and 144 apartments.
Estate Director - Role Description Role Summary
Lead a high quality team of people, together ensuring The Mailbox is a highly desirable, safe and forward-thinking environment for occupiers to run their business; retailers and restaurants to successfully trade and showcase their brands; and customers to shop, visit, relax, work, and stay. The Mailbox is a high end Mixed use Scheme comprising of Retail, Leisure, Office, Residential and Hotels. Jones Lang LaSalle is responsible to its client for the general administration, operations and management of the Estate. As such it is concerned with providing high quality customer service and the maintenance/management of common areas, the services and facilities and ensuring that tenants fulfil their covenants and obligations as laid down in their individual lease and the Estate Regulations. In addition the Managing Agent is responsible for administering rent, service charge and Insurance accounts at the Estate. The Managing Agent will also oversee and manage on site employees. A Portfolio Manager is appointed to represent the Managing Agent and is responsible for all of the above. The intention is that the Estate Director is a collegiate role working with all staff on site and the Portfolio Manager, and Clients / Owners who will operate as a united team in order to operate the Estate as an effective trading proposition and a profitable business aimed at maximising Client investment income and value while providing a high quality customer experience. Key Responsibilities and Deliverables - Continual improvement and quality - In conjunction with JLL property Manager provide an interface with Client on delivery of services and working relationships, and to provide (on request) general guidance to client - Administrative accounting and accurate financial reporting detail - Health & Safety
- Relationships with local authorities and key stakeholders - Strategic input into any building projects for the Estate - Management of on-site Estate Staff - Preparation of monthly operational reports
- Liaison on all security matter including NICC, Natsco/CTU and the Police - Liaison with other local stakeholders and schemes in the city centre Estate Director Responsibilities Principal: To drive the trading performance of the Estate.
Account Reporting: To provide accurate and timely compilation of accounting, turnover and footfall data for the presentation of reports and documentation for the landlord and respective parties. Reporting: To prepare operational reports for the monthly report in the required format. Customer Relations: To support and supervise the Head of Marketing, Retail and Tenant Engagement and the team in responding to all customer complaints in a timely and efficient manner. To ensure that all situations are given the necessary degree of attention and immediacy to ensure positive retrieval of rectification of the problem or incident. Contractors and Suppliers: To ensure the appropriate management and control of all contract staff, to include all approvals of hours of working, staffing levels and rotas. Monitor performance
through agreed KPI’s and SLA’s. To assist the relevant teams to ensure all contracts with suppliers are negotiated in an effective way. The Estate Director will not enter into any legal agreements with tenants, suppliers or any third part, of any nature. Tenants Relations: Working closely and in a coordinated manner with the Head of Marketing, Retail and Tenant Engagement, to ensure close and professional relations are fostered with all tenants and customers. Provide assistance whenever necessary to the Head of Marketing, Retail and Tenant Engagement and the team to resolve problems and answer queries and achieve high levels of customer satisfaction. Marketing: To assist and supervise the Head of Marketing, Retail and Tenant Engagement and marketing team where required. Insurance: T o ensure the Mailbox is compliant with insurance requirements outlined by the insurer. Additional Income: In conjunction with the Client, Portfolio Manager, the Head of Marketing, Retail and Tenant Engagement or any third party appointed company, to be responsible for pursuing initiatives to generate additional income from conception through to implementation. Procurement, Invoice coding and approval: To supervise the Estate Administrator and have overall responsibility for ensuring that all invoices within service charge authority levels are presented and approved at the Estate, coded to the appropriate expense code and submitted to the Portfolio manager for counter signature prior to payment by the Management Agents accounts department. Training Records: To assist with the review and maintenance of all records of training and development including proposing, preparation and implementation of all appropriate training programmes for all Estate staff. Financial Control: The Estate Director will have constant regard for value for money with all expenditure and constantly strive to achieve cost savings whilst improving quality of services. Look for and consider alternative methods of procurement including renting, leasing, spreading costs, refurbishment and sponsorship etc. Service Charge Budgets: To accurately prepare the annual service charge budget for presentation to the client in line with approved time frames. The service charge will break down all of the total expenditure into an item by item budget and provide comparisons versus previous years. The draft budget will be submitted to the Portfolio Manager and thereafter the Client / Owner for approval. The Estate Director will be responsible for looking for value whilst maintaining the appropriate level of service. To prepare accurate quarterly and annual service charge reconciliations of expenditure within specified time frames for presentation to Portfolio Manger, Client and tenants. Communications: T he Estate Director will lead the Estate team ensuring that all stakeholders are kept appropriately informed of current and future activities and projects taking place in the Estate. The Estate Director will also ensure that the managing agents and Client are informed of any issues that could have a material impact on the Estate, Managing Agents and the Clients.
All communications with the media needs to be in line with the Managing Agent and the Clients’ media policies. To promote/represent the Estate (as appropriate) to external organisations including the local authority and other key stakeholders in conjunction with the Head of Marketing, Retail and Tenant Engagement and marketing team. The Estate Director is to liaise with JLL’s Regional Operations Manager, Procurement and other internal teams as required, providing performance reports as requested. Compliance: To oversee all aspects of Compliance at the Mailbox and oversee all duties in this respect of the Operations Manager. Health & Safety And Environmental: In conjunction with other staff members to operate the Estate in compliance with all health & Safety, Fire Regulations and Environmental legislation and regulations, adhering to procedures laid down and working towards stated targets. To take responsible care for the health & safety of yourself and of other persons who might be affected by your acts or omissions at work. To co-operate with Jones Lang LaSalle in so far as is necessary to enable Jones Lang LaSalle to comply fully and at all times with its legal duties regarding health, safety, environmental and welfare matters. To familiarise him/herself with Jones Lang LaSalle’s health, safety, welfare, fire and environmental arrangements.
Additional Responsibilities: To assist the letting agents and other professionals / representatives appointed or representing the Client / Owner or Managing Agents in the execution of their transactions / tasks. This may include amongst others providing plans, communicating data, co-ordinating the site visits, assessing shop fit-out / alterations proposals, entertaining prospective tenants, providing data including pedestrian footfall and undertaking any other reasonable tasks deemed necessary by the Portfolio Manager or the Clients / Owners from time to time and as required in order to achieve the investment objectives of the Estate. To act as spokesperson for the Estate on local issues in the local media in conjunction with the Head of Marketing, Retail and Tenant Engagement and the marketing team and in line with the Clients media policies. In the event of any works, to liaise with any such Development Management team and provide strategic input. The disclosure of all confidential information to third parties is to be authorised in advance. Key Requirements - Management experience gained within a high profile Shopping Centre and mixed use environment. - BCSC Shopping Centre Management Diploma - Proven experience in Service Charge Management - Experience of working in a busy, demanding and pressured environment with the ability to quickly resolve all centre issues maintaining the credibility of the individual Estate and the Estate brand. - Sound business acumen including awareness of centre retailers and commercialisation. - Relevant safety training, and a working knowledge of health and safety legislation with practical experience in the implementation of procedures. - Strong people management skills in recruitment, training and performance management. - Excellent communication skills that are effective at all levels and presentation skills appropriate for a wide range of situations. - Proven leadership skills, with the ability to achieve results through others. - Proven experience on all security matters. - Ability to work closely with other senior colleagues within which key roles are shared and with the ultimate Client.
The Management Recruitment Group are exclusively mandated in partnership with JLL. All internal and external applications will be forwarded to MRG and included in the selection process. To apply or for a confidential discussion regarding this opportunity please contact Piers Edgar or Stephanie Howe of The Management Recruitment Group on Piers Edgar 07792 222 621 piers.edgar@mrgpeople.co.uk or Stephanie Howe 07932 717 431 stephanie.howe@mrgpeople.co.uk
68 King William Street, London, EC4N 7DZ 0207 959 2368 www.mrgpeople.co.uk
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