CAPITAL PROJECTS RECRUITMENT CANDIDATE INFORMATION PACK Technical Support Co-ordinator Candidate Information Pack
About Us We’re Student Roost. An owner and operator of purpose-built student accommodation across the UK.
We’re not quite the new kids on the block, having already created a portfolio of over 10,000 beds and ambition to double that in the near future; but we’re at the very beginning of building our brand, our culture and our DNA. That makes it an exciting time to join us. We can’t tell you too much about ‘who we are’, because we’re building the very team that will help us do that. What we can tell you, is that already we’re made up of really good people and we’re a business who will endeavour always to do the right thing, in the right way – truly putting students’ experience, welfare and safety at the top of our agenda. We’ve all heard ‘if you build it…they will come’; we believe if you build it right, they will stay: that goes for both our customers and our people. We want to be a stable, welcoming and safe backdrop to our customer’s entire time at University, giving them one less thing to worry about. And for our people, we all spend more time at work than we do with our loved ones, we think it’s only right that you do that in an organisation, environment and a team that you love being a part of.
While most of the buildings we have acquired were operated “competently” by third-party providers there was scope to improve the management. We saw the opportunity to offer a more inspirational customer-led and focused approach to deliver fantastic student welfare and experience in a safe, secure environment and make it a genuine home away from home. An example is our Hollis Croft development in Sheffield where we provide students with theatres, a cinema room, study rooms, relaxation areas and recreation areas. We’re big on retention, both of our customers and our people. We offer brilliantly located properties in major University towns and cities, well-priced and equipped with all the amenities and services our customers need to thrive whilst at University. We’re big on our people too; providing welcoming work environments, interesting roles and a raft of opportunities. We’re putting major efforts into building a brand and an organisation that people want to work for and we’re excited about sharing some of our great work in the coming months.
Nathan Goddard Chief Executive
Our Locations:
Liverpool Nottingham Newcastle Aberdeen Southampton
Wrexham Sheffield
Birmingham
York
Glasgow
Edinburgh Bournemouth
Bath
Swansea Leicester
Chester Belfast
Durham
*Image for illustrative purposes only
WHAT WE OFFER
• Flexible tenancy lengths • Each site facilities have been tailored to the environment • Our rooms range from ensuite to studio and apartments • Excellent Customer Service • A home from home
Culture, Values & Behaviours You won’t find our values plastered across our walls, or our Team Members reciting them like a morning call; you won’t find a 100-page booklet detailing how we expect our Team Members to behave and you most certainly won’t find carbon-copy Team Members. Culture is how we work together to deliver a service to our customers, a meaningful career for our people and returns for our investors. It’s every single conversation we have internally and with our customers, parents, universities; it’s every piece of work we deliver, every person we hire, every supplier we pay, every room we sell, every new property we develop. Our values are delivered and not just displayed - It’s one thing to put our values on show; we’d rather put our people on show – that’s how we best demonstrate the values and behaviours here.
High Support – High Challenge
Reward what’s right
Freedom in a Framework
Lift
People over Policy
Base Camp
MORE ON VALUES
Let’s start with what they’re not…
They’re not a vinyl or fancy artwork on the wall. They’re not a banner on a website, nor a stick to beat Team Members with. They’re not delivered for you or handed over and they’re never an excuse.
Our values are the things we value here. The things that are important to us and the things we pursue and protect.
Authenticity
Decency
Integrity
Humility
Curiosity
Perceptive
Communication
Courage
Influence
Job Description Post Title: Technical Support Co-ordinator
Mode:
Full time
ESTATES All Estates staff are required to conform with the Student Roost policies and procedures, behave in a professional manner, and support the core values of the service to ensure: • Customer satisfaction • High quality design standards and buildings operations • High quality facilities maintenance and services • Safety and security of students, staff and property • Environmental protection and sustainability • SMART systems both for Estates and the wider portfolio The post will support Estates in the key areas of: • Daily operations of the Estate • Continuous improvement in performance • Effective customer relations within Estates, our Customers, Universities and externally as directed. JOB DESCRIPTION Purpose To Champion and develop the Estates approach to modern building information archive resource and the effective wider use as a valuable asset in differing formats. To take the lead for and drive the collective use of the archiving & associated control of drawings & documents held electronically and within the Estates central building information archive. Responsible for producing and maintaining building and Estates information, for example drawings for all buildings throughout the Groups Estate on AutoCad in both layout and schematic form along with space management control. MAIN DUTIES AND RESPONSIBILITIES 1. Manage and maintain strategic coordination of the central Estates building information archive and procedures. 2. Lead with the development of archiving and associated document control process including the Estates Contract Standards procedure. This supports the Estates Record Information Strategy. 3. Liaise with Head of Technical Services and Property to ensure the received building ‘as fitted’ drawings from Estates projects are received in a timely manner. This should also be reflected for smaller works carried out by their team(s) and with maintenance contractors are ensuring they are fit for purpose. 4. Developing the management of and lead in carrying out quality audits checking the accuracy and completeness of drawings issued by the relevant stake holders.
5. Liaise with the above to ensure the received & Inspected building H&S & Operation and Maintenance manuals from Estates project & maintenance teams & contractors are fit for purpose. 6. Lead on the update of all Estates central master CAD Drawings of buildings when receiving new project information. 7. Design, Develop & Maintain the CAD Space Drawings. Manage the Data from the drawings to ensure estates management statistics raw data is suitable for audits. Liaise with the Estates property Managers and prioritise the gathering of accurate central information targeted to the annual Summer project requirements. 8. Check the accuracy and completeness of information issued by the relevant stakeholders. Use the information received to update all Estates central master information of buildings. 9. Resolve any areas of non-compliance relating to building, mechanical, electrical services and BMS resulting from information checks with the relevant team and ensure closure of any non-compliance issue. 10. Maintain and update as necessary the CAD procedures document and have input into the Estates Good Practice Design Guide & Estates Contract Standards Toolkit. 11. Supervise and undertake as required the survey of buildings by external parties to produce drawings of layouts, schematics and O&M manual information of buildings & its services. 12. Lead on / carry out surveys undertaken for resolution of any inconsistent pre archived data and update the relevant documents. 13. Develop and maintain additional support schematic drawings as necessary to aid understanding of the systems by maintenance staff. These will be used for training aid memoirs, hand books and possible future use by the teams PDAs. 14. Work with in-house staff when required to produce tender support information and drawings. 15. Assist in the development and audit improvement of Building Log Books. Ensure they are produced and continually maintained for existing, new, maintenance and refurbishment works, in liaison with appropriate Estates specialists. Identify improvements to Senior Technicians for them to include. AND such other duties as are within the scope and spirit of the job purpose, the title of the post and its grading. Supervision Received The post holder reports directly to the Head of Building Services Supervision Given Direct & Indirect Reports for support activities as required Contractors and Consultants as & when required
Person Specification
ATTRIBUTES
ESSENTIAL
ADVANTAGEOUS
HNC in relevant subject or equivalent experience.
Building services CPD certificates.
Education/ Qualifications
CAD qualification.
Certificate in AutoCAD.
Policy and guidance development.
Broad up to date knowledge of building services legislation.
Experience (Paid and Unpaid)
Structured approach to drawing management through Windows and AutoCAD software.
Experience of the use of computer aided facilities management software. Experience of carrying out and completion of building survey audits.
Highly organised including attention to detail, deadlines, and accuracy.
A structured approach to Archiving understanding overall philosophy of good practice.
Use of QA standards and specifically drawing issue control methods.
Ability to lead on all aspects of drawing document management.
Broad understanding of building logbooks and revision control
Job-related skills/ Aptitudes
Broad understanding of Mechanical and Electrical Building Services .
Ability to work on your own initiative.
Ability to interpret consultants, engineers, maintenance and safety officers requests. Detailed knowledge of CAD Standards with extensive use of symbols libraries.
ATTRIBUTES
ESSENTIAL
ADVANTAGEOUS
Excellent communication & team working skills.
Technical and inquisitive mind with an attention to detail.
Interpersonal Skills
Approachable and influential.
Able to balance a variety of stakeholder needs.
Ensure confidentiality of sensitive commercial data.
Be self-motivated, driven and persistent to ensure quality standards are maintained.
Other Requirements
To arrange a confidential conversation to discuss the opportunity in more depth, please contact Hayley Mintern and Robbie Hodder of The Management Recruitment Group on 020 8892 0115.
The salary on offer for this role is Circa. £30,000 plus; • 5+5% pension
• Eligible to join PMI scheme (once in place) • 25 + 8 days annual leave, plus birthday off Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages). Applications should be sent to hayley.mintern@mrgpeople.co.uk and
robbie.hodder@mrgpeople.co.uk. The closing date for applications is Sunday 22nd July 2018.
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