HEAD OF BUILDING OPERATIONS
CANDIDATE INFORMATION PACK
HEAD OF BUILDING OPERATIONS
Page 4
Executive Summary
Page 6
About Imperial College London
Page 8
Job Description
Page 10
Person Specification
Page 12
Further Information
Page 13
Application Process
Contents
HEAD OF BUILDING OPERATIONS
EXECUTIVE SUMMARY Imperial College London is a world top ten university with an international reputation for excellence in teaching and research. Consistently rated amongst the world’s best universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. Located in the heart of London, Imperial is a multidisciplinary space for education, research, translation and commercialisation, harnessing science and innovation to tackle global challenges.
Our multi-site portfolio includes our main estate in the historic South Kensington area and ranges from extensive NHS properties in West London through to a rural campus in Ascot and new facilities at Imperial College ThinkSpace in White City (where businesses, entrepreneurs and world-class researchers can share ideas and turn scientific and technological discoveries into new products and services). We are seeking to make the appointment of a Head of Building Operations to join our growing professional services team responsible for providing good quality, sustainable environ- ments where learning thrives. The post holder will be accountable for the management of all matters relating to building operations across the Imperial College estate delivered through a blended framework of in-house and outsourced providers. The team acts as the intelligent client and facilitator between the internal stakeholders and service partners. This is an exciting opportunity for a facilities management professional to preside over one of the most diverse and complex estates in London. Information about our wider strategy can be viewed at https://www.imperial.ac.uk/strategy/
Executive Summary
HEAD OF BUILDING OPERATIONS
About Imperial College London Our mission is to achieve enduring excellence in research and education in science, engineering, medicine and business for the benefit of society. Our strategy is built on underpinning foundations that make Imperial a great academic institution with talented and inspirational people who make up our university community. We are one of the highest ranked universities in the UK with worldwide recognition.
In 2014 the College celebrated its best ever performance in a research assessment. The Research Excellence Framework (REF) 2014 found that 91% of Imperial research was judged as “world-leading” or “internationally excellent” (4* and 3*) - the highest proportion of any major university. The College was also shown to have the UK’s greatest concentration of high-impact research.
About Us
HEAD OF BUILDING OPERATIONS
Imperial demonstrated improvement in every REF research area. Nine of the College’s 14 research areas were ranked in the top three in the UK overall, with two taking the top spot: Public Health, Health Services & Primary Care, and Civil & Construction Engineering. Our extensive campus network can be viewed at https://www.imperial.ac.uk/media/imperial-col- lege/visit/public/londoncampuslocations.pdf which includes White City, which is a platform for innovation and entrepreneurship at the heart of a vibrant area to live, work and play.
We are driving this evolution with a £2 billion investment in a new 23-acre integrated collaborative campus. South Kensington is our main campus and it is here that most undergraduate and postgraduate activity takes place. It’s a compact site in the heart of ‘Albertopolis’ and is home to a huge range of architectural styles from the Edwardian Royal School of Mines building to the ultra-modern Norman Foster-designed Business School. There’s plenty of green space too, including a beautiful landscaped square, with our famous Queen’s Tower at one end.
About Us
HEAD OF BUILDING OPERATIONS
JOB DESCRIPTION
Post Division Grade
Head of Building Operations Estates Operations (Support Services) Professional Services, Level 6 Director of Estates Operations
Responsible to
Function of Post Accountable for management of all matters relating to building operations across the Imperial College estate, ensuring a quality, value for money service is delivered within the strategic policies and procedures set down by the College. Responsible for the Customer Services Help Desk and addressing issues arising there from. Responsible for C. 25 staff, including 11 Direct reports with financial and budget responsibility for Building Opera- tions circa £1.2m, NHS Trust services circa £5.5m and Capital / Small FM Projects circa £2.5m. Main Duties and Responsibilities Develop and Manage: • The delivery of all Estates Facilities Projects and Minor Works commitments. • The Building and Operation management teams, including their workload and performance. • Contribute to Energy Reduction strategy in association with Head of Energy and Environment Management and provide a proactive role promoting and reducing carbon consumption across the College Estate. • Estates Facility strategy and policy for Burlington Danes complex at the Hammersmith Campus, “Thinkspace” operations at White City and for Thrombosis Research Institute. • Agree and implement recovery of costs associated with provision of services provided. • The Estates service provision and support delivered by NHS Trusts; agree service levels and negotiate costs and associated space management and lease requirements. • Disabilities and Equalities policy for Estates Operations, and act as Disabilities and Equalities Liaison Officer. • Service Level Agreements with academic community and other parties who receive Estates Facilities services. • A Risk Register for the College Estate; maintaining records and addressing issues identified. • A Hazards Register for the College Estate; maintaining records and addressing issues identified. Ensure that: • As a senior member of the Estates Operations team, contribute to the development of the estates organisation and its objectives and when required deputise for the Director of Estates Operations at relevant Committees and with external bodies. • Condition Surveys of College buildings, its estate and equipment are complete and maintained. • Ensure that the HEFCE Estates Management Record is completed and accurately reflects the con- dition of the College estate. • The College buildings are accessed; improvements recommended and implemented for the Equalities Act (2010) compliance. • The space utilisation of the NHS Trust space is in line with the Faculty objectives and has formal- ised ownership of the space. • Escalation procedures for “out of hours” events and emergencies are in place and updated as necessary. • Systems and processes are updated are reviewed regularly and opportunities for improvements
Job Description
HEAD OF BUILDING OPERATIONS
identified and implemented.
Promote: • Liaison and interface between the Estates Facilities team the Faculties and other College departments. • Health & Safety good practice across the Building Operations group and Facilities & Property Management activities. • Personal development of self and team members. Review: • Building Operations budget of circa £1.2m with the Director of Estates Operations. Review significant trends and recommend actions to address budgetary issues. • NHS Trust budget of circa £5.5m with the Director of Estates Operations. Review significant trends and recommend actions to address budgetary issues. • Capital / Small FM Projects budget of circa £2.5m with the Director of Estates Operations. Review significant trends and recommend actions to address budgetary issues. Generally • To advise and comply with all College policies and regulations, for example Health and Safety, Data Protection, etc. • To undertake specific safety responsibilities relevant to individual roles as set out on the College website Health and Safety Structure and Responsibilities page. • Any other tasks as specified by the Director of Estates Operations. • This Job Description cannot be exhaustive as the post holder may be required to under take other duties, which are broadly in line with the above key responsibilities. • Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal opportunities in Employment Policy, Promoting Race Equality Policy and all other relevant guidance / practices frameworks.
Job Description
HEAD OF BUILDING OPERATIONS
PERSON SPECIFICATION
Post
Head of Building Operations
Professional Qualifications
A recognised professional qualification in a field relevant to the duties of the post. Experience of the policy formulation and management of a portfolio of Building Operations services at a similar management level. Preparation and control of budgets. Preparation and presentation of reports to senior management personnel. Track record of negotiating and working with professional consultants and external contractors. Strategic planning within a large estate environment. Track record of delivery of quality and VFM in Building Operation management.
Experience Required
Knowledge / Skills / Ability
Knowledge of: Relevant legislation and codes of practice; Building Regulations Part L and its application; Procurement procedures. Skills in: I.T.; Management of staff and external contractors; Budget management and control. Ability to: Manage time, prioritise and work to tight deadlines; Solve problems innovatively; Work within a large, complex organisation.
Interpersonal Skills
Strong oral and written communication skills. Motivator, organiser and team player. Champion of energy best practice. Enthusiastic and diplomatic.
Please note that job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities. Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to follow the 7 Imperial Expectations detailed below:
1) Champion a positive approach to change and opportunity 2) Encourage inclusive participation and eliminate discrimination 3) Communicate regularly and effectively within and across teams 4) Consider the thoughts and expectations of others 5) Deliver positive outcomes
6) Develop and grow skills and expertise 7) Work in a planned and managed way
Person Specification
HEAD OF BUILDING OPERATIONS
FURTHER INFORMATION
Why work for us?
Imperial College London is one of the world’s leading universities, based in a diverse and exciting capital city. Working at the College means that you join generations of Imperial staff who have contributed to solving problems on a global scale.
Furthermore, it offers you a competitive salary and a package of attractive terms and conditions of service, along with many optional benefits, which we hope you will take advantage of.
In our 2017 staff survey, 87% of our staff were proud to work for the College.
In addition to 31 days annual leave (25 days annual leave and 6 College closure days in addition to public holidays) and generous pension scheme, Imperial offers a diverse range of employee benefits, including: • Discounted Bupa private medical insurance • Imperial Perks – a range of exclusive discounts on goods and services • Childcare vouchers • Access to the Imperial’s diverse range of sports facilities • Interest-free season ticket loan • Interest-free cycle loan and bike pool scheme
Further information about the USS pension scheme and the benefits it provides can be found at www.uss.co.uk
The College is committed to developing you by offering a wide range of programmes and support to suit your individual career aspirations.
Salary level
Anticipated starting salary level for this appointment will be circa. £75,000 per annum plus package.
Further Information
HEAD OF BUILDING OPERATIONS
APPLICATION PROCESS
For a confidential conversation please contact our advisor Michael Hewlett (E: michael.hewlett@mrgpeople.co.uk) of The Management Recruitment Group on 020 8892 0115.
Applications should consist of a CV and covering letter and should be sent to michael.hewlett@mrgpeople.co.uk
Regal House, 70 London Road, Twickenham, TW1 3QS | 020 8892 0115 | mrgpeople.co.uk
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