DELTA DIRECTIONAL
October 2018, Volume 1, Issue 3
IN THIS ISSUE
Leadership Message
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Atta-Boys
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Birthdays & Anniversaries
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Safety
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Health & Wellness
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Reno Gets CPR Certified!
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From the Kitchen of
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SPECIAL CONTRIBUTORS
Health and Wellness, Sandi Gamblin Safety, Dennis Orgill & Quentin Johnson
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COMMENTS, OR SUGGESTIONS FOR FUTURE ISSUES?
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A MESSAGE FROM JERRY
Leaders,
This month we will be looking closely at the Delta Core Value – “We Take Care of Our Customers.”
Before diving into this core value, and what it means to Delta, I want first to identify “Our Customers”. I believe, “Our Customers” are:
1. Individuals or Organizations with whom we are contracted to provide goods and services 2. Individuals within our Organization with whom we provide information, support, and leadership. For Example: A Designer is expected to provide quality documents to the Field Technician for installation. The Field Technician is then responsible for submitting that paperwork to an Administrator. The Branch Leader strives to meet the needs of those they lead. 3. Individuals, Groups, or Organizations with whom we encounter while representing Delta Fire Systems. For Example: Driving in a company vehicle we encounter other drivers and pedestrians; Working on a jobsite we encounter other subcontractors and vendors; Eating out with our family while wearing Delta Fire apparel, we encounter other people “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money elsewhere.” – Sam Walton
Honestly, I think this value is the simplest to understand, yet the one we seem to struggle with the most.
At Delta Fire Systems, “Taking Care of Our Customers” means delivering on our promises with care, commitment, dedication, and dependability.
• Finding out “what matters most” to our customers and delivering it. • Doing what we say we will do o How we say we will do it o When we say we will do it o For the price agreed upon • Throwing in a little extra to show our appreciation • Doing what’s right even if it hurts • Our focus can often be inward instead of outward o “I don’t feel like it” o “I don’t have time” o “It’s someone else’s job” o “Why should I?” o “They don’t get me what I need!” o “They don’t appreciate it” • We do not take the time to understand what our customer needs • We forget that we are driving a company vehicle • We forget that we are wearing company gear
That seems easy enough, right? So why is it seemingly a struggle for us? I believe we struggle with this value for many reasons:
How do we measure success when it comes to living this value, “We Take Care of our Customers” ? Success is measured when our customer walks away thinking, “Wow, I love doing business with Delta Fire Systems. I want to maintain a lasting relationship, and I want to tell others about the experience”. So, the next time you are interacting with a customer, take a minute to ask yourself, “Am I doing all that I can to serve this customer best? How can I serve them better?”
Jerry
DELTA VALUES: WE TAKE CARE OF OUR CUSTOMERS
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We do what we say “I want to thank you and your crew for another awesome job at AMWTP! We had a lot to accomplish this year with the annual and 5-year inspections on 15 systems in WMF-676 and we got through it with flying colors. As you know this build is very complex with lots of obstacles. Tyler Miller and Jamie Conley came through prompt and professional. They both worked very hard on this huge inspection cycle” We go the extra mile “ I was on the phone with our customer Lisa Groen for the Irvin Cabin . I know this job has been a headache for us, but it turns out we made it simple and easy for her. She extends her appreciations and compliments; we’ve been responsive, provided knowledge, and education, and have been pleasant to work with. These homeowners are not just building a cabin at the moment, but also renovating their basement in the Salt Lake City Home. Out of all the contractors they are currently working with, she is grateful for us for making life a little bit easier for them” We make it personal “Nice job team! This is a small contribution to our battle for residential fire sprinkler systems . The more home owners that have this experience, the more home owners there will be to give us the opportunity to save what they value most. I am grateful to all of you for your hard work and good attitudes” We are reliable “I felt impressed today to let you know how grateful we are in St George for Robyn Hershgold’s assistance to our branch. When it comes to HR matters many of us have reached out to her for changes, clarifications, and Staffright topics. She greets those with friendliness, confidence, and solid solutions. She’s informative, and confident, in her position and it is appreciated” We are a solutions provider “ Thank you again for helping the Wasatch Electric crews and HFC WX trouble shoot / brain storm the auto on function of the Fire Water Pumps today, it was good to progress to this point prior to the flow testing. Delta Fire is an integral part of our Fixed Fire Protection Program here at Holly Frontier and your efforts do not go unnoticed. I truly believe you have the best team around, it’s been a pleasure working with your group. I look forward to testing the deluge systems tomorrow” “ Vince , as usual I can’t thank you enough. What a great finale to our camp. I hope you’re up for next year. Likely August 3 rd . Call me Monday if there is a problem picking up the trailer. Thanks again”
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▪ We treat all with dignity and respect
“I wanted to send a quick note to let you know how helpful both Nichole and Travis have been in the weeks leading up to and since the 7/1 Go Live. They have been extremely supportive of AFPG and Security when questions come up in the accounting world. They are both experts in AX, but more than that they are gracious and generous in their willingness to assist when necessary. I know I can speak for both companies when I say their help has made a huge difference”
“As always, it’s been a pleasure working with your team”
Birthdays and Anniversaries
BIRTHDAYS • 10/13: Tyler Argyle • 10/15: Brent Barker • 10/15: Mike Meier • 10/17: Aubrey Brower • 10/19: Josie Virgil • 10/20: Ethan Hayes • 10/21: Erik Garcia • 10/21: Jerry Allen • 10/22: Ryan Hope • 10/23: Ben Lindsey • 10/24: Bret Peterson • 10/29: Randy Wynhoff • 10/29: Ron Honea • 11/2: Kyle Aders • 11/6: Jimmie Dee Carter • 11/9: Cory Jamison • 11/10: Kelly Christensen • 11/17: Blake Permann
ANNIVERSARIES • Jeff McCann- 10/23/15, 3 Years • Nate Sowle- 10/23/13, 5 Years • Danny Pellegrino- 10/26/15, 3 Years • Adolfo Diaz- 10/31/16, 2 Years • Craig Balderston- 10/31/16, 2 Years • Vince Newberg- 11/2/09, 9 Years • Darrin Tuxon- 11/10/08, 10 Years • Nate Muzzi- 11/14/16, 2 Years • Randy Wynhof- 11/14/00, 18 Years • Aaron Glaser- 11/19/01, 17 Years • Jessi Brothersen- 11/20/15, 3 Years • Christian Bernfeld- 11/24/14, 4 Years • Anthony Von Dover- 11/27/17, 2 Years • Wes McClain- 11/27/17, 1 Years
Safety Highlight
It’s Up to You
Last month we lost a brother.
An employee at a sister company lost his life to a workplace incident. It was not a huge, dramatic incident but the result was a 19-year-old man lost his life . I hope we all have taken a few minutes and really given this some thought. His family has lost a son, and a brother. Everything from this time forward that life has to offer has been taken from him. It makes us realize just how fragile life is . So what can we do going forward? We can intentionally work safe so this does not happen to anyone else. Any injury is too much. We as human beings have a built-in thought process that tells us bad things happen to other people, not us. We accept risk when it is inconvenient to do what is right, we accept risk if we are in a hurry. It is so important that we do the right thing all the time every day, at work and at home. I fear some of us only do the right thing when we think people are watching . We talk about being committed to zero. Are we really Committed to Zero or is it just something that we say, instead of something that we do? It needs to be our culture; the way we do things. Our Values are, Take Care of each other, Take Care of the Customer, Strive for Excellence, and No Distractions. Are they really our values? Do we believe in them and intentionally live up to them each day? Jerry is writing an article in the newsletter each month about our values. Take to heart what he says. We have great people at Delta, and you are the ones that have to decide; Will you live our values, are you committed to zero? We provide a lot of equipment, we do a lot of training, we have some great opportunities, but at the end of the day it comes down to each employee intentionally working safe and preventing losses. There is nothing that we do that is worth getting hurt over, nothing. Each Supervisor, each foreman, each apprentice should be looking out for each other. Don’t wait for the safety director or someone else to come onto your job site and point out an unsafe condition. You know it is there, do something about it. Everyone is expected to stop work if there is an unsafe condition in the area where they need to work. We have just started the fourth quarter of the year. Let’s make it the best quarter that we have ever had. Sometimes with the holidays and with making plans for the upcoming year we can lose focus on the present. Stay focused. We have good people that do great things each and every day, but, we are not where we need to be. You are the answer; you can make it happen.
Thank You for your hard work and dedication,
Dennis Orgill Corporate Risk and Safety Director
We want to continue sharing both safety wins and stop work situations. If you are involved in a safety win or stop work situation, please send a description of the incident along with a photo to: Ashley Tzioumis, Quentin Johnson & Dennis Orgill
(Ashley.Tzioumis@deltafiresystems.us) (Quentin.Johnson@deltafriesystem.us) (Dennis.Orgill@deltafiresystems.us)
Health & Wellness
By: Sandi Gamblin Delta Fire Systems, Inc Wellness Champion
“Your body holds deep wisdom. Trust in it. Learn from it. Nourish it. Watch your life transform and be healthy.” ~ Bella Bleue Congratulations to everyone at Delta Fire Systems family!! We have officially qualified for the company 5% health insurance premiums discounts for the year 2019!! Thank you!!! For participating in the Wellness Events and Campaigns.
The Start of a Life Changing Journey
To participate go to their website: https://www.omadahealth.com/ To qualify for Omada, employees and/or their adult family members must be enrolled in our APi BCBS of MN medical plan, then take an assessment asking general health questions. Those who are considered pre-diabetic or at risk of developing diabetes will be
allowed to participate. What Omada provides:
Enrollment in Omada is open all year long!
• A program through which the average participant loses 10 pounds! • An interactive website that adapts to individual needs. • A health coach to keep participants on track. • A wireless smart scale to monitor progress. • A small online peer group for real-time support and comradery.
Health and Wellness
October’s Well-Being Webinars Open to everyone!!
Set aside just 30 minutes of your day to check out the below free webinars from your Employee Assistance Program (EAP) and Wells Fargo! Your Employee Services Team shares these webinars every month to help improve and support your mental, physical, and financial well-being. You can find where and how to register at the Live Well community page (here).
Expect the Unexpected October 19th, at 1:00-1:30 PM
Create a Retirement Paycheck October 23rd, 11:00 AM-11:30 AM (Central)
– Critical incidents, such as a robbery or workplace incidents, can come out of nowhere, causing personal mayhem and shocking the lives of those involved. By attending this EAP webinar, you will learn how to appropriately respond and equip yourself with resources and information to help yourself and others through these incidents.
– Stashing away retirement funds is the easy part. It’s what you do with that money after distribution that becomes tricky. Wells Fargo wants to help you best utilize these funds, so join the discussion as they offer advice on how to make your money last through your retirement .
Biometric Screening: – Needs to be received by October 15 th , 2018. This is an INDIVIDUAL action part of the Wellness Program. Each employee who gets this screening completed will get $15.00 per month discount on their health insurance premium for all of 2019! The only thing to do is to have your doctor or health provider fill out the form and fax it to the number on the form. If any of you have just had a blood test done and your doctor has the results, please have them fill out and fax it in! It is very simple to complete and besides saving you money, it can save your life!! ***Please have it completed it as soon as you can*** Please send me an email reporting your completion. I will make sure you get credit and benefit applied. Thank you to all the Delta Wellness Champions: Quentin Johnson: Quentin.Johnson@deltafiresystems.us Delta Salt Lake City, UT Office Jennifer Benedetti: Jennifer.Benedetti@deltafiresystems.us Delta Sparks, NV, Office Rheanna Bristol: Rheanna.Bristol@deltafiresystems.us Delta St. George, UT Office Vince Astle: Vince.Astle@3dfire.us Idaho Falls, ID Office A big
Susan Martin: Susan.Martin@aeisystems.us AEI Systems, Meridian, ID Office Sandra Gamblin: Sandra.gamblin@deltafiresystems.us Delta Boise Office We have completed the APi Wellness Program for 2018! We have as a Company qualified for the 5% Health Insurance Premiums Discount!
Reno Gets CPR Certified!
The Reno office completes first aid, AED, and CPR training during their quarterly safety meeting.
DON’T FORGET: To further pursue our Commitment to Zero and bring safety home, Delta is excited to offer FREE first aid, AED, and CPR training to all employees and their families. Both Dennis Orgill and Quentin Johnson have recently given this training to our Boise, Reno, Saint George and Twin Falls teams. We want to provide you and your families with every opportunity to be safe and prepared for an adverse health situation. As a part of a new initiative, Dennis and Quentin will be offering FREE first aid, AED, and CPR training for Delta employees and their families. Please attempt to get between 10 and 20 attendees and provide at least two-week notice. This is a full one-day training, and they will travel to you! We hope that you all take advantage of this opportunity. The certification cards are good for two years and provided through the National Safety Council. It is a great thing for your entire family and may help them save a life!
FROM THE KITCHEN OF Ashley Tzioumis
SAUSAGE STUFFED MUSHROOMS PREP TIME: 15 MINUTES TOTAL TIME: 1 HOUR 30 MINUTES
INGREDIENTS • olive oil • 16 extra-large mushrooms • 1 LB sweet Italian sausage; removed from casings • 2/3 cup panko breadcrumbs • 2 cloves garlic, minced • 6 scallions, minced
• 5 ounces mascarpone cheese • ½ cup freshly grated Parmesan • 3 TBSP Marsala wine or medium sherry
• 2 ½ TBSP fresh parsley, minced • Salt and black pepper to taste
INSTRUCTIONS • Preheat oven to 325 • Remove and finely chop stems from mushrooms. Set aside. • Place mushroom caps in a shallow bowl and toss with 3 tablespoons of olive oil and the Marsala. Set aside. • Heat remaining two tablespoons of olive oil in a medium skillet over medium heat. • Add the sausage, crumbling it with the back of a wooden spoon. Cook for 10 minutes, stirring frequently, until completely browned. • Add chopped mushroom stems, and cook for three more minutes. • Stir in the scallions and garlic and cook for 3-5 minutes, stirring occasionally. • Add the panko crumbs and stir to combine equally. • Stir in the Mascarpone and continue cooking until melted, and the mixture has become creamy. • Remove from heat, and stir in the Parmesan, parsley, and salt and pepper. Allow to cool slightly. • Generously fill each mushroom with the sausage mixture.
• Arrange in a large baking dish, so that all mushrooms are in a single snug layer. • Bake for approximately 50 minutes, until the stuffing is browned and slightly crispy.
SUBMIT YOUR RECIPES: DO YOU HAVE A CROWD PLEASING, FAMILY FAVORITE RECIPE YOU’D LOVE TO SHARE WITH YOUR DELTA FAMILY? CLICK HERE TO HAVE YOUR SIGNATURE DISH FEATURED IN A FUTURE ISSUE!
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