2026-2027 GOALS:
Execute the 2026 Recruitment Plan to strengthen candidate pipelines and hiring outcomes Reduce Department-wide vacancy rates to below 5%, improving staffing stability and operational readiness Develop a comprehensive four-week pre-academy program, including an outline, syllabus, and study materials to better prepare recruits for success Implement cross-training within the unit, with the Lieutenant and Sergeant cross-training, as well as the Personnel Officer and Training Officer; all unit members will develop assignment-specific training manuals to enhance continuity and succession planning Organize and standardize all PSD-managed records (paper and digital), and evaluate potential software solutions to improve efficiency, accessibility, and long-term data management
COMMUNICATIONS
The Communications Division is comprised of the Communications Unit, which serves as the critical link between the community and the Tustin Police Department. As the primary point of contact, the Unit ensures timely, accurate, and effective responses to calls for service. For many, their first interaction with the Department occurs during moments of stress or crisis. The Communications Unit operates with a “how can we help” mindset, delivering professional, calm, and compassionate service while providing reassurance during difficult situations. The Unit’s core mission is to ensure the safety of both the public and department personnel. This is achieved through effective call-taking, precise questioning, efficient resource coordination, and excellence in radio and telecommunications operations. The Communications Unit remains committed to ongoing training, professional development, and continuous improvement to meet evolving operational demands and maintain the highest standards of service.
TASKS: Receive, prioritize, and dispatch all calls for service to field personnel
Continuously monitor the location, status, and activity of field units to ensure officer safety and operational awareness Access and provide information through CLETS (California Law Enforcement Telecommunications System) and NLETS (National Law Enforcement Telecommunications System) in support of calls for service and officer-initiated activity Provide tactical communications support to field personnel during critical and in-progress incidents Monitor multiple radio channels on a 24/7 basis to support patrol operations and maintain situational awareness Answer and process all incoming emergency (911) and non-emergency calls in a timely and professional manner 2025-2026 ACCOMPLISHMENTS: Trained two dispatchers as Tactical Dispatchers, enhancing operational capability and skill depth within the unit Updated and expanded the training manual to improve clarity, consistency, and effectiveness of instruction Successfully trained and developed two new Communications Training Officers Strengthened and expanded the roles and responsibilities of Communications Leads to support operational efficiency and leadership development Continued to foster an inclusive and supportive work environment for all Communications personnel, with a strong emphasis on mental health and work-life balance Improved vacation time-off scheduling processes to ensure fair, efficient, and transparent allocation for personnel The unit was awarded TPSSA Civilian Unit of the Year for the second consecutive year
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