NIBA Insurance Adviser Magazine October 2025

Magazine for the General Intermediated Insurance Profession

OCTOBER 2025

NIBA CONVENTION SHAPING CHANGE TOGETHER

Features

CONGRATS CALEB RICHARDS & JAMES STILL 2025 BROKER & YOUNG BROKER OF THE YEAR MEET YOUR 2025 NIBA NATIONAL BROKER & YOUNG BROKER FINALISTS

TAKING CONTROL OF THE AI JOURNEY

TEAMWORK IS KEY IN ADVENTURE TOURISM

ARE YOU READY OR ARE YOU REACTING?

WE ARE YOUR VOICE

A winning choice to help set you apart

We understand that you’re looking for quality insurance solutions for your clients. That’s why at Vero, we listen to market feedback to enhance our offering. We’re proud to see those efforts reflected in our NIBA Large General Insurer of the Year 2024 award win. Our recent recognition only emphasises the importance of working closely together to deliver solutions for your clients’ needs. We look forward to partnering with you, so more of your clients can benefit from Vero’s insight-led insurance solutions.

Speak to your clients about Vero Insurance.

Insurance issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance. Photo Credit: 2024 NIBA Convention Gala Dinner.

CONTENTS October 2025

20 THE ADVISORY GENERATION Meet the 2025 Young Broker of the Year finalists turning tech into trust and advice into outcomes

ACN 006 093 849 ABN 94 006 093 849

Insurance Adviser magazine is the bimonthly (once every two months) magazine of the National Insurance Brokers Association (NIBA). Insurance Adviser magazine is published by NIBA Publisher Richard Klipin, CEO, NIBA E: rklipin@niba.com.au W: niba.com.au NIBA Editor Virat Nehru Editorial enquiries E: editor@niba.com.au National Partnerships Manager Wayne Egelton E: wegelton@niba.com.au Design Clutch Digital www.clutchdigital.com.au NIBA gives no warranty and makes no representation that the information contained in this magazine is, and will remain, suitable for any purpose or free from error. To the extent permitted by law, NIBA excludes responsibility and liability in respect of any loss arising in any way (including by way of negligence) from reliance on the information contained in this magazine or otherwise in connection with it. The contents of Insurance Adviser are protected by copyright and NIBA reserves its rights in this regard.

32 THE FUTURE READY BROKING LEADER Presenting your 2025 Broker of the Year finalists and why the profession’s future belongs to brokers who lead with insight, not volume

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CONTENTS October 2025

SPECIAL FEATURES

44 TAKING CONTROL OF THE AI JOURNEY How can brokers use AI as an enabler?

52 WHY TEAMWORK IS KEY IN ADVENTURE TOURISM Managing risk in the tourism sector effectively

IN EVERY ISSUE NIBA CEO Welcome��6 EVENTS Upcoming State Events��11 REFERENCE Community Hub��66 Ratings��70

60 ARE YOU READY OR ARE YOU REACTING? Insights from NIBA’s landmark thought leadership report

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CEO / Welcome

Shaping Change Together

I want to begin by acknowledging it’s been a difficult time for the broking, NIBA and wider insurance community. We are deeply saddened by the recent passing of Greg Vlahos. The entire NIBA community is in shock at this news. Greg was a wise counsel, a tireless advocate for our profession, and a much-loved member of the broking community. He will be remembered for his many contributions, steady guidance and kindness. We extend our heartfelt care to Greg’s family, loved ones, friends and colleagues during this time. With that difficult news, I’ll turn to our first strategic pillar, which is Advocacy. I want to highlight two areas where NIBA’s work is making a difference. First, regulatory simplification. NIBA welcomes ASIC’s recent report acknowledging industry concerns about duplication, inefficiency and the compliance burden on financial services professionals. Momentum is building politically as well. Reducing red tape was a key theme at the recent productivity roundtables, with Treasurer Jim Chalmers asking financial services regulators to take a deep dive into simplifying and streamlining the framework. Our landmark thought-leadership report, Ready or Reacting? Shaping the Future of the Broking Profession, launched at the 2025 NIBA Convention, identifies regulatory demands as one of the biggest disruptors to broking’s future. You can read a special feature on the top disruptors identified in the report in this issue. NIBA appeared before the Senate Environment and Communications References Committee’s inquiry into the National Climate Risk Assessment. The report presents a national overview of climate-related risks and their impacts on communities. Moving on to our second pillar, which is Professionalism. The Code of Practice review has attracted strong engagement from NIBA members, industry stakeholders, and regulators. Codes are central to building trust and confidence. This is a pivotal moment for us to showcase our ongoing commitment to self-regulation as a profession.

The 2025 NIBA Convention was a key platform to recognise the best of our profession and the broader insurance sector. Brokers are trusted partners who help Australian families, communities and businesses manage risk and thrive. Through our awards program, NIBA is proud to celebrate those lifting professional standards. My warmest congratulations to all finalists across broking and insurer categories. In this issue, you’ll find more on the national finalists for the CGU-partnered 2025 NIBA Broker of the Year and the Vero-partnered 2025 NIBA Young Broker of the Year. Finally, our third pillar, which is Community. With around 890 delegates, this year’s Convention marks a record post- Covid face-to-face turnout, underscoring the strength and engagement of a growing insurance broking community. Our strongest face-to-face turnout in the post-Covid era speaks volumes about the energy and the appetite of our profession to come together, learn and shape change. Thank you to our delegates, partners, exhibitors, speakers and other collaborators for helping us deliver a Convention that truly reflects a growing, engaged broking community.

RICHARD KLIPIN Chief Executive Officer, NIBA

6 / INSURANCE ADVISER OCTOBER 2025

At the heart of

unlocking your potential.

Q Academy is a learning and development program for insurance brokers and partners. We get to the heart of topics such as leadership, professional indemnity, and contract negotiations so that you can enjoy a shortcut to career success. Scan to see upcoming webinars.

See qbe.com.au for product eligibility, the PDS and TMD (if applicable) to decide if a product is right for you. The product issuer is QBE Insurance Australia Ltd (ABN 78 003 191 035, AFSL 239545).

NIBA / Representation

Shaping the Agenda NIBA continues to play a central role in influencing public policy and advocating for the interests of the broking profession. In this edition of Shaping the Agenda, we provide an update on NIBA’s latest submissions and engagements with government, regulators, and key stakeholders.

AFCA Approach to Family Violence

Inquiry into the Climate Risk Assessment National Insurance Brokers Association appeared before the Senate Environment and Communications References Committee’s inquiry into the National Climate Risk Assessment. The report, which was released late September, presents a national overview of climate-related risks and their potential impacts on Australian communities. It has become a focal point for industry, government, and community groups grappling with the increasing frequency and severity of extreme weather events. disaster mitigation and resilience at both the community and household levels. Highlighting that disaster spending in Australia remains heavily weighted toward recovery rather than prevention, and pointed to the positive outcomes achieved NIBA used this opportunity to reinforce its calls for long-term investment in in Roma, Queensland, where targeted mitigation works have helped reduce flood impacts and improve community resilience. The Committee is due to deliver its final report to Parliament by 20 November 2025.

AFCA has consulted on its new draft approach to family violence, supporting its intent to strengthen protections for victim- survivors and improve fairness across financial services. NIBA’s submission noted that general insurance presented distinct challenges and that AFCA’s guidance needed greater clarity and balance to remain practical for the sector. NIBA highlighted the vital role brokers play as trusted advisers, often identifying early signs of financial abuse and helping vulnerable clients navigate complex claims. It urged AFCA to recognise this role explicitly in its final guidance. The submission also raised concerns about how joint policy consent and claim settlements would be managed in family violence situations, warning of potential risks and delays. NIBA encouraged AFCA to provide clearer thresholds, proportionate expectations, and practical examples to support fair and consistent outcomes.

NIBA Head of Policy and Advocacy, Allyssa Hextell and NIBA CEO Richard Klipin appeared before the Senate Environment and Communications References Committee.

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NIBA / Representation

ASIC REP 813 ASIC released REP 813: R egulatory

NIBA called for the creation of sector- based regulatory roadmaps that clearly distinguish between general and sector-specific obligations and consolidate relevant laws, regulations, and relief instruments in a single, navigable structure. ASIC’s focus on regulatory simplification mirrors a broader trend in government, with with Treasurer Jim Chalmers asking financial services regulators to undertake a deep dive on ways to simplify and streamline financial services regulation and the appointment of Senator Andrew Bragg as Shadow Minister for Productivity and Deregulation.

Simplification , supporting ASIC’s efforts to improve the clarity and usability of its regulatory materials. NIBA provided a submission to the consultation, supporting ASIC’s initiative to streamline regulatory materials and improve engagement with industry. The submission noted that complex and fragmented guidance has created unnecessary compliance costs and uncertainty for licensees, particularly in insurance broking, where obligations are often sector-specific and dispersed across multiple documents. NIBA at WorkCover WA Conference NIBA was delighted to attend the recent WorkCover WA Conference, which was built around the theme of ‘Amplifying Impact’ . The program featured thought-provoking keynotes, panels, and interactive sessions,

all underscoring the importance of collaboration in ensuring the long- term sustainability of WA’s workers compensation scheme.

Throughout the year, NIBA has continued to engage closely with WorkCover WA, reinforcing the vital role brokers play as trusted advisers to clients and as partners to insurers and underwriters.

Representing NIBA was Board Director Brett Piggott, pictured here with WorkCover WA CEO Chris White, alongside industry leaders Caroline Jackman Managing Principal, PSC Perth, PSC Insurance Group, and Maria Kozak, Managing Principal, Mercer Marsh Benefits.

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NIBA / Community

From Highlights to Horizons: Reflections and the Road Ahead

As 2025 comes to a close, we reflect on a year of growth, connection, and achievement, celebrating the opportunities our state events have provided to learn, share, and strengthen professional networks, while setting the stage for an exciting finish to the year and laying the groundwork for what’s ahead. This year, NIBA has continued to prioritise regional engagement, bringing events closer to our members in Canberra, Hobart, Wollongong, Newcastle , and Geelong . By expanding access to local professionals, we’ve created more opportunities to learn, connect, and share insights across the insurance community. Our events have covered a diverse range of topics, from industry trends and regulatory updates to wellbeing, professional development, and leadership—providing members with insights, practical tools, and inspiration to thrive in their roles. This year also saw the launch of the Tasmanian Sub-Committee ‘Women in Insurance’, celebrated with a luncheon highlighting its focus on empowering and connecting women across the insurance and financial services industry. As the year draws to a close, we are also looking forward to our festive end-of-year events, designed to bring members together to celebrate the achievements, connections, and successes of 2025. These gatherings offer a chance to reflect on the year, enjoy time with peers, and toast to the industry’s ongoing growth and resilience. With the planning process for next year’s state event calendar already underway, members can expect even more opportunities to learn, connect, and grow. Events will continue to provide practical insights, foster collaboration, and strengthen both regional and national networks, ensuring our community remains informed, inspired, and connected. From this year’s highlights to the exciting horizons ahead, NIBA remains committed to delivering events that inspire, inform, and connect our members every step of the way.

10 / INSURANCE ADVISER OCTOBER 2025

NIBA / Community

2025 State Events - Celebrating the EOY

Scan the QR code to read more about these upcoming events.

VIC HALLOWEEN EVENT THURS 30 OCT 2025 Get ready for a night of thrills, connections, and industry insights at NIBA Victoria’s Halloween Event for Young Professionals! Prepare for an evening of networking, entertainment, and professional growth - with a Halloween twist. Don’t miss the chance to be part of this spooktacular evening - where business meets fun, and connections are made to last. NSW CHRISTMAS INSURANCE QUIZ NIGHT THURS 20 NOV 2025 This year, we’re adding a competitive twist with a Christmas Quiz Night! Test your knowledge with a mix of general trivia, industry insights, and festive fun, all while enjoying great food, drinks, and the company of your peers. Whether you're in it to win or just keen for a fun night out, this is the perfect way to wrap up the year.

WA CHRISTMAS INSURANCE QUIZ NIGHT THURS 20 NOV 2025 Join us for a night of fun, friendly competition, and industry trivia at WA’s Christmas Insurance Quiz Night! Gather your colleagues, form a team, and put your insurance knowledge to the test as you battle it out for bragging rights and great prizes. It’s also the perfect opportunity to network with peers and enjoy some laughs. ACT PROPERTY MASTERCLASS & NETWORKING WED 12 NOV 2025 Designed to equip industry professionals with a comprehensive view of today’s property market, this dynamic session brings together a panel of experts offering insights from three critical perspectives: Broker, Underwriter, and Claims Preparation.

SA CHRISTMAS EVENT FRI 14 NOV 2025

QLD CHRISTMAS LAWN BOWLS THURS 27 NOV 2025 heading to McGregors: a charming and versatile private venue where cosy cottage vibes meet the energy of unforgettable celebrations. Celebrate the end of the year at Queensland’s Annual Christmas Bowls Event, held at the iconic New Farm Bowls Club. This much-loved event offers the perfect opportunity to relax, enjoy the sunshine, and connect with colleagues in a fun and informal environment. Last year, we took to the green for a relaxed evening of lawn bowls and casual networking. This year, we're elevating the experience with a touch of elegance—swapping your barefoot bowls for your party shoes and

PARTNER WITH US Want to partner with us to support local events? Scan the QR code to receive tailored partnership opportunities

NIBA’s State Events are a great way to align your brand with the insurance profession and connect with engaged industry professionals across the country.

NIBA .COM.AU / 11

NIBA / In Memoriam

Vale Greg Vlahos It is with great sadness that NIBA marks and acknowledges the recent passing of Greg Vlahos.

Greg was a distinguished broking leader and a trusted counsel to colleagues and friends alike. Greg served with distinction as a NIBA Board Director for more than 6 years, since February 2019, including as the Chair of NIBAʼs Finance Committee. He was Willis Towers Watsonʼs (WTW) Chief Financial Officer for Asia Pacific, where he made a significant contribution for nearly 17 years. His leadership, professionalism, and wisdom were admired and respected by all who knew and worked with him. Nick Cook, NIBA President, paid tribute to Greg: "With great sadness, I share the news that NIBA Board Director Greg Vlahos has passed away. “Greg was a proud family man, a friend, and a trusted colleague. He made an immeasurable impact on our insurance broking profession through his long service and thoughtful guidance on the NIBA Board. He will be deeply missed by all who had the privilege of knowing him. I extend my heartfelt condolences to Gregʼs family and loved ones during this very difficult time,” Nick said. "Gregʼs warmth, generosity, and unwavering integrity set an example for all of us. His contributions to NIBA and the wider insurance broking profession will endure, and his absence will be deeply felt across our community,” Nick added. NIBA CEO Richard Klipin said: "The entire NIBA community is in shock at the news of Gregʼs passing. He was not only a wise counsel and advocate for our profession, but also a much-loved member of the broking community. We will remember Greg for his many contributions, his steady guidance, and his kindness.” The entire NIBA community extends its care to Gregʼs family, loved ones, friends, and colleagues during this difficult time.

12 / INSURANCE ADVISER OCTOBER 2025

Facing financial challenges. Together.

In today’s uncertain economic climate, company directors face increasing pressure to keep their businesses afloat. Continuing to trade while insolvent carries severe consequences. Not only can directors be held personally liable for the company’s debts, but they may also face criminal charges if found to have breached their duties. At Liberty, we understand the complexities directors must navigate when financial difficulties arise. Having the right support, coverage, and expert guidance is essential to steering a company through troubled waters. That’s why Liberty is proud to introduce our innovative Company Insolvency Safe Harbour Coverage Extension. We have partnered with Australia’s leading advisory and restructuring firms to provide policyholders with expert guidance, tailored to them. And we will cover the reasonable costs associated with engaging an approved ‘Safe Harbour Advisor’ to obtain guidance under section 588GA of the Corporations Act. For directors looking to navigate insolvency risks with confidence, Liberty’s new coverage is more than just insurance – it’s a strategic advantage in safeguarding the future of their businesses.

Discover more

Liberty Specialty Markets is a trading name of Liberty Mutual Insurance Company, Australia Branch (ABN 61 086 083 605; AFSL No. 530842 (for claims handling and settling services only)) incorporated in Massachusetts, USA (the liability of members is limited).

NIBA / Community

2025 NIBA Convention Highlights With 890 delegates in attendance, the 2025 NIBA Convention marked a record post-Covid face-to-face turnout, underscoring the strength and engagement of a growing insurance broking community. Revisit some of the major highlights from the flagship event of the insurance broking profession.

Day 1 For the first time, the NIBA Convention ran for a full three days filled with connection, networking and learning about the challenges facing our profession. The Convention experience kicked off with a day dedicated to fun social activities.

NIBA GOLF TOURNAMENT SUPPORTED BY LIBERTY SPECIALTY MARKETS

NIBA TENNIS TOURNAMENT SUPPORTED BY CHUBB

14 / INSURANCE ADVISER OCTOBER 2025

NIBA / Community

PAINT & SIP

NIBA CGU WELCOME FUNCTION

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NIBA / Community

Day 2 Opening Address

NIBA President Nick Cook highlighted the value of the NIBA Convention, a unique event in the broking calendar that brings the entire community together under one roof.

Award Announcements

Congratulations to Kieran Volpe from North Queensland Insurance Brokers for winning the Liberty Specialty Markets partnered 2025 NIBA Community Excellence Member of the Year.

Congratulations to Wendy Ford from Aon for winning the Sedgwick partnered 2025 NIBA Claims Broker of the Year.

16 / INSURANCE ADVISER OCTOBER 2025

NIBA / Community

NIBA unveiled a landmark report, setting the profession’s agenda for the next decade NIBA released a landmark thought-leadership report at the 2025 NIBA Convention, Ready or Reacting? Shaping the Future of the Insurance Broking Profession. The report, partnered with CBN and powered by insights from CoreData, sets a decisive agenda for the decade ahead, calling for adaptability to seize opportunity amid accelerating disruption. “This research is a clear call to action,” said NIBA CEO Richard Klipin.

An inspiring keynote address Dom Thurbon, Co-Founder & Director of Alchemy Labs Australia gave an inspiring keynote, exploring the global forces reshaping the way we live, work, and do business. Dom unpacked the human impact of disruptive mega forces, sharing how leaders and teams can adapt, innovate, and thrive amidst disruption.

Political update from the Hon Dr Daniel Mulino MP, Assistant Treasurer and the Minister for Financial Services The Assistant Treasurer and the Minister for Financial Services, Dr Daniel Mulino MP, noted the integral role that insurance brokers play in the Australian economic landscape.

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NIBA / Community

Day 3 Political update with the Shadow Minister for Financial Services, Mr Pat Conaghan MP The Shadow Minister for Financial Services, Mr Pat Conaghan MP, gave an address and then sat down for a chat with NIBA President Nick Cook. A key point he highlighted was the challenge of accessibility and affordability of insurance, particularly for small and medium-sized businesses. He also noted the need for regulatory simplification, citing overregulation in the insurance industry as one of his “biggest bugbears”. Keynote on the megatrends that are impacting clients Jason Disborough, Enterprise Growth Leader (Asia Pacific), Aon gave a keynote address on how business leaders are grappling with the implications of global megatrends of trade, technology, weather and workforce.

The Great Debate A must-attend session and a highlight of the Convention program, The Great Debate returned to close two days of thought- provoking content with energy, humour and insight.

This year’s motion before the House was: “It is harder to be a broker today than it was 30 years ago.”

Congratulations to the Negative team for winning the debate!

The strategic direction of NIBA The NIBA Board gave important insights around how the association has been advocating on behalf of the profession over the course of the year across its key strategic pillars and what 2026 looks like.

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NIBA / Community

Convention close

Lynette Walsh, the 2025 Convention Chair, gave a heartwarming closing address and revealed the theme, venue and timing of next year’s Convention. We look forward to seeing you back at the RACV Royal Pines for the 2026 NIBA Convention, when the theme shall be ‘Future Ready’.

A big thank you to our Convention charity partners – the Pat Cronin Foundation and the Gidget Foundation. Thanks to the support of the NIBA community and the Z Zurich Foundation, we were able to raise $92,500 over the course of the three days! Thank you to our charity partners

For more highlights, including the full 2025 NIBA Convention wrap and photos from the 2025 NIBA Gala Dinner & Awards Night, stay tuned for our next edition of Insurance Adviser that will close out the year!

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COVER STORY / 2025 Young Broker of the Year Award National Finalists

THE ADVISORY GENERATION with your 2025 Young the Year Award National

20 / INSURANCE ADVISER OCTOBER 2025

The Young Broker of the Year awards are proudly partnered by Vero

Broker of Finalists

Meet the 2025 Young Broker national finalists turning tech into trust and advice into outcomes Automation can speed the work; only advisors elevate it. This year’s Young Broker of the Year national finalists are fluent in both: harnessing data and digital tools to clear the noise, then applying judgement, negotiation and claims advocacy where it counts. They’re lifting standards through professional development and proving that transparency is a competitive edge. Insurance Adviser’ s Virat Nehru caught up with the finalists shaping change in our profession.

LEFT TO RIGHT: FABIO LUCANO EMILY RADMALL JAMES STILL TOM WHEELER DEREK TURNER

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COVER STORY / 2025 Young Broker of the Year Award National Finalists

What might the profession look like for young brokers starting their career in 2035? By 2035, the insurance broking profession will be more dynamic than ever before, leveraging on our digital and technological capabilities. We are already seeing advanced technologies like AI-driven risk analytics and automated policy management available now to deliver real-time trends. These analytics will be heavily built out within the next decade, allowing brokers to explore innovative solutions based on data driven insights allowing for more creative and accurate structured solutions. The role will have completely shifted from traditional policy placement to becoming trusted advisors who interpret complex risks to relative solutions, especially as global exposures emerge and grow in areas like cyber, climate, and intangible assets. Above all, regulatory knowledge and ethical standards will need to remain foundational in the profession. In recent years with consistent regulatory change, we now hope for consistency of policy however this will be dictated by ESG influences locally and internationally. What is your broking philosophy or mantra? I can choose so many, I don’t believe there’s any one golden mantra because they all work together. I’ve always believed in being a true resource, both for clients and colleagues, by consistently demonstrating value. This profession is fundamentally rooted in relationships, and investing time with others is what creates trust and long-lasting partnerships. Delivering results is essential, but it’s the reliability and integrity behind those results that make you someone people want to work with. Embrace challenges, especially those that push you outside your comfort zone. Tackling difficult tasks not only sharpens creative problem-solving skills but also opens doors to connect in with others and expand your insurance IQ. Be a teacher and a mentor. Sharing knowledge helps elevate the profession’s standards and fosters growth—for others and for yourself. The more you teach, the deeper your own understanding becomes, creating a cycle of continuous learning and improvement that benefits everyone in our industry. As a young broker, what are some of things about the profession you enjoy that others outside might not know about? It’s the profession that no one ever strives for at school but delivers so much back to the community. There are reasons people who fall into insurance, stay in insurance. It’s not about ‘the sale’—it’s about understanding each client’s unique needs and finding tailored solutions that genuinely make a difference in their lives. The industry is a hub for innovation, especially in how we use data to solve complex challenges and craft policies that fit like puzzle pieces.

Insurance is one of the leading professions globally when it comes to using data to drive solutions. There are so many different careers in insurance from actuaries, reinsurance, data analytics, operations and marketing. What many outsiders don’t realise is how social and collaborative the profession is; you build strong relationships and networks that drive personal and professional development. It is a rich and vibrant environment and one of the best kept secrets in Australian workforce. How are technology and automation transforming broking today? Technology and automation are fundamentally transforming broking today. AI-driven risk analytics now provide brokers with deeper, more detailed insights than ever before, expanding our role as risk advisors. With this data, we can tailor policy structures, set appropriate limits, and advise on self-insurance more effectively, ensuring clients achieve the best economic outcomes for their needs and greater confidence in their coverage decisions. Automation and digital platforms are streamlining administrative tasks, boosting efficiency, and freeing up brokers to focus on more complex and creative solutions. However, there are challenges: as reliance on technology grows, some brokers risk losing essential problem-solving and negotiation skills. For example, younger brokers may assume a declined submission on a platform means coverage isn’t available, rather than exploring alternative solutions with underwriters. Similarly, insurers relying solely on automated systems may miss opportunities to underwrite around risks with appropriate endorsements and premium/excess balances based on those platforms' appetite for risk. The key is to balance technology’s efficiencies with human expertise that defines great broking. If you were to be crowned the national Young Broker of the Year winner, what would that recognition mean to you? It’s not just me; it’s such deserving recognition for my team as well. I’m fortunate enough to travel across the country, educating the NFP sector and creating connections in the insurance profession and community sector. That isn’t possible without the support from my team, and I’d be so proud to win this for them because in a way it validates the way we are servicing our clients and communities. I shouldn’t deserve to be the winner if I wasn’t already doing the right work. I hope that I can continue to grow and develop personally; and continue to mentor young brokers so they too can find growth and longevity in insurance and meaningful impact in their communities. I would be proud to carry the responsibility of mentoring our next generation of brokers, and champion the NIBA and Vero brands and their commitment to grow the standards of our profession as the Young Broker of the Year.

22 / INSURANCE ADVISER OCTOBER 2025

The Young Broker of the Year awards are proudly partnered by Vero

Derek Turner NSW/ACT YOUNG BROKER OF THE YEAR & NATIONAL YOUNG BROKER OF THE YEAR FINALIST

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COVER STORY / 2025 Young Broker of the Year Award National Finalists

Emily Radmall QLD YOUNG BROKER OF THE YEAR & NATIONAL YOUNG BROKER OF THE YEAR FINALIST

24 / INSURANCE ADVISER OCTOBER 2025

The Young Broker of the Year awards are proudly partnered by Vero

What might the profession look like for young brokers starting their career in 2035? By 2035, broking will be almost unrecognisable compared to when I started. I think there will be more consolidation and larger brokerages than privately owned brokerages. Technology and automation will take care of the repetitive tasks (certificates, lodgements, compliance reporting etc), so brokers can focus on what can’t be automated: relationships, tailored, client-specific advice, risk assessment and advocacy. Weather events, cyber threats, and new intangible risks will dominate, meaning brokers will need to be trusted advisors who can translate complex exposures into clear solutions. Relationships will be absolutely crucial to staying relevant. In a world where data and products are commoditised, genuine human connection, negotiation skills and deep market knowledge will be the differentiators. Young brokers who invest early in building strong, long-term partnerships with clients, underwriters and peers will be best placed to thrive and shape the future of our profession. What is your broking philosophy or mantra? My philosophy is simple: negotiate like it’s my own money on the line. Insurance can often feel abstract to clients, but for me it’s deeply personal. When I approach an insurer, analyse coverage options or advocate on a claim, I picture myself in the client’s position and ask: would this wording, premium or settlement satisfy me if it were my own livelihood at risk? That mindset drives me to interrogate exclusions, fight for broader terms, and push for fairer premiums and faster resolutions. It also fosters genuine trust: clients know I’m not just comparing products; I’m protecting their world as if it were mine. By negotiating as though I have “skin in the game,” I deliver the diligence, creativity and empathy that set truly exceptional brokers apart. As a young broker, what are some of things about the profession you enjoy that others outside might not know about? One of the things I love most is the variety - no two days are the same. From sitting down with a local builder to working on a complex Industrial Special Risk policy, every client has a story and unique challenges. I enjoy uncovering the detail that makes each risk different, and then crafting solutions that fit. I also enjoy the advocacy side… negotiating with underwriters, pushing back on unfair exclusions, and then seeing the relief in a client’s face when a claim is paid. There’s also a sense

of community: brokers are connectors, whether it’s helping a client recover after a fire or introducing them to another professional. That human side of broking is incredibly rewarding. How are technology and automation transforming broking today? Technology is reshaping broking right now, for better or for worse. When done right, automation provides the ability to lift the burden of repetitive work such as issuing certificates and claims tracking, freeing brokers to focus on strategic advice and deeper client relationships. Digital placement platforms are becoming the norm, enabling greater speed, transparency and global market access. But technology isn’t replacing brokers… it’s enhancing us. Our true value lies in interpreting data, providing context and advocating when clients face uncertainty. The most exciting part is how technology elevates the profession: it allows young brokers to build relationships earlier, develop negotiation skills and deliver genuine advice. Yet we must also acknowledge the challenges. Automated systems can sometimes restrict underwriting appetite, erode true risk consideration, and replace it with blanket occupational or batch outcomes that may not apply in every situation, making it harder to place risks that slightly fall outside the box. Balancing efficiency with underwriting nuance will be critical to ensuring technology remains a tool for empowerment rather than a barrier to coverage. If you were to be crowned the national Young Broker of the Year winner, what would that recognition mean to you? Being crowned the national Young Broker of the Year would be an extraordinary honour and a defining moment in my career. It would represent recognition not only of my own dedication, but also of the support of my colleagues, mentors and clients who have trusted me to protect what matters most to them. For me, the award would affirm that high standards, ethical practices, and genuine client advocacy are still front and centre in our rapidly evolving industry. It would also create a platform to inspire and mentor other young brokers, showing them that with hard work, resilience and curiosity they can shape the future of our profession. Finally, it would reinforce my commitment to lifting the standard of service, driving innovation and giving back to the communities we serve, ensuring that this recognition becomes a springboard for positive impact, not just a personal milestone.

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COVER STORY / 2025 Young Broker of the Year Award National Finalists

What might the profession look like for young brokers starting their career in 2035? We're living at the beginning of the age of AI. Whilst AI might replace some people's jobs, broking isn't one of them. Everything we're being taught about AI is that the results you get are only as good as the prompts we put into them. Funny, isn't it? The quality of AI output still depends on the quality of the people using it. This is why I think that even though AI tools in 2035 will bring incredible efficiencies and capabilities, people and relationships will still be key to the profession. In 2035, the industry will still need young brokers who are hungry to learn and willing to start at the bottom. The industry will still rely on young brokers with great people skills, able to understand the aspects of risk to provide personalised advice for clients. Young brokers are key to keeping the industry alive. What is your broking philosophy or mantra? I don’t have a mantra. I’m a simple person. I have a family, a beautiful wife, and 4 little rascals [great movie]. I work hard for them. At the end of the day, family is what matters, and all our clients do what they do for their families. If, through my work as a good broker, I can somehow make a difference to another person’s life through how I show care or how I help them through a claim, then I’ve achieved something bigger than just being a good broker. That’s my philosophy. As a young broker, what are some of things about the profession you enjoy that others outside might not know about? It all comes down to opportunities. Since starting my insurance career with Aon 9 years, I’ve had countless opportunities. I’ve been given development opportunities with Aon internally. I was given the opportunity to take my career to Townsville for two years. When my wife and I wanted to come home to have our fourth child we were given another opportunity back home in Adelaide. Opportunities that allowed me to meet local business leaders and see how their companies work. Opportunities to visit places that other don’t get to see. It’s the people I’ve met along the way. Not the high-profile people you might expect me to say, but the people I’ve been blessed to work with day-to- day. It’s people who make opportunities special.

My colleagues and now friends in Townsville made that place memorable for my wife and me. It’s not the young broker program itself where the value is found; it’s found in the people I’ve met through the process. The other state young broker winners are all incredible people and are only inspiring me to be a better person. I would say the thing I’ve enjoyed most are the opportunities that have come my way. How are technology and automation transforming broking today? AI is rapidly transforming the way we work, learn, and interact with information. In the coming years, AI will become even more deeply integrated into daily life and professional environments, enhancing productivity and decision-making across industries. Its greatest strength lies in processing vast amounts of data quickly, making complex analytics and insights accessible to everyone. Tasks that traditionally required hours—such as drafting reports, conducting research, or analysing trends—can now be completed in seconds with AI-powered tools. This allows professionals to focus on higher-level thinking and creativity, rather than routine or repetitive work. AI will also continue to drive innovation in fields like healthcare, finance, education, and customer service, offering personalized solutions and automating processes for greater efficiency. To prove its capability, I had AI write up this answer in under 10 seconds. If you were to be crowned the national Young Broker of the Year winner, what would that recognition mean to you? Being named National Young Broker would be incredible. It would be a recognition of the sacrifices my family has made to support my career and allow me to give it my all. While I am travelling interstate and participating in the incredible opportunities offered by the national young broker program this year, my beautiful will have been at home caring for our four young children. The national award would be as much theirs as it would be mine. I also have some great mentors at Aon Adelaide who want nothing less for me than to reach my full potential and I feel that every day. It would be theirs also.

26 / INSURANCE ADVISER OCTOBER 2025

The Young Broker of the Year awards are proudly partnered by Vero

Fabio Lucano SA/NT YOUNG BROKER OF THE YEAR & NATIONAL YOUNG BROKER OF THE YEAR FINALIST

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COVER STORY / 2025 Young Broker of the Year Award National Finalists

2025 YOUNG BROKER OF THE YEAR

James Still VIC/TAS YOUNG BROKER OF THE YEAR & NATIONAL YOUNG BROKER OF THE YEAR WINNER

28 / INSURANCE ADVISER OCTOBER 2025

The Young Broker of the Year awards are proudly partnered by Vero

What might the profession look like for young brokers starting their career in 2035? I strongly believe that by 2035 the whole insurance industry will feel completely different. Most of the boring admin tasks will be handled by AI and automation, leaving brokers free to do the real magic. Strategy, ideas, relationships. Young brokers won’t be stuck behind desks filling in forms. They will be building risk plans, crunching real time data and helping clients see around corners. The industry will be faster, sharper and more transparent, with global markets and micro insurance on tap. But here is the twist…the real winners will still be the ones who can build trust, tell a story and make risk feel simple and human. In 2035, a great broker will be part consultant, part techie and part community builder. The next decade is going to move so fast, and I cannot wait to see the next wave of young professionals come through. What is your broking philosophy or mantra? For me broking is personal. I treat every client’s business or home like it is my own. I want them to feel like they have a mate in their corner who knows insurance inside out and will fight for the best outcome. My mantra is simple, explain it in plain language, do the right thing, and make the process easier than they ever thought possible. I am obsessed with blending old school care with new school tech. That way clients get my time and energy plus the speed and transparency of modern systems. At the end of the day trust is everything. If my clients pick up the phone in a crisis and think “James has got this” then I have done my job. As a young broker, what are some of things about the profession you enjoy that others outside might not know about? What I love most about broking is that it is never cookie cutter. Every client has a different story and a different set of risks. It is like solving a new puzzle every day but with real stakes. I get a buzz out of designing group

policies or finding cover for something everyone else calls “too hard.” I also secretly love being there when it matters most, after the fire, the flood, the accident, helping people rebuild. That is the side no one talks about. You get to be the calm in the storm, the person who makes the impossible feel doable again. And I love educating clients, so they feel confident to grow. It is not glamorous, but it is powerful. How are technology and automation transforming broking today? Tech has kicked the door open for brokers like me. The slow paperwork slog is gone. We are building digital ecosystems that handle quotes, compliance and claims automatically so we can get back to talking to clients about what really matters. In my own brokerage we have built a digital ecosystem of smart tools so clients can self-serve while we focus on strategy. It is not about replacing the broker. It is about unleashing the broker. The more tech takes off our plate the more we can think, innovate and fight for our clients. The future belongs to those who mix high tech with high touch, personal service delivered at lightning speed. If you were to be crowned the national Young Broker of the Year winner, what would that recognition mean to you? Honestly, it would blow me away. This award is the gold medal in our world and to win it would be proof that you can do things differently and still succeed. It would be a huge nod to every client who has backed me and every mentor who has guided me. But it would also be fuel. Fuel to keep pushing the boundaries of what a small family brokerage can do. Fuel to show the next generation that you do not have to wait 20 years to make a mark. You can be bold; you can embrace tech and still hold true to service and community. If I won, I would use that platform to amplify young voices and drive real change in our industry.

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COVER STORY / 2025 Young Broker of the Year Award National Finalists

What might the profession look like for young brokers starting their career in 2035? By 2035, I believe broking will be a highly data driven and advisory focused profession. Automation will take care of much of the transactional work, freeing brokers to spend more time on strategic risk advice and deep client relationships. Young brokers will need strong analytical skills to interpret real time risk data, paired with emotional intelligence to navigate complex stakeholder needs in an increasingly global market. I expect parametric options, captives, and risk engineering at the forefront, not just traditional programs. The profession will remain fundamentally people centric, but success will hinge on adaptability, tech fluency, and the ability to deliver value beyond price by connecting insights, markets, and solutions across borders. What is your broking philosophy or mantra? My philosophy is built on honesty, transparency, and open communication with clients and insurers alike. Trust is the foundation of everything we do, and that means being upfront about risks, costs, options, and trade-offs. I want to make sure clients feel informed, and that insurers see us as genuine partners with shared outcomes. I also believe in tackling risk early, addressing issues before they become problems and positioning clients for better outcomes over the long term. For me, great broking is about clear conversations, well set expectations, and consistent follow through. When everyone has the full picture and the dialogue is open, we can structure smarter programs and maintain relationships that stand up in the moments that matter. As a young broker, what are some of things about the profession you enjoy that others outside might not know about? I genuinely enjoy the global connectivity of broking, working across markets and learning from different approaches and bringing the best of each to clients. The profession also lends itself to lifelong relationships with clients, underwriters, and mentors built on trust

and shared outcomes. And there is a real opportunity to develop by interacting with senior business leaders early in your career. Sitting at the table for big decisions not only sharpens your commercial acumen, it gives you a front row view of how different businesses think about strategy, risk, and growth. How are technology and automation transforming broking today? Technology is removing friction where it adds the least value and giving brokers more time for where it matters most. AI and automation are speeding up data entry and validation, cleaning submissions, and reducing rekeying, which shortens processing times and improves accuracy. Workflow tools and integrated placement platforms are creating cleaner, more consistent data flows between clients, brokers, and insurers. That means brokers can focus on core responsibilities: understanding client objectives, structuring programs, negotiating with markets, and advising on risk improvements. We are also seeing better insights from analytics such as loss trends, benchmarking, and scenario testing, which helps frame clearer choices for clients. The human element does not disappear; it is amplified when the busywork gets out of the way. If you were to be crowned the national Young Broker of the Year winner, what would that recognition mean to you? It would mean a great deal. For me, it is the recognition of the time, energy, and commitment I have invested in serving clients and learning the craft. It has never been about winning an award; at my stage in the profession, simply being here makes me genuinely proud that someone has recognised the work. I would see it as encouragement to keep raising standards, continuing to be transparent, to communicate clearly, and to show up for clients and colleagues. I would also use the platform to pay it forward, supporting other young brokers, sharing what I have learned, and contributing to a profession that has already given me so much.

30 / INSURANCE ADVISER OCTOBER 2025

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