RSMD - Senior Surveyor 2019



Overseen by JLL, Regent Street Management Direct (RSMD) hold responsibility for delivering on all aspects of property and facilities management and day-to-day interactions with occupiers on Regent Street. The RSMD team work closely with The Crown Estate who manage Regent Street on behalf of the Regent Street Partnership, to help achieve the Regent Street Vision investment programme. Over the past 15 years the Crown Estate has invested heavily in the Regent Street portfolio, redeveloping buildings behind the famous façade and creating commercial office space to provide the West End with ever improving business accommodation. This vast regeneration has seen Regent Street transformed into one of the world’s most popular shopping, leisure and business destinations, which counts a wide range of successful global retailers, restaurateurs and businesses amongst its tenants. JLL’S SINGLE PURPOSE IS TO DELIVER A SERVICE TO THE CROWN ESTATE’S CUSTOMERS (TENANTS) THAT IS SECOND TO NONE. Through Regent Street Management Direct JLL: • Puts the customer experience and service at the forefront of all that it does • Understands the needs of the organisations who occupy the space, appreciating the differences in sector and business type • Creates an environment where tenants are seen as customers and are invaluable • Takes a hands on problem solving approach to working with The Crown Estate

THE ROLE OF SENIOR SURVEYOR PRESENTS AN EXCEPTIONAL OPPORTUNITY FOR AN ASPIRATIONAL PROPERTY MANAGEMENT PROFESSIONAL TO WORK ON AN UNRIVALLED PORTFOLIO WHICH IS RECOGNISED AS BEING AT THE FOREFRONT OF THE INDUSTRY. Not only will you have the chance to build and maintain a close relationship with one dedicated client, The Crown Estate, but also to service a large and diverse customer base in a ‘hands on’, yet strategic manner.

The famous curve of Regent Street is part of an impressive property portfolio belonging to The Crown Estate with a defined asset strategy to continue the significant redevelopment of space in order to provide London’s finest retail, office and leisure facilities in one prime location. Whilst The Crown’s long-term asset strategy is set to move away from smaller office and retail footplates, the portfolio will retain a large percentage of buildings which will continue to provide flexible and agile accommodation for a variety of smaller corporate businesses and SME’s. Some of the most significant assets on Regent Street offer a variety of customers the opportunity to reside in one of London’s premium addresses without having to take significant floor space. Regent Street Management Direct sits within the wider JLL Property & Asset Management business (PAM), one of the UK’s leading real estate advisory firms. JLL PAM manages in excess of 1700 properties nationwide with an exceptional client base and reputation. JLL employ the very best in the industry and actively encourages career development across its extensive and progressive organisation. The scope for personal development at JLL is unrivalled by its competitors, due in part to the scale and scope of the organisation. In the medium term, this role will present an opportunity to take on more responsibility for the wider management offering around Regent Street, with the prospect of further career progression as The Crown Estate’s asset strategy continues to evolve.


KEY RESPONSIBILITIES • Build strong business relationships with existing and new customers, offering an outstanding service to all • Create and maintain excellent relationships with a network of third party contacts including contractors, local community organisations and small business groups to promote the client’s brand and excellent track record of high occupancy and retaining customers through good management • Be visible and available to both customers and the client whenever required to ensure that the highest standards are upheld • Develop a management strategy plan for all allocated buildings including standard services and make recommendations for future management initiatives • Professional and engaging, and who can instil trust and confidence quickly with customers • Has a wider business and commercial understanding so that a customer specific approach and service can be offered • Comfortable working within a highly intense and changeable environment, and able to deliver high quality results within time constraints In particular we are looking for an individual who is: • Manage multi-tenanted offices, leisure and prime retail buildings on Regent Street and surrounding areas, maintaining, improving and developing the management of the properties to the highest standards • Establish and maintain excellent customer (tenant) and stakeholder relationships ABOUT YOU

• Continue to promote Regent Street as a ‘one stop shop’ destination environment whilst understanding the complexities of managing a mixture of both large corporate organisations and SME’s in busy multi-tenanted buildings • Make strategic recommendations for improving the rental value of client owned properties • Deal with sublettings, alterations and other tenant applications, and liaise with property agents / lawyers in accordance with instructions as specified in each assignment • Ensure all budgets and service charge reconciliations are accurate and delivered on time across the vast number of leases and customers both a strategic and reactive manner to ensure exacting service delivery standards are met • Be accountable for issuing the service charge budget for each property to tenants • Be a trusted advisor to The Crown Estate, working hand in glove with its Asset Management team by making concise, accurate reports and recommendations on a regular basis both formally and informally • Act as a key interface with customers in

This role would suit an experienced Property Management professional with a demonstrable track record of managing mixed portfolios including retail, leisure and office, who is looking for the opportunity to develop their career.

• Happy to make decisions on own initiative where needed, and who appreciates when to seek input from the client’s Asset Management team • Able to take a strategic and thoughtful approach but also be reactive, resourceful and quick thinking when required • MRICS qualified advantageous but not essential


LINEN HALL OFFICE & RETAIL Approx 120,000sq ft Rent roll £8m Tenants include; • Massimo Dutti • Anthropologie

• Calvin Klein • Guess

10 PICCADILLY OFFICE & RETAIL Approx 92,000sq ft Rent roll £5m Tenants include;

• Gamesys • The Sting

• Pepe Jeans

172-186 REGENT STREET OFFICE & RETAIL Approx 116,000sq ft

Rent roll £8.25m Tenants include;

• Reiss • Levi’s

• BBH • Kate Spade

CHESHAM HOUSE OFFICE & RETAIL Approx 111,000sq ft Rent roll £4.5m Key Tenants include; • JLL • Timberland

• Mappin & Webb • Brookes Brothers


The Management Recruitment Group is managing this search in partnership with Regent Street Management Direct. TO APPLY OR FOR ANY FURTHER INFORMATION PLEASE CONTACT STEPHANIE HOWE AT MRG. 020 7959 2368 07932 717431

52-54 Gracechurch St, London EC3V 0EH

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