LEARNING & DEVELOPMENT CATALOGUE
Q1 – Q2 2018
SLIM DUBAI
Dear General Managers, Dirs. of Human Resources and L&D Team,
“The capacity to learn is a gift; The ability to learn is a skill; The willingness to learn is a choice.”
– Brian Herbert
As we continue to support the transition from a culture of Training to a culture of Learning, the Human Resources team at SLIM Dubai is pleased to present you with a list of Learning and Development offers available to benefit your properties in Q1 and Q2 2018. The programs that we have selected are truly blended, incorporating the use of technology and in alignment with the overall strategic goals of our Shangri-La organisation. In order to request any of these programs for your hotels, please follow the instructions provided in this document; we are excited to be able to contribute and further unleash the
potential of your colleagues while optimising business performance.
If you have any questions regarding any of the programs, do not hesitate to contact me.
Always at your service,
Daniel Agudelo
Area Director of Learning & Development, SLIM Dubai
LEADERSHIP PROGRAMS
SLP – STRATEGIC LEADERS PROGRAM
Facilitate senior leaders with tools and frameworks focused in the development of a strategic mindset that enables long-term business planning. Topics include:
PURPOSE
- Shangri-La’s leadership capabilities exploration – Business and financial acumen - Identification of leadership styles – Steps to create a business strategy
2 full days (9:00am to 5:30pm each day) Facilitated by the Area Dir. of L&D
DURATION
Level 1 and level 2 leaders
AUDIENCE
Facilitated in the property: face to face.
LOCATION
Behavioural changes through reflection on self-leadership style. Development of a strategic mindset to apply immediately in the departments.
R.O.I.
To schedule a SLP session in your hotel, please click here.
CALENDAR
ELP – EMERGING LEADERS PROGRAM
Facilitate leaders with tools and strategies to enhance their leadership capability. Learn the Shangri-La leadership competencies through an action-focused approach. Topics include:
PURPOSE
- Leadership brand awareness – Time management – Financial Acumen & marketing - Feedback, coaching and mentoring – Problem solving and innovation
6 phases of 4 hours each facilitated by accredited facilitators (L1 leaders) over a period of 6 to 12 weeks. Program transfer to L1 and L2 facilitators takes 1 week from 9:00am to 5:30pm each day and it is conducted by the Area Dir. of L&D
DURATION
Transfer audience: L1 and L2 leaders who will become accredited facilitators. Program audience: L3 and high potential L4 leaders.
AUDIENCE
Facilitated in the property: face to face.
LOCATION
Behavioural changes through reflection on self-leadership style. Performance increase: through applying the models to enhance people and time mgmt.
R.O.I.
To schedule an ELP transfer to your hotel or a refresher transfer, please click here.
CALENDAR
STRATEGIC PLANNING GRAPHIC WORKSHOP This workshop is ideal for hotels interested in developing a long-term (12 – 24 – 36 month plan) in collaboration with their senior leadership team. This program has been designed following the visual principles of Graphic Facilitation to transfer heavy information into easy steps. These steps include:
PURPOSE
- A current assessment of the hotel business performance - A development of a hotel long term vision - Identification of key strategic pillars - Creation of measures of performance and KPIs - Pathway to elaborate an action plan
2 Full days (9:00am to 5:30pm each day) Facilitated by the Area Dir. of L&D
DURATION
Level 1, 2 and 3 leaders are welcome. GM to decide specific levels to attend.
AUDIENCE
Facilitated in the property: face to face. 2 virtual Executive coaching sessions as a follow- up one month and two months after the workshop.
LOCATION
A strategic plan enhancing shared purpose in which all departments will focus.
R.O.I.
To schedule this workshop for your hotel, please click here.
CALENDAR
7 HABITS OF HIGHLY EFFECTIVE PEOPLE This workshop introduces leaders to the 7 Habits of Highly Effective People by Stephen Covey, presenting applicable tools evidenced by cognitive psychology to enhance: - Inter-departmental communication - High level planning and time management - Negotiation skills and problem solving - Create synergies among leaders to achieve overall organisational goals
PURPOSE
***Please note that this workshop has a cost of USD $300 per person associated to the materials that the participants receive.
2 Full days (9:00am to 5:30pm each day) Facilitated by the Area Dir. of L&D
DURATION
Level 1, 2 and 3 leaders are welcome. GM to decide specific levels to attend.
AUDIENCE
Facilitated in the property: face to face. Each participant will also have a one on one 30 minutes virtual Executive coaching session 3 weeks after attending the workshop.
LOCATION
A multi-disciplinary action plan with practical ready to apply techniques to increase Leadership performance.
R.O.I.
CALENDAR
To schedule this workshop for your hotel, please click here.
TEAM DYNAMICS PROGRAMS
LEADERS TEAM-BONDING WORKSHOP
To enhance collaboration among business leaders by: - Identifying leaders’ strengths through the Strengths’ Finder Assessment - Recognising how these strengths can contribute for teams’ dynamics - Embracing positive stimulation, personal branding and trust among leaders - Introducing the concept of “Start with Why” by Simon Sinek - Reflecting on communication patterns among leaders - Conducting an ethnographical activity to assess customers trends
PURPOSE
2 full days (9:00am to 5:30pm each day) Facilitated by the VPHR and Area Dir. of L&D
DURATION
Level 1 and level 2 leaders
AUDIENCE
Facilitated in the property: face to face.
LOCATION
Change in team dynamics: moving from a culture of working in silos to a well synergised approach.
R.O.I.
To schedule this workshop for your hotel, please click here.
CALENDAR
TEAM DYNAMICS FOR SENIOR LEADERS WORKSHOP To identify potential team dysfunctionalities and re-focus team dynamics to the achievement of a positive team-work framework utilising principles of cognitive behavioural psychology and neuro-science. Topics covered are: - Effects of ones’ personality in the leadership style through a Myers Briggs test - Identifying self-motivations and its effects on leadership capability - Explore the concept of social capital in organisations as a way to build a strong organisational culture
PURPOSE
1 Day: 9:00am to 6:00pm
DURATION
Level 1 and Level 2 leaders Facilitated by Area Dir. of L&D
AUDIENCE
Face to face session facilitate don property.
LOCATION
Enhance leadership team awareness on their own personality type and their effect as leaders, walking away with a personalised development plan following the 70:20:10 model of learning.
R.O.I.
To book a session of this workshop for your hotel, please click here.
CALENDAR
COMMERCIAL PROGRAMS
LUXURY IMMERSION PROGRAM
To explore the roots of Luxury through an anthropological approach to identify the factors that have contributed to its evolution and current consumption. This workshop includes:
PURPOSE
• Historical roots of Luxury and its demographic essence • The democratisation of Luxury from the XIX century to the present • Characteristics of Luxury: rituals, symbology, uniqueness • Luxury guests and their attitudes towards travelling • The Luxury promise: the importance behind the label
1 Day and a half Day 1: 9:00am to 5:00pm, Day 2: 9:00am to 1:00pm
DURATION
AUDIENCE
L1, L2 and L3 leaders
Facilitated on property by the Area Dir. of L&D
LOCATION
Spark new ways to solidify your hotels’ Luxury proposition identifying business opportunities by approaching thoroughly the concept of Luxury
R.O.I.
To book this workshop for your hotel, please click here
CALENDAR
LUXURY RESERVATIONS PROGRAM Enhance the guest reservations experience by providing a differentiated Luxury experience based on: story-telling and personalisation. This workshop will provide the reservations team with skills necessary to: • Capitalise on Hotel stories (product knowledge) in order to tailor the guest experience • Questioning techniques moving the reservations process from a transactional to a conversational approach 1 Day: 9:00am to 5:00pm Participants will have a one hour collective virtual coaching session 3 weeks after completing the program.
PURPOSE
DURATION
Any colleague who takes guest reservations in Food and Beverage groups or Conference & Events Groups.
AUDIENCE
Face to face facilitated on property.
LOCATION
Increase in guest satisfaction scores for reservations. Increase in converted sales from a reservations query.
R.O.I.
To book this workshop for your hotel, please click here.
CALENDAR
FUNCTIONAL PROGRAMS
EFFECTIVE POWER POINT DESIGN WORKSHOP Learn basic principles of PowerPoint design and functionalities to create effective and engaging presentations. This workshop explores:
PURPOSE
• The psychology of visual engagement • Basic framework on theories of attention • Principles of PowerPoint Design
6 Hours Workshop + Virtual presentation follow up
DURATION
Anyone who would benefit from the learning objectives.
AUDIENCE
Face to face facilitated by the Area Dir. of L&D
LOCATION
Increase teams’ capabilities in design, visual engagement and as such become better influencers through effective presentations
R.O.I.
To book this workshop for your hotel, please click here.
CALENDAR
LEARNING & DEVELOPMENT CATALOGUE
Q1 – Q2 2018
SLIM DUBAI
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