2. Our People (20%) 2.2 Core Learning Program (5%)
Rationale
To drive consistent standards and enhance safety culture, all eligible colleagues are to complete and pass the core learning programs (Code of Conduct, Hotel Security, “FLS”, “InfoSec”, “SFSMS”).
Guiding Principles
Definitions
• To encourage colleagues to fully participate in our core learning, creating a culture of learning and fulfilling our statutory requirements. • Audits of hotels on this topic will be conducted during HR partner’s visits and internal audit assessment; hence, maintenance of proper records is necessary
Core Learning Programs that all applicable employees are expected to complete and pass:
Core learning program
Applicable* to
a) Code of Conduct
All employees
b) Hotel Security
All employees
c) Fire Life Safety (“FLS”)
All employees
d) Information Security Training (“InfoSec”)
All employees
e) Shangri-La Food Safety Management System Basics (“SFSMS”)
All food handlers
*Applicable to employees joined on or before 1 October 2019
Scoring Mechanism
Measurement
For a hotel to score points in this metric:
• CLP completion rate = Number of applicable FTEs that have completed ALL core training programs ÷ total number of applicable FTEs in the hotel (as at 1 Oct 2019) • Pass results for the respective programs will be based on the stipulated percentage as communicated by Shangri-La Academy
• All applicable employees must complete (minimum CLP completion rate of 100%) and pass the learning programs • Any achievement below 100% will result in no score
CLP completion with pass results Score
CLP completion final data will be collected on 31 Oct 2019. Area director of learning & development will be collecting learning completion data and pass results from hotel training manager.
100%
5
< 100%
0
16
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