Head of QM Operations & Venues Candidate Information Pack
Queen Mary University of London is one of the UK’s leading research-focused higher education institutions. With over 27,000 students, 4,600 staff and an annual turnover of £474m, of which £105m is research income. We are one of the largest University of London colleges.
Contents
• Welcome to Queen Mary University of London • Venues • Commercial Structure • Job Description • Person Specification • Further Information and How to Apply
Welcome to Queen Mary University of London
Queen Mary University of London teach and research across a wide range of subjects in the humanities, social sciences, law, medicine and dentistry, and science and engineering.
Based in a creative and culturally diverse area of east London, the main site in Mile End is one of the largest self-contained residential campuses in the capital.
Our research excellence
Queen Mary has made a strategic commitment to the highest quality of research. The University has invested in this principle by systematically recruiting the best academics in their disciplines from around the world.
The results of the most recent national assessment of research – the Research Excellence Framework (REF 2014) – have confirmed its place in the very top group of research-led universities in the UK.
Overall it was ranked 9th in the UK among multi-faculty universities and 5th in the UK for the percentage of our 3* and 4* research outputs.
Russell Group institution
Queen Mary is one of 24 leading UK universities represented by the Russell Group, that are committed to maintaining the very best research, an outstanding teaching and learning experience, excellent graduate employability and unrivalled links with business and the public sector.
High-quality learning experience
Queen Mary offers outstanding students a stimulating, supportive and high-quality learning experience, with teaching inspired by our world-leading research.
Queen Mary ranked first in London for student satisfaction in 2018 for the third year running.
QMUL have invested in new facilities over the past five years to offer its students an exceptional learning environment. Recent developments include the £39m Graduate Centre, providing 7,000 square metres of learning and teaching space, and a new medical school and anatomy centre on our Malta campus. Projects nearing completion include the £32m phased internal refurbishment of the Engineering Building, and the £18m Mathematics Building redevelopment which is due for completion in the summer of 2019. Future developments include the £62m new School of Business and Management on the Mile End campus.
Queen Mary Venues
Queen Mary University of London specialise in versatility and great value to help make events a success. Located across 4 well connected areas in central London, the facilities can host 10 - 778 guests, with residential accommodation. Event hospitality is provided by the dedicated in-house Queen Mary Hospitality team. With Grade II listed event space alongside contemporary venues and accommodation, Queen Mary Venues offers flexibility and versatility in a unique for central London campus environment bordered by Regent’s Canal. A dedicated team, and mutual passion for events ensure they deliver a warm welcome and successful event.
3* bedrooms on Campus Mile End 2000
New buildings and facilities since 2015 worth £36m
Four sites in Central London Zones 1 & 2
Mile End
Whitechapel
Charterhouse Square
West Smithfield
“The facilities were perfect for our requirements & we couldn’t have asked for a better location”
Commercial Structure
AD EAF
Commercial Services
Head of Sales and Venues (G6)
Head of QM Operations & Venues (G6)
Commercial Sales Executive - Weddings & Banqueting (G4)
Events Manager (G4)
Commercial Sales Executive - The Great Hall (G4)
Events Coordinator (G3)
Commercial Sales Executive - Conferences & Events (G3)
Commercial Sales Coordinator (G3)
Duties and Responsibilities
Job Description
Job Title:
Head of QM Operations & Venues
Department:
Professional Services / Estates and Facilities / Commercial Services Assistant Director Estates & Facilities (Commercial Services)
Reports to:
Grade:
6 (Full Time) Permanent
Appointment period:
Current Location:
Mile End
Job Context
The QM Venues Team will see significant growth over the medium term (2 to 4 years) as Queen Mary grows the Estate with new teaching and accommodation coming on-line, which will bring new opportunities for the Commercial Events team to grow sales. These sales will require a robust events management approach to ensure consistency in service and delivery. The post holder will lead this operations transformation approach across the department.
Job Purpose
The Head of QM Venues Operations, will enable a change in operating structure, from a ‘one stop shop’, ‘front to end’ event management structure to creating a Sales Team (led by the Head of Commercial Sales) who will drive sales volumes and an Operations Team (led by the Head of Commercial Events) who will have sole responsibility for the delivery of commercial events across campuses. The Head of QM Venues Operations, will guarantee client satisfaction through quality event delivery, especially through Queen Mary service partners such as portering, catering, audio visual, security and cleaning. This is to enable the sales team to have confidence in the product that they are selling and for the clients to have confidence in the event and the service they will receive.
Main Duties & Responsibilities
To have overall responsibility for the health and safety of delegates, visitors and staff attending events, to ensure the correct ratio of staff are in place to include front of house, security and technical staff throughout the shift by ensuring full compliance with all operating procedures and risk assessments issued by the Venue Management. This will include pre and post event checklists. To ensure visiting commercial clients have confirmed all the event details are known well in advance, to include arrival times, departure times, visitor numbers, catering requirements and technical requirements, to ensure all facilities and equipment booked by the client have been provided. The post holder will have two direct reports, Events Manager and the Events Assistant, but will also be responsible for a wider team of ambassadors (casual events team) and contractors. To create and develop a retail offer on campus from available locations on the Mile End campus in the first instance. To oversee the effective management of staff in line with the Directorate and University policies and procedures, promoting wellbeing and continuous development of all staff through management and role modelling for your direct reports particularly To lead the QM Venues Operations function to ensure that all staff have a clear sense of purpose and are positively motivated to deliver high levels of customer service during events. The post holder will be directly responsible for £500,000 of annual events costs, but also involved in the overall budget setting for the £4.5m turnover with the Head of Commercial Sales To lead on QM Venues health & safety to ensure risk assessments are in place for all events, highlighting the high, medium and low risks presented, with mitigations in place to reduce risk levels down to acceptable standards. To ensure all required administrative duties including show reports, maintenance reports, accident reporting, lost property, dressing room riders and verification of Front of House staff time sheets are completed.
Duties and Responsibilities
Person Specification
This table lists the essential and desirable requirements needed in order to perform the job effectively. Candidates will be shortlisted based on the extent to which they meet these requirements.
Requirements
Essential / Desirable
Qualifications Degree or equivalent experience in a relevant subject
E
IOSH Qualification
D
Experience/ Knowledge
Considerable experience in events management
E E E E E E E E E E E E
Experience working in a similar role within the public or private sector
Experience in large venue management Experience working across all hierarchical levels
Experience of financial planning and delivery against a large and complex budget, gained with a public or private sector environment
Skills/Abilities Excellent communication and interpersonal skills
Ability to build positive, productive working relationships across all levels
Good conflict resolution and complaints management skills
Ability to work well under pressure and manage multiple priorities effectively Ability to self-motivate and work both independently and as a team player
Other
Flexible, solution orientated approach
Able to work flexible hours
*The ability to meet UK ‘right to work’ requirements.dx E * The University has a legal responsibility to ensure that all potential employees can provide documentary evidence of their legal right to work in the UK prior to commencing employment. Candidates shortlisted for interview will be ask to bring their passport or another acceptable form of evidence to verify their right to work. Essential/Desirable: E = Essential: Requirements without which the job could not be done. D = Desirable: Requirements that would enable the candidate to perform the job well.
“The food & wine were delicious & much appreciated by our guests. A big thank you to the catering staff”
Further Information and How to Apply A wide range of benefits are available, this includes 30 days annual leave (plus University closure days and public holidays), a defined benefit pension scheme and also an interest-free season ticket loan. For further details of the benefits of working at QMUL please visit http://www.hr.qmul.ac.uk/workqm/index.html Applications should consist of a CV and covering statement outlining key matching experience and rationale for applying for the post. Applications should be sent to; hayley.mintern@mrgpeople.co.uk and james.gregory@mrgpeople.co.uk.
For a confidential and informal discussion, please contact the University’s appointed recruitment partners Hayley Mintern and James Gregory at The Management Recruitment Group.
Hayley Mintern
James Gregory
020 3962 9900 | 07530 680 184 hayley.mintern@mrgpeople.co.uk
020 3962 9900 | 07966 827 391 james.gregory@mrgpeople.co.uk
51 Eastcheap, Billingsgate, London EC3M 1JP
www.mrgpeople.co.uk
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