Commercial Director Candidate Brief /
Introduction fromAlan Nixon /
Thank you for your interest in the Commercial Director role at Novus.
Novus is a family-owned national contractor with a very clear mission: to deliver a safe workforce that provides quality service, commitment and sustainability to communities throughout the UK. Forever innovative, treating each project with as much passion and dynamism as the last - we are proud to offer a wide range of services for various industries. Following a structural reorganisation designed to support our continued growth we have created the crucial executive role of Commercial Director and are seeking to recruit an industry-leading professional that shares our values and ambitions. Reporting directly to me and working closely with our Operations Director, Finance Director and wider senior team, the Commercial Director will lead all commercial activities across the business as we continue to grow. As part of the senior team, you will play a leading role in the development of client relationships and partnerships whilst taking direct responsibility for the oversight of tendering, supply chain management, contractual and risk matters with an aim of deriving sustainable commercial returns across all Novus work. We are seeking an individual with proven experience and track record in commercial leadership roles in the construction and property sector, preferably with experience of working within a business with characteristics (ethos, client-base, services, scale etc.) similar to those found here at Novus. You will have the capability and credibility to lead internal teams and stakeholders and will demonstrate behaviours including detail-focus and accuracy, composure, dependability and results-focus.
This role offers a fantastic opportunity to lead the commercial function and take an influential role with an ambitious, quality-driven, client-focused and growing business. I hope you feel compelled to apply.
Alan Nixon Chief Executive Officer Novus Property Solutions Limited
React / Maintain / Build Novus Solutions /
Nationwide Services Operating through a national network of offices, we are proud to offer local knowledge with national strength. Each office has the capability to meet on-going requirements, affording Clients the benefit that comes from being a local contractor, backed by the reliability, reassurance, and reputation that can only be offered by a major national organisation.
Novus Property Solutions is a leading specialist in property maintenance, refurbishment and construction services /
A national business built on family values - Novus Property Solutions is family owned and dates back to 1897 /
Driven by the fourth generation of the Seddon family, we pride ourselves on our self-financing model and ability to empower and inspire, whilst continuously delivering service excellence and value for money. We place a strong emphasis on being a responsible business and serving the wider community, something which has earnt our company national recognition at numerous industry awards.
We are differentiated by our unique combination of traditional values and innovative thinking, and our strive for continuous improvement through a collaborative approach. We offer unrivalled client satisfaction. Our commitment to training and quality of service is delivered through an ethos that combines stability, integrity, honesty, and sound policies and principles.
Building a legacy where people can live, work and thrive /
CYCLICALWORKS Pre Paint Repairs Internal & External Decoration
PLANNED MAINTENANCE Building Installations Mechanical & Electrical
Our family-led business values and innovative thinking support our objective - to exceed expectations through the provision of a quality assured service, safely delivered by a professional, experienced and well-trained workforce.
REFURBISHMENTS Fast Track Refurbishment Conversions & Remodelling
Stuart Seddon , Chairman of Novus
REACTIVE MAINTENANCE Multi-skilled Operatives 24/7 In-house Call Centre
BUILD New Build Design & Build
Our Solutions / Working in both public and private sectors has enabled us to develop a wealth of experience in the provision of high-quality services that focus on a right first-time approach.
We have successfully built long-term relationships over a prolonged period by demonstrating a customer-focused approach, with clients benefiting from projects delivered on time within budget, with zero defects, and with high levels of customer satisfaction.
+ 60,000 Over 60,000 individual repairs to houses, offices, schools and hotels completed in the last 12 months.
+ 769,000 Over 769,000 litres of paint used on walls, whilst undertaking maintenance works.
Our Services /
We are committed in every way to building relationships that achieve greater savings through efficient solutions /
React / Reactive maintenance Void property works Maintain / Planned maintenance Pre-paint repairs Painting & decorating
Specialist services include:
Our Solution our Clients Every solution benefits from an experienced management team, affording professionalism from inception through to the finishing touches. At every stage of a project, our expert team work with clients to provide advice and ensure all work is delivered to the highest standard within a safe environment. We work collaboratively with clients to provide a broad range of services and specialisations that meet the diverse demands of all sectors including:
Disability & disabled adaptations Kitchen & bathroom replacements
Window & door replacements
Build / Refurbishment, conversions & remodelling Envrionmental works New build Design & build Extensions & alterations
• • • • • • • •
Roofline works Fire upgrade & compliance works Hotel refurbishment
Commercial & Retail Healthcare Education Hotel & Leisure
Local & Central Government Social Affordable Housing Heritage & Ecclesiastical
External wall insulations (EWI)
Pre work upgrades Electrical testing
OUR VALUES /
Our company values are the guiding principles for the way that we behave and how we work together to create a stronger and more successful business /
These values underline howwe work, howwe interact with each other, and howwe fulfil our mission.
We are proud of our work and proud to be recognised through the awards we have received /
Royal Society for the Prevention of Accidents (RoSPA) Gold Award for ‘Occupational Health and Safety’ Construction Skills Certification Scheme (CSCS) Gold Award Certifi- cate of Commitment Excellence in Health and Safety Award at the National Federation of Roofing Contractors (NFRC) Safety in Roofing Awards
Ceramic Industry Contractors Health and Safety Award Construction News Employer of the Year Award
Business in the Community (BITC) Santander Responsible Small Business 2014-2016
Construction News Specialist Award - Apprentice of the Year
British Safety Council Three Star Award for Occupational Health and Safety Audit 2017
National Building Award 2019 - Community Engagement
TPAS Contractor - valid until 2021
Responsible Business longlist BITC 2018
Role Summary /
Reports to Chief Executive
Direct reports Head of Surveying Head of Estimating Commercial Auditor Supply Chain Manager Indirect reports Commercial Managers Senior Quantity Surveyors
The Commercial Director is responsible for the successful leadership, management and governance of assigned business areas but also the wider organisation according to the strategic direction set by the Board of Directors. The role leads tendering and commercial activities, including supply chain, to determine optimal pricing to manage risk and maximise profit without compromising other key business metrics, e.g. health & safety, customer and client satisfaction.
Key Accountabilities /
Strategy • Develops and agrees the short, medium and long-term strategic growth plans • Supports the preparation of a national business plan in line with the agreed strategy • Defines, directs and leads a commercial strategy that balances risk to the business with opportunity for income generation • Works with the Operations Director and the Head of Communications and Client Engagement to develop a strategy for expanding revenue growth in new and existing markets in line with agreed growth plans • Performance and Risk Management Collaboratively works with the Operations Director to develop MI capability
Health & Safety • Contributes to the development of the company-wide H&S strategy Embeds H&S best practice across all areas of responsibility and support best practice in all other areas of the business Governance • Develops a sustainable compliance culture, recognising statutory, regulatory and policy obligations and responsibilities • Ensures that appropriate controls and measures are in place to support and protect the business •
• Challenges non-compliance and reports unresolved exceptions to the Novus Board
• Oversees the preparation of operational budgets
• Reviews contracts and makes recommendations on commerciality
• Determines optimal pricing to compete in marketplace
• Monitors performance of commercial activities using key metrics
Board Interaction • Provides regular strategic and commercial updates to the Board(s)
• Oversees the company-wide monthly valuation process
Anticipates and manages commercial risk
• Oversees supply chain strategy including all commercial terms for suppliers Client Management • Builds long-term strategic relationships with high value / high potential clients
• Contributes to wider Board proposals and decision making, outside of direct areas of responsibility
Leadership • Role model behaviours linked directly to the Novus values • Develops and communicates clear vision and direction and ensures all management teams understand the goals of the business for cascade through their teams • Takes ownership for the development and progression of their team, proactively and positively managing talent and succession for the present and future success of the business • Recognises and rewards exceptional performance and openly shares successes across the business
Working with the Operations Director, supports negotiations for ongoing contracts with clients
Pipeline • Oversees the selection and prioritisation of opportunities for new contracts • Adjudicates the commerciality of bids and appropriate risk provision Develops new client relationships (alongside the Operations Director), supporting business proposals and overseeing the preparation of tenders •
This Role Profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
Experience, Skills / Knowledge /
Relevant industry experience (essential) Quantity surveying (Chartered status desirable)
• Min 5 years senior management/ leadership experience • Key client relationship management • Influencer and negotiator • Working in a matrix structure (desirable)
Skills • Entrepreneurial skills and high levels of commercial acumen • Natural ability to identify new opportunities • Networking (within relevant sector) • People leadership • Influencing and negotiating at a senior level • Market data analysis • Interpersonal and collaborative skills • Analysis and problem solving • Critical decision-making
Commercial / JCT contracts
• • • •
In-depth market and sector knowledge
Life at Novus / We believe that we offer a unique and enviable environment for our 900 strong team. We have a fantastic reputation in our industry due to our approach to partnership with our customers and supply chain partners, we have financial strength with a strong balance sheet and long-term approach to growth, and backing of wider asset-rich holding group, with shareholder support for continuous business improvement initiatives including digitalisation. We place a strong emphasis on training and development, we have family values and a progressive approach to flexible working. We are an agile organisation and are a business with a culture that offers flexibility, pace and variety. Our Benefits /
Contractual benefits •
Voluntary benefits •
Competitive salary Performance bonus
Holiday buy and sell scheme
• Long term incentive plan (after qualifying service) • Company car or car allowance • Company pension scheme • Family private medical insurance
• Discount voucher initiative (e.g. gym membership, car hire, attractions,holidays and kids pass)
Reward & Recognition /
We believe in recognising each and every one of our employees and we reward those for delivering excellent service. Each year we have a number of award ceremonies which are specifically to reward Novus employees. These are:
Recognising your success is such an important part of The Novus culture. Not only does it provide motivation and reinforcement, it allows best practice to be shared as well as creating an ambitious and aspirational environment.
• Excellence awards • Valued service awards
• Additional holidays gained for length of service • Regional social events
Over 1 million pounds is spent on training and developing our people each year. That’s 25% more training per person than the industry average.
85 apprentices and trainees are employed by Novus and over 90% of our trained apprentices continue their careers with us.
Over 3,000 hours were devoted to internal health and safety audits, visits and support last year.
Application Process /
For a confidential conversation please contact our retained advisors of The Management Recruitment Group, Nick Frost and Ben Duffill Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages).
Applications should be sent to firstname.lastname@example.org and email@example.com
The closing date for applications is 3rd November 2019
MRG preliminary interviews will take place during the weeks commencing 11th November
Novus Solutions interviews will take place in late November and early December.Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18
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