OutdoorResort-2020-Owner Survey Results Summary

2020 OWNER SURVEY RESULTS SUMMARY OUTDOOR RESORT PALM SPR INGS – JUNE 2020

Profile of Survey Respondents

Age Category 36 to 45.....................................1% 46 to 55.................................... 6% 56 to 65..................................35% 66 to 75. ................................. 41% Over 75....................................17% Gender Male........................................50% Female. ..................................50% Dog Owner No. ...........................................69% Yes: 1. ......................................23% Yes: 2+. .....................................8% Lot Owner Tenure Less than 3 years. ..............29% 3 to 5 years...........................25% 6 to 10 years..........................17% 11 to 20 years. ..................... 20% More than 20 years.............. 9% Rent Lot/RV No – I never rent my RV/lot to others............................... 90% Yes – I rent my RV/lot to others and occupy it myself sometimes......................... 9% Yes – I rent my RV/lot to others and never occupy it myself. .................................1% Annual Resort Residence Year round...............................4% 9 to 11 months........................ 2% 6 to 8 months. .................... 20% 3 to 5 months.......................65% Less than 3 months............. 9%

INTRODUCTION

Dear Owners:

In March the Owner Survey was sent to the Resort’s 2,000 owners (two surveys per household). A total of 891 owners completed surveys, for an overall response rate of 45%. Of the Resort’s 1,213 total households, 603 completed at least one survey, for a household participation rate of 50%. These response rates are very good and provide an accurate representation of all owners. The survey tested satisfaction with existing programs, services and facilities. It also obtained input on opportunities related to strategic issues the Resort could consider. The following is a summary of the key survey results. The entire Owner Survey Report is available for your review in the Resort’s office. Where applicable, the survey results are compared to McMahon Community Consultants’ database from other similar club-like communities recently surveyed across the nation.

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