Strengthen safeguarding practices for both adults and children in primary care settings.
This will be achieved by:
Standardising complaint, incident reporting and learning processes across our services and our NPC managed practices. Implementing safety alerts and shared learning forums across our organisation Enhancing collaboration with community, urgent care, and secondary care partners to support safe care transitions and service delivery.
2. Strategic objective: Clinical Effectiveness
Aligned with CQC domains: Effective, Safe, Caring
We will focus on improving outcomes in primary care through proactive, preventative, and evidence-based approaches, particularly for patients with long-term conditions and complex needs.
We will:
Strengthen the delivery of structured care for long-term conditions in our NPC managed practices (e.g. diabetes, COPD, cardiovascular disease). Improve early diagnosis and screening uptake, particularly in underserved populations our NPC managed Practices. Support the effective use of multidisciplinary teams (MDTs), including ARRS roles, in delivering care.
This will be achieved by:
Using population health management (PHM) data to target interventions and monitor outcomes. Expanding clinical audit programmes linked to clear improvement actions. Supporting clinicians to consistently implement NICE guidance and local pathways. Increasing access to clinical supervision, peer review, and protected learning time.
Norfolk Primary Care - Quality Account 2025/26
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