Imperial College London - Head of Maintenance




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Executive Summary

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About Imperial College London

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Job Description

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Person Specification

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Further Information

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Application Process



EXECUTIVE SUMMARY Imperial College London is a world top ten university with an international reputation for excellence in teaching and research. Consistently rated amongst the world’s best universities, Imperial is committed to developing the next generation of researchers, scientists and academics through collaboration across disciplines. Located in the heart of London, Imperial is a multidisciplinary space for education, research, translation and commercialisation, harnessing science and innovation to tackle global challenges.

Our multi-site portfolio includes our main estate in the historic South Kensington area and ranges from extensive NHS properties in West London through to a rural campus in Ascot and new facilities at Imperial College ThinkSpace in White City (where businesses, entrepreneurs and world-class researchers can share ideas and turn scientific and technological discoveries into new products and services). We are seeking to make the appointment of a Head of Maintenance to join our growing professional services team responsible for The post holder will be accountable for the management of all matters relating to planned and reactive maintenance in addition to special works delivered through a blended framework of in-house and outsourced providers. This is an exciting opportunity for a facilities management professional to preside over one of the most diverse and complex estates in London. Information about our wider strategy can be viewed at providing good quality, sustainable environments where learning thrives.

Executive Summary


About Imperial College London Our mission is to achieve enduring excellence in research and education in science, engineering, medicine and business for the benefit of society. Our strategy is built on underpinning foundations that make Imperial a great academic institution with talented and inspirational people who make up our university community. We are one of the highest ranked universities in the UK with worldwide recognition.

In 2014 the College celebrated its best ever performance in a research assessment. The Research Excellence Framework (REF) 2014 found that 91% of Imperial research was judged as “world-leading” or “internationally excellent” (4* and 3*) - the highest proportion of any major university. The College was also shown to have the UK’s greatest concentration of high-impact research.

About Us


Imperial demonstrated improvement in every REF research area. Nine of the College’s 14 research areas were ranked in the top three in the UK overall, with two taking the top spot: Public Health, Health Services & Primary Care, and Civil & Construction Engineering. Our extensive campus network can be viewed at lege/visit/public/londoncampuslocations.pdf which includes White City, which is a platform for innovation and entrepreneurship at the heart of a vibrant area to live, work and play.

We are driving this evolution with a £2 billion investment in a new 23-acre integrated collaborative campus. South Kensington is our main campus and it is here that most undergraduate and postgraduate activity takes place. It’s a compact site in the heart of ‘Albertopolis’ and is home to a huge range of architectural styles from the Edwardian Royal School of Mines building to the ultra-modern Norman Foster-designed Business School. There’s plenty of green space too, including a beautiful landscaped square, with our famous Queen’s Tower at one end.

About Us



Post Division Grade

Head of Maintenance

Estates Operations (Support Services) Professional Services, Level 6 Director of Estates Operations

Responsible to

Function of Post Responsible for the management and execution of all M&E Infrastructure and Building Fabric related Maintenance Services, both contracted out to external parties and carried out by in house staff, across a multi-Campus Estate. Liaise with and support all Building / Campus managers to facilitate the implementation of maintenance works promptly and effectively. Effecting interaction with Project Delivery to encompass maintenance requirements. Responsible for c64 nr. Staff, including 8 nr. Direct Line Reports with an Operating budget of circa c£13m P/A and Capital budget of c £6m P/A. Main Duties and Responsibilities • Develop and Manage: o A cost effective maintenance programme. o Contracted Planned Preventative Maintenance services and In house maintenance teams. o Interaction between Maintenance and Project Delivery to support the delivery of Maintenance and Capital projects. o The review and acceptance of O&M manuals for Maintenance and Capital projects. o The Training and Development of staff o Risk assessments, method statements and permits to work procedures for the works carried out by Maintenance services. o All testing and auditing regimes required to meet legislative compliance. o Maintenance of the Estates Asset Register. o The Insurance Register, maintaining records of Pressure Vessel Testing, Lifting Equipment, Access Equipment, etc. o Service Level Agreements for Maintenance Services and Key Performance Indicators for the delivery of Maintenance Services and measure performance against Service Level Agreements • Ensure that: o Maintenance priorities, standards and preferences are incorporated into Capital projects. o Additional Maintenance requirements from Capital project are incorporated into the Contract Planned and Preventative Maintenance Services. o Monthly reports are provided to the Director of Estates Operations to monitor the performance of the Maintenance Department. o Customer Feedback Reviews are undertaken at regular intervals to monitor the delivery of Maintenance Services and any improvements or remedial actions are incorporated into Maintenance Services. o Local delivery of services complies with local policies and standards.

Job Description


• Promote: o Liaison between the Maintenance team and other College departments. o Open relationships with Building / Campus Managers to focus on Health & Safety and “Business Critical” systems. o “Best Practices” in all areas of Maintenance services o Personal development of self and team members • Review: o Maintenance performance against Service Level Agreements against targets on a monthly basis with the Director of Estates Operations. Develop Service Levels to meet targets. • Generally: o To advise and comply with all College policies and regulations, for example Health and Safety, Data Protection, etc o To undertake specific safety responsibilities relevant to individual roles as set out on the College website Health and Safety Structure and Responsibilities page. o Any other tasks as specified by the Director of Estates Operations. o This Job Description cannot be exhaustive as the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities. o Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal opportunities in Employment Policy, Promoting Race Equality Policy and Disability Policy and all other relevant guidance / practices frameworks. Imperial Expectations These are the 7 principles that Imperial leaders, managers and supervisors are expected to follow: 1) Champion a positive approach to change and opportunity 2) Communicate regularly and effectively within, and across, teams 3) Consider the thoughts and expectations of others 4) Deliver positive outcomes 5) Encourage inclusive participation and eliminate discrimination 6) Support and develop staff to optimise talent 7) Work in a planned and managed way Applicants should be self-motivated with the ability to work with competing priorities to tight deadlines, and with excellent organisational and communication skills.

Job Description




Head of Maintenance

Professional Qualifications

A recognised professional qualification in the field of either engineering or building services

Experience Required

Extensive experience in the management of facilities / building services. Experience of working within a science, medical, higher education or research establishment. Preparation and presentation of reports to senior management personnel. Track record of delivery of quality and VFM in maintaining facilities.

Knowledge / Skills / Ability

Knowledge of:

H&S legislation; Environmental Health legislation; Building and Fire Regulations; Construction related SLA’s.

Skills in: I.T. particularly word processing and spreadsheets; Management of staff and external contractors; Budget management. Numeracy. Ability to: Manage time, prioritise and work to tight deadlines; Organise and manage a number of projects; Work effectively within a large, complex organisation.

Interpersonal Skills

Strong oral and written communication skills. Proven leader, organiser and team player. Enthusiastic and diplomatic.

Please note that job descriptions cannot be exhaustive and the post-holder may be required to undertake other duties, which are broadly in line with the above key responsibilities. Imperial College is committed to equality of opportunity and to eliminating discrimination. All employees are expected to follow the 7 Imperial Expectations detailed below:

1) Champion a positive approach to change and opportunity 2) Encourage inclusive participation and eliminate discrimination 3) Communicate regularly and effectively within and across teams 4) Consider the thoughts and expectations of others 5) Deliver positive outcomes

6) Develop and grow skills and expertise 7) Work in a planned and managed way

Person Specification



Why work for us?

Imperial College London is one of the world’s leading universities, based in a diverse and exciting capital city. Working at the College means that you join generations of Imperial staff who have contributed to solving problems on a global scale.

Furthermore, it offers you a competitive salary and a package of attractive terms and conditions of service, along with many optional benefits, which we hope you will take advantage of.

In our 2017 staff survey, 87% of our staff were proud to work for the College.

In addition to 31 days annual leave (25 days annual leave and 6 College closure days in addition to public holidays) and generous pension scheme, Imperial offers a diverse range of employee benefits, including: • Discounted Bupa private medical insurance • Imperial Perks – a range of exclusive discounts on goods and services • Childcare vouchers • Access to the Imperial’s diverse range of sports facilities • Interest-free season ticket loan • Interest-free cycle loan and bike pool scheme

Further information about the USS pension scheme and the benefits it provides can be found at

The College is committed to developing you by offering a wide range of programmes and support to suit your individual career aspirations.

Salary level

Anticipated starting salary level for this appointment will be circa. £80,000 per annum plus package.

Further Information



For a confidential conversation please contact our advisor Michael Hewlett (E: of The Management Recruitment Group on 020 8892 0115.

Applications should consist of a CV and covering letter and should be sent to

Regal House, 70 London Road, Twickenham, TW1 3QS | 020 8892 0115 |

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