Inspiring the extraordinary
Assistant Space Manager Candidate Information Pack
Inspiring the extraordinary
Introduction
Thank you for your interest in the Assistant Space Manager role at Durham University.
We are seeking to recruit to the role of Assistant Space Manager. This role will support the Senior Space Manager with the management of the University’s space portfolio; identifying, analysing, optimising, recording and proposing solutions for residential, learning, teaching, research and support services space requirements across the University estate to support the wider University Strategy. If you enjoy a challenge and would like to play a key, influential and innovative role in creating inspiring environments to support our position as a world- class organisation we would be delighted to hear from you.
As one of the UK’s leading and world top 100 universities, Durham is also one of the most distinctive universities. It is a residential collegiate university with a welcoming community of more than 18,000 students and over 4,000 members of staff. Our academics and students are at the heart of our world-leading research and teaching capabilities, shaping the future with their ground-breaking work. Set within the historically rich City of Durham in the North East of England, which is home to a UNESCO World Heritage Site, this is an undeniably beautiful place in which to base your work and home life. The University has an incredibly diverse and historic estate in Durham City. It comprises over 320 buildings ranging in age from 1076 A.D. through to new, state of the art buildings. Durham Castle and the buildings around Palace Green are part of World Heritage Site, 3 properties are scheduled ancient monuments, 4 properties are listed Grade 1, 79 properties are listed Grade 2 and 60 properties are within the City’s conservation area. Approximately 17% of the University’s estate is over 150 years old. The Estates and Facilities Directorate is responsible for delivering the Estate Strategy and Masterplan that ensure that Durham has an academic and College estate that is fit for purpose, affordable and supports our world-class activities in line with our 2027 Strategy.
Best wishes,
David W Loudon MCIOB, CIWFM, MBA Director Estates and Facilities
Durham University
Durham is one of the world’s great universities and one of the most distinctive.
Consistently ranked in the top six in the UK and in the top 100 across the world, we produce world-leading and world-changing research across
all three of our Faculties, our education is challenging, enabling, research-led and
transformative and our wider student experience, delivered through our Colleges, Durham Students’ Union and Experience Durham, is among the best in the UK. Our goal is for Durham to be delivering world-leading and world-changing research across all academic departments and research institutes, an education that is challenging, difficult, enabling and transformative and a student experience to rival the best in the world. Our vision is to build on our existing success and move forward to secure our future, making significant changes where they are needed. We know that we have a strong offering but also that we can do more by further developing our partnership working. We are not complacent. Our University Strategy 2017-2027 sets ambitious targets for growth and development, to ensure that we remain at the cutting edge.
The Estate Strategy & Masterplan “Durham is a uniquely beautiful place and we are fortunate as a University community to work and live in many wonderful buildings. But we want to do better still. In order to deliver our University Strategy, we need a world-class estate. To achieve that we will need to make major investments, both in building new departmental space, teaching space, residential accommodation and student facilities, and in improving the condition of our existing estate.” Professor Tim Clark, Pro-Vice-Chancellor. The Estate Strategy and Masterplan In order to support our vision, and as part of our work on a long-term growth agenda, we have developed an Estates Strategy and Masterplan that is central to shaping how Durham University looks and feels in the future. It will ensure that we have an academic and College estate that is fit for purpose and affordable for the next 10 years and beyond. The Estate Masterplan identifies the potential capacity of the estate and presents possible development opportunities. It is a guide to how we could develop the estate over the long-term. It will protect Durham’s important heritage for generations to come; safeguard Durham’s position as a collegiate University at the heart of the national, regional and local economy; and create facilities to enhance the University’s reputation and support our vision to be world-leading in research, education and the wider student experience. The Masterplan seeks to build on and strengthen the relationship between City and University, by easing accommodation constraints, enhancing access and developing facilities for common use. We are committed to being closely engaged with local and regional stakeholders in the public, private and voluntary sectors, as well as local residents, thus fulfilling an important role within Durham, Stockton and the wider North East. Our goals We will: • Develop an academic estate that will allow the University to deliver world-class education, research and student experience; • Ensure the long-term availability of suitable residential accommodation; • Ensure the continuing renewal and maintenance of our estate; • Improve the environmental sustainability and ease of travel around our estate and city locations.
We are already doing well • Our Ustinov College postgraduate community moved to a new home at Sheraton Park, Durham City, in September 2017. • The £40 million Durham University Teaching and Learning Centre, including the Durham Centre for Academic Development, will open in September 2019, with a range of learning environments and technologies. • A £35 million upgrade to our Maiden Castle Sports and Well-being Park will be completed for September 2019, supporting our students to compete at the highest levels of UK university sport, increasing student participation in sport and allowing further community use of our world-class facilities. • A new £40 million home for our Mathematical Sciences and Computer Science departments will open in September 2020, allowing both departments to increase staff and student numbers. The facility will also host our first student enterprise and innovation hub. • A purpose-built new home for John Snow College and a new college will open at Mount Oswald in September 2020, with full College facilities and a total of 1,000 student beds. But there is So Much More to come By 2027, we will: • Deliver phase two of our Estate Masterplan, in- cluding a new home for Durham University Business School at Elvet Waterside and new developments for our Arts and Humanities Departments at Elvet Riverside. • Deliver a third phase of estate development at our Science Site to ensure that our laboratory-based science Departments have the facilities to match their international reputations. • Deliver repairs to existing buildings, both Collegiate and academic, such that 85% of our buildings are of a very high standard. • Establish and nurture four to six new Colleges.
The Estates and Facilities Directorate
The Estates and Facilities Directorate makes a positive and significant contribution to the University's shared vision by developing and maintaining the physical environment which contributes to the University's key aspiration of attracting high calibre staff and students to the University. We are a community of colleagues with a passion for excellence in everything we do; making a positive and significant contribution to the University, recognised by our stakeholders as delivering value for money services.
At the heart of our recruitment, we want to attract and secure the very best people to ensure the delivery of an estate that is both welcoming and safe for our students, staff and visitors. It is an exciting time to join the team, as the Directorate is currently in Phase One of a three-phase programme running until 2027, to deliver the Estate Strategy and Masterplan; supporting the University’s overarching strategy.
Assistant Space Manager
Job Title:
Assistant Space Manager
• acquisition and disposal of built environment related assets;
Department:
Estates and Facilities Estates Operations
• procuring and managing utilities and services;
Responsible to:
Senior Space Manager
• providing postal, delivery and security arrangements and advice to the University; and
Grade:
Grade 6
• the delivery of a wide-range of customer-facing services, including: contract management; estates and facilities relationships management; house- keeping and cleaning, business resilience, event management; reception helpdesk; university retail; business support; health and safety; and management information. The Assistant Space Manager will support the Senior Space Manager with the management of the University’s space portfolio; identifying, analysing, optimising, recording and proposing solutions for residential, learning, teaching, research and support services space requirements across the University estate to achieve the University’s objectives and support the wider-University Strategy.
Salary range:
£26,243-£32,236
Contract type:
Permanent
Working arrangements:
Full-time (35 hours) Five days out of seven, primarily Monday to Friday
The Department and Role Purpose
The Estates and Facilities Directorate provides a number of essential services to Durham University and is responsible for managing, maintaining and developing the infrastructure and building fabric of the various campuses, including: • maintaining and regularly reviewing a maintenance programme which takes account of short, medium and long term needs of all buildings and University grounds; • implementing the works identified and funded within the various maintenance programmes and operating a system for dealing with day-to day requirements, including the provision of an out-of- hours emergency service; • providing a professional, technical service to the University for the design, construction and procurement of new buildings and adaptation works to existing buildings;
• identifying and recording the use of space and advising on ways of increasing space utilisation;
• property and asset management;
The Role
Core responsibilities:
• Involved in the purchase and return of goods and services.
• Experienced space management practitioner, planning and co-ordinating projects and work streams with inter-related activities.
• Support the capture of space requirements from users and work with colleagues to translate these into recommendations for future service provision.
• Plan and organise own workload with or without involvement with project work streams.
• Specialist support with problem solving and query handling, in relation to space management and accommodation moves. • Reactive and proactive service provision with others to deliver an excellent stakeholder experience. • Relationship building, network participation internally and externally to build and update knowledge and skills.
• Engage with external peers and specialists to exchange knowledge and information.
• Interpret, and present space management and estates information and data.
• Implement and monitor space utilisation protocols, procedures, processes and regulations.
• Carry out more in-depth investigations, searches and research information and data to identify trends and patterns. • Take responsibility for day-to-day decision making within own area of responsibility for operational aspects of service delivery, translating external requirements into practical application and advice. • Implement and monitor recognised procedures to ensure compliance and meet University values of inclusion, diversity and participation. • Contribute to business meetings, working groups and committees to help shape service delivery and stakeholder expectations.
The Role
Role responsibilities:
• Plan, review, monitor and investigate mechanisms to ensure all organisational stakeholder requirements have been met. • Maintain asset registers ensuring that the administration of the acquisition, storage, distribution, movement and disposal of assets is documented.
• Work independently or with other staff or contractors across the University to deliver infrastructure services and projects.
• Liaise and network with contractors and third-party suppliers to facilitate the exchange of information, and help focus joint effort with projects and service delivery. • Liaise with key stakeholders and client representatives across the University to inform and advise about key structural, physical, and virtual environmental changes.
• Demonstrate ability to use a range of equipment, virtual or digital services.
• Take responsibility for carrying out more specialist risk assessments and incident resolution.
• Working with the Senior Space Manager, provide support to the University’s Academic Space Planning Group (ASPG).
• Contribute to the review of Space Management Policies and Procedures.
• Contribute to the development of five to ten-year University-wide space plans, regarding the effective utilisation of space, which will feed into the Estates Strategy and appropriate business cases.
• Deputise for the Senior Space Manager at meet- ings and other events, when required.
• Any other reasonable duties.
• Support with the management of the Estates Management Statistical (EMS) information
Specific Role requirements
• May be required to work evenings and weekends, as business demands.
• Monitor actual and future space usage across the estate, taking account of University requirements and forward planning accordingly. • Working collaboratively with others, contribute to the development of major projects that have a space management impact. • Contribute to the surveying of existing space and buildings, ensuring the data is accurately maintained, in order to produce Space Utilisation Plans. • Manage and update complex technical specifications using CAD drawingson individual projects and the estate as a whole. • Engage with internal and external networks, exchanging knowledge and information to provide input into the planning and development of future projects and services.
• Attend all training and development, as required.
Person Specification
Criteria (E – Essential/D – Desirable)
E
D
Good oral and written communication skills.
X
Proven IT skills, including use of Microsoft Office. X Five GCSEs at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience). X Educated to HND level or above. X Educated to degree level, or equivalent, in a relevant discipline, or substantial, relevant equivalent experience working in a large complex environment. Professional space management practitioner with knowledge and expertise in one or more areas of buildings or estates services. Relevant industry and professional recognition and certification of achievement of skills and knowledge. Training/qualification in AutoCAD or similar Computer Aided Design Software. X
X
X
X
Evidence of continuing professional development.
X
Demonstrable ability to proactively work with team members to ensure the delivery of high quality services. Ability to solve problems and resolve issues, plan solutions and make pragmatic decisions. X X
Experience of contributing to the delivery of buildings or estates services.
X
Ability to provide support for infrastructure projects.
X
Health and safety compliance knowledge.
X
Experience of providing advice and guidance to a range of customers and colleagues.
X
Ability to effectively network and exchange advice and information for development purposes.
X
Experience of implementing policy and procedures.
X
Ability to read and interpret technical information including legal documentation, government regulations, building specifications and professional journals.
X
Ability to collect, review, analyse and present data.
X
Benefits
When you work at Durham University, you can take advantage of a fantastic range of staff benefits including pension schemes with generous employer contributions, and salary sacrifice schemes which save you money, including childcare vouchers, nursery fees and cycle to work. Further information can be viewed below. You will enjoy generous holiday entitlement, members of staff in Grades 7-10 receive a total of 42 days paid holidays each year. This is made up of 30 days holiday, eight statutory Bank holidays and four Customary days, usually taken at Christmas when the University offices are closed. We have lots of ways to help our staff maintain a healthy lifestyle and work-life balance including flexible working arrangements, family-friendly leave, research leave and Occupational Health and Coun- selling services. Holidays, flexible working, leave and welfare
Childcare, facilities and attractions
We have an onsite nursery and you can enjoy access to our excellent libraries, sporting facilities, and visitor attractions such as the Botanic Garden and Oriental Museum. You are encouraged to become an active member of one of our Colleges with their varied range of social and cultural activities. All our staff enjoy up to five days volunteering time through our successful and thriving staff volunteering scheme.
Charitable giving
You can choose to donate to a charity of your choice direct from your salary through payroll giving.
My Durham
Durham University offer a range of discounts and savings through their staff benefits portal, My Durham. My Durham is a central hub from which eligible staff can access a range of employment benefits, including corporate discounts, childcare vouchers and the Cycle to Work Scheme.
Relocation
The University is able to offer financial and logistical relocation support to candidates that are seeking to move to the area to take up a role with the University.
Further information and application process
For a confidential discussion to learn more about the role and opportunity please contact Durham University’s appointed recruitment partners Ben Duffill and David Craven of The Management Recruitment Group.
Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to ben.duffill@mrgpeople.co.uk and david.craven@mrgpeople.co.uk
Closing date:
18 August 2019.
David Craven T: 0161 637 0836 E: david.craven@mrgpeople.co.uk Ben Duffill T: 0203 962 9900 E: ben.duffill@mrgpeople.co.uk
Interviews will take place during mid September 2019.
Inspiring the extraordinary
The Management Recruitment Group 52-54 Gracechurch Street London EC3V 0EH 0203 962 9900
www.mrgpeople.co.uk
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