Head of Facilities and Operations
CONTENTS
2. Welcome 3. About Us 4. Research at the University of Westminster 5. Our Research Successes 6. Our Campuses 7. Organisation Chart
8. Job Description 9. Job Description
10. Person Specification 11. Application Process
WELCOME
Thank you very much for expressing an interest in the University of Greenwich. This is an exciting and rewarding place to work and a university which is very much on the up. We are fortunate to have some major assets in our excellent locations, state of-the-art campuses and facilities, strong finances, attractive portfolio of academic programmes and talented staff. The University of Greenwich has a growing reputation. One of the largest universities in the capital by student numbers, we are widely recognised for the quality of our learning and teaching, and the experiences our students enjoy. Our research is regularly acknowledged as among the best in the world. Recently, we were rated as one of the Top 10 greenest universities in the country by the People & Planet Green League. Our staff and students continue to win prizes and awards. Building on these firm foundations, we have developed an ambitious plan for the future centred on academic excellence in all that we do. Our goal is to raise our profile significantly both nationally and internationally by enhancing our already very good research and enterprise, and learning and teaching. We have initiated some of the work that will get us there. For example, we have recruited more than a dozen new world-class professors and readers, and 50 PhD students to support our objective to enhance research and enterprise activity. We are becoming more selective in our recruitment policy and are enhancing our learning and teaching. We are also investing in our future through our wonderful new building at Stockwell Street in the centre of Greenwich. Other major estates, IT, recruitment, marketing, finance, student and staff initiatives are planned. If you recognise this commitment to excellence and ambition and would like to contribute your expertise and energy, I encourage you to apply. Professor David Maguire Vice-Chancellor
David Maguire took up the post of Vice-Chancellor of the University of Greenwich in 2011. He has a successful track record of senior leadership in the private sector and higher education in both the US and the UK. He held staff appointments at the universities of Birmingham City, Lancaster, Leicester, Plymouth and Redlands (California), and was the Chief Scientist and Director of Products at Esri (Environmental Systems Research Institute, Inc), a global software company with headquarters in California. Educated at the University of Bristol and the University of Exeter, David is an acknowledged expert in computer mapping and geographic information systems. He is a board member and trustee of several organisations and was a member of the Thomas Review of Part-Time Higher Education.
2
ABOUT US
Great things about the University of Greenwich n Topics covered by our world-leading, innovative research include computer modelling software developed to predict how people behave in emergency situations, such as fi res; super antibody research to develop treatments for the flu virus; and stents (tiny artificial tubes for keeping open damaged arteries) which are coated to deliver life-saving drugs into the bloodstream. n The Greenwich Campus is based on a UNESCO World Heritage Site, and we are custodian of 16 listed buildings with special architectural or historic interest. n Nobel Prize winner Professor Charles Kao, pioneer of fibre optics, was educated here. Staff include Professor John Morton, whose research contributed to a Nobel Prize for the Intergovernmental Panel on Climate Change. n We have won three Queen’s Anniversary Prizes for Higher and Further Education. n Among our academic staff are four prestigious National Teaching Fellows.
n We were an official host venue for the London 2012 Olympics. n Our £76 million Stockwell Street development in the centre of Greenwich is to open shortly. n We have received eight awards from Times Higher Education, recognising Most Innovative Teacher, Outstanding Engineering Research, Outstanding International Strategy, Outstanding Contribution to Innovation and Technology, and Outstanding Contribution to Sustainable Development.
3
RESEARCH AT THE UNIVERSITY OF GREENWICH
research areas and supporting the career development of a growing network of Early Career Researchers. An ambitious programme of investment in research is under way, with up to 20 new blood and replacement posts and 50 fully funded PhD studentships being filled to further boost the institution’s research capacity. Innovation and partnership Our researchers work with international business and industry clients, with local and regional councils, with health services, and with governments and charitable agencies in developing countries. We are partners in the Medway Innovation Centre, which provides expertise in both technical and commercial development to new businesses across south-east England. Our Greenwich Research & Enterprise office was shortlisted for the 2010 Times Higher Education Outstanding Research Management Team. Research and enterprise at the University of Greenwich has much to contribute to the regions we serve. With its rapid growth, the university is a very exciting place to be.
For more than a century, Greenwich has been solving problems for governments, charities, industry and other partners, working in fields such as computer modelling, fire safety, health care, pharmaceuticals and sustainable development. Our researchers have won a series of national awards, including Queen’s Anniversary Prizes for Higher & Further Education. We believe that research is an essential underpinning for high quality university teaching. We aim to concentrate our efforts on curiosity-driven and applied research of world-leading and internationally excellent quality. We believe in the importance of validating our work through the experience of application, and we value high-impact engagements with local, national and international partners. We are committed to nurturing the entrepreneurial spirit of both our staff and students. Our research vision The University of Greenwich is building a vibrant research and enterprise culture which informs teaching, benefits the community and society, and enriches the creativity and innovation of staff. We undertake a wide range of research and enterprise, including work in the humanities and creative arts, business, science, engineering and education. We are also nurturing emerging
4
OUR RESEARCH SUCCESSES
The quality and application of our work has been recognised by several prestigious awards in recent years: n In 2009, a breakthrough made by Professor Steve Torr of our Natural Resources Institute was named as one of the ten most important discoveries to be made in a UK university over the past 60 years. A Universities UK poll of academics recognised his work on controlling the tsetse fly in Africa, which is helping to combat the fatal disease sleeping sickness. n The Faculty of Architecture, Computing & Humanities Fire Safety Engineering Group, led by Professor Ed Galea, has been nominated for many awards, most recently a prestigious Guardian University Award for Ed’s work on a life-saving evacuation signage system. n The university won a Times Higher Education Award in 2008 for an innovation which converts industrial waste while capturing CO2. In 2008, the university won its third Queen’s Anniversary Prize for its participation in Tabeisa, an innovative project to reduce poverty in Africa. n Our research team helping to restore the Cutty Sark was named 2009 Times Higher Education Engineering Research Team of the Year. n Researchers working on 19 sustainable development and agriculture projects in India helped the university to win the 2010 Times Higher Education Award for Outstanding International Strategy.
n In addition to expanding work undertaken by our established research groups, we are developing new and exciting initiatives in a range of areas, including genomics, serious computer games and sports science. n The university has won particular praise for research in biological sciences, agriculture, materials, chemistry, computational engineering and mathematical sciences, sociology, education, statistics and operational research, engineering and history (Research Assessment Exercise 2008).
5
OUR CAMPUSES
Greenwich campus The university’s largest campus is at the heart of a UNESCO World Heritage Site and is centred on three baroque buildings designed by Sir Christopher Wren at the end of the 17th century. “More breathtaking than the Versailles of Louis XIV” is how it was described by The Independent. The University’s new award winning building in Stockwell Street is another interesting addition to our prestigious estate. This houses a purpose-built library and computing centre and a new home for the Faculty of Architecture, Computing & Humanities. Avery Hill campus Set in 86 acres of parkland in south-east London, Avery Hill Campus combines a listed Victorian mansion with a £14 million development with modern teaching, living and sporting facilities. A library is housed in the mansion’s elegant former ballroom. The student village offers en-suite, online facilities and is home to over 1,200 students. Medway campus The Medway Campus is a centre for teaching, research and consultancy, offering hi-tech facilities in science, engineering, pharmacy and natural resources. Business, IT, paramedic science and nursing are also taught here, along with speech and language therapy. The campus, which dates from 1903, is based in splendid redbrick and ivy-clad Edwardian listed buildings.
Recent projects The University has undertaken a significant programme of capital works which has recently included: n New teaching and library space at Stockwell Street (completed in the Summer of 2015) n New student hub at the historic Medway campus (completion end of 2016) n A £14 million project to improve facilities on campus has brought two new buildings to the Southwood Site at Avery Hill. The David Fussey Building is home to a sports and teaching centre. A new 15 year estates strategy is currently being devised with some early schemes including: n Development of the Dreadnought building in Greenwich to encompass a new student hub – value of c.£25m n Naval College refurbishment n £5m refurbishment of the Halls of Residence n £5-£10m further redevelopment of the Avery Hill Campus n Current feasibility for the creation of a new sports hub at the Avery Hill Campus
6
ORGANISATION CHART
The Current E&FM Structure (High Level)
Head of Estate Strategy and Programme Delivery
7
JOB DESCRIPTION
1. Job title: Head of Facilities and Operations 2. Reports To: Director of Estates and Facilities 3. Direct Reports: Campus Estates & Facilities Managers, Transport & Green Travel Manager, Sports and Recreation Manager, Estates Compliance Manager, Helpdesk Administrators 4. Purpose of the Role: To be responsible for the leadership, management and motivation of a multi-disciplinary team of property professionals and deliver high levels of customer service and campus services on each of the three campuses and associated premises, including cleaning, caretaking, security, grounds, car parking, post and transport, sports and recreation in a timely, efficient, resource-effective manner, maintaining customer satisfaction levels, through the use and management of direct labour or contractors as appropriate. The post holder will maintain fit for purpose, functionally suitable, safe, legislatively compliant facilities and services in support of the university’s strategic plan and estate strategy. The post holder will liaise closely with directorate technical, professional and other staff, in the delivery of reactive and planned maintenance, major maintenance projects, as well as energy management, health and safety and legislative compliance. In addition, they will assess, review and develop policies and procedures to deliver service levels to ensure the appropriate physical environment. The post holder will provide high level technical and professional advice on facilities and operational issues and be directly responsible for the following functional areas: n Campus management n Transport services n Sports and recreation n Estate compliance
KEY ACCOUNTABILITIES Team Specific
1. To be responsible at all times for the efficient management of the university’s facilities and operations, both in-house and out-sourced. 2. Ensure successful delivery of facilities and operational services in a cost-effective manner, ensuring a proactive environment and fostering good customer relations at all levels. 3. Develop and manage facilities and operational contracts and consultant frameworks as an integral part of the delivery team and effectively manage all contracts, consultants, contractors and suppliers ensuring that they carry out all the duties they have been contracted to provide. 4. Advise on the most efficient and cost-effective ways of procuring relevant facilities and operational services whether using directly employed or contract staff, and prepare and review all relevantcontractdocumentation,specifications,feasibilitystudies, budgets and other information as appropriate. Monitor services and management accounts on an ongoing basis to ensure compliance with service level requirements. 5. Develop university wide procedures to rationalise contracts and processes and to establish agreed standards across university premises, ensuring responsibilities are fully defined. 6. Develop and implement policies and procedures to meet legislative requirements and to ensure a safe and secure environment for all staff, students and visitors. 7. Supervise the delivery of campus reactive maintenance and repairs, and contribute to the implementation of refurbishment projects when required, liaising with internal clients and professional advisers as necessary. 8. Liaise with the Head of Estate Strategy and Programme Delivery on planned maintenance and long term maintenance programmes. 9. Liaise with the Head of Estate Strategy and Programme Delivery to ensure project design is consistent with engineering and maintenance strategies and operational requirements. 10. To have sound knowledge of and ensure all statutory and good practice standards are met, in terms of planning, building regulations, listed buildings and particular standards related to the construction and maintenance of buildings and services. 8
JOB DESCRIPTION
4. Ensure continuous and business process improvement, ensure local compliance with health and safety legislation, ensure the appraisal of staff in accordance with agreed procedures, ensure appropriate staff development programmes are implemented, and communicate with staff on a regular basis. 5. To develop plans and prepare, monitor and control budgets for each functional area, complying with the relevant value for money criteria in the management and procurement of premises, goods and services. 6. Develop strong relationships with key internal and external stakeholders so that facilities and operations are consistent with university requirements and ensure effective communication about facilities and operations to the university and external stakeholders. 7. Contribute towards the development and enhancement of the directorate’s presence on the university website. 8. To provide leadership, management and motivation of a multi-disciplinary team of property professionals keeping the skills mix of all staff under review to ensure that the team is able to provide optimal levels of service and efficiency in achieving strategic and service objectives.
11. In collaboration with relevant technical service staff, put in place, manage and keep under review, systems and procedures to encourage energy-saving, efficiencies in waste management and inter-campus logistics and environmental investment proposals together with implementation strategies. 12. Develop, put in place and manage Estate Management, Helpdesk and other IT based management tools to enhance the delivery of the department’s services, taking effective actions on issues raised, communicate feedback and benchmarking of performance. 13. Act as chairperson of the Campus Health and Safety Consultative Group. 14. Take a lead role in contingency and emergency planning and response. Generic 1. The post holder will need to be an able communicator and capable of working under pressure, able to demonstrate at all times a high level of competency and expertise in dealing with senior staff of the university, professional advisers and members of the public as well as colleagues at other HE institutions. The role will necessitate close involvement with major maintenance projects, management of substantial budgets dealing with complex personnel matters and a detailed understanding of legislative issues. 2. To contribute towards the development of an integrated directorate and lead and develop a service that instils customer excellence that will best enable the directorate to support the delivery of the university’s core activities and meet clearly the identified needs of its customers. 3. Work with and assist other senior directorate staff in formulating policies, managing the estate and ensuring a physical environment which is safe, attractive and fit for purpose.
9
PERSON SPECIFICATION
ESSENTIAL Experience n Demonstrable experience of managing large revenue budgets n A demonstrable ability of managing and co-ordinating complex activities including building related projects within limited time constraints and to work under pressure with successful outcomes n Strategic and tactical management experience in soft and hard FM services n Experience of contract management and performance management n A sound understanding of the legal, contractual, procurement and financial aspects of major facilities and operational issues n Extensive experience of delivery and achievement at a senior management level, meeting strategic goals on time and within budget n A sound knowledge and understanding of BIM n Experience of working closely with and directing professional staff and advisors n Significant experience of managing risk and implementing systems to ensure its mitigation Skills n Demonstrable leadership and management skills, able to manage both in-house staff and external consultants and contractors, covering professional, technical and administrative roles n An ability to implement high-level strategic plans, prioritise objectives and contribute effectively to such plans n Possession of a clear understanding of sustainability issues in the HE sector n Strong interpersonal, organisational and leadership skills and a proven track record in motivating and developing staff n Significant experience of working with professional consultants and advisers and other external stakeholders n An ability to build strong working relationships with senior staff and to be a key team player and command respect from a wide range of senior level stakeholders both within and outside the organisation n A strong commitment to customer service in a complex organisation n A widely based understanding of resource management, including personnel, premises, residential accommodation, building services and recreational amenities Qualifications n A good first degree or similar level qualification in a property or related field n Membership of a relevant professional body
DESIRABLE Experience
n Delivering facilities and operational services in listed and heritage buildings. n Worked in a large complex and customer focused organisation and been able to build strong relationships across the organisation n Procurement of facilities and operational contracts, output/ input specifications and framework agreements n Experience of business process redesign, introducing and managing change, and experience of successful commercial and employee relations negotiation n Experience in working to ensure projects deliver a reduction in CO2 and contribute towards sustainability goals
Skills
n Excellent interpersonal skills, demonstrating negotiation, advocacy and communication strengths n An up to date knowledge of current facilities and operational trends and legislation n An attitude that is open and honest and be able to embrace and lead a “no surprises culture”
Qualifications
n A relevant postgraduate qualification in facilities/health and safety or similar discipline n Post related CPD/on-going training
10
APPLICATION PROCESS
Benefits n Top of the scale is £72,584 (inclusive of London Weighting). In additional to this, a Market Supplement will be offered to bring the total salary to c.£75,000 n The annual leave entitlement is 26 days, rising to a maximum of 33 days with long service award in addition the University has 3.5 closure days over Easter and Christmas + bank holidays n The Local Government Pension Scheme n A strong commitment to staff development, which includes both internallyandexternallyfacilitateddevelopmentsessionsaimedat both academic and support staff n Loans for computers and rail and bus season tickets n We offer interest free season ticket loans and savings on bikes and childcare vouchers through theGovernment’s salary sacrifice scheme n Use of a fully equipped gym and lunchtime exercise classes
The University of Greenwich have retained the Management Recruitment Group as their advisors and please contact Michael Hewlett on michael.hewlett@mrgpeople.co.uk or 020 8892 0115 for an informal/confidential discussion about the post. Closing date for applications is Sunday …… and applications should consist of a CV and covering letter setting out your interest in the role and highlighting your matching experience. Process MRG will be undertaking preliminary shortlisting meetings w/c ……. Informal interviews/campus tours will be conducted w/c……. The formal panel interview is scheduled for w/c………
11
Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115
68 King William Street London EC 4N 7DZ Tel 020 7 959 2368
111 Piccadilly Manchester M1 2HY Tel 0161 638 0936
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13Made with FlippingBook flipbook maker