CANDIDATE INFORMATION PACK
DIRECTOR OF OPERATIONS (ESTATES)
WH
3 RD
Most targeted university by UK’s top 100 graduate employers 7 TH The Graduate Market in 2018 , High Fliers Research Ltd
wide assessment) (REF) in 2014 (most recent UK- Research Excellence Framework Overall among universities UK research
“Create and care for places that inspire excellence, through exceptional service”
8
NO.
IN THE UK
league table The Guardian 2019
Our Vision
Here at Estates we provide a place of opportunity and inspiration for our students, our staff, our business partners and our local community. We create and care for the spaces they need to thrive and reach their potential. Our work stretches from planning and constructing huge research facilities like the National Automotive Innovation Centre, to making sure the facilities are maintained really well and the place is looking good. We want everyone connected with our community to enjoy opportunities to thrive and reach their potential... We believe we can deliver the space that caters for all needs, and we aspire towards making this space both welcoming and intellectually enriching. Because the University’s reputation is underpinned by a commitment to teaching and research excellence, we also believe any campus development must reflect the same high standards. The constant reimagining of our space is something that defines Warwick. We’re prepared to use our creative thinking to forge new ways for our University to prosper. We’ll break with convention, forge new connections and, sometimes, we’ll surprise with the paths that we choose to take. But however we develop the University, the actions taken are to ensure we all benefit from a place of endless opportunities. Further information about the University can be viewed at https://warwick.ac.uk/ about/profile/essentialwarwick.pdf Detailed background to our strategy can be viewed at https://warwick.ac.uk/about/ strategy/ T WE DO
Our Values Respect – Be responsible. Do what you say you will do. Show respect to your fellow workers with appropriate conversation and empathy. Teamwork – helping and guiding. Persuading and sharing. Open and willing. Flexible and committed. Ownership – You as an individual and team member, are accountable for the quality and timelines of the outcome. Professionalism – Knowledgeable – keep up to date. Plan things through, ask if in doubt. Be reliable and positive.
We’re a world-leading university with the highest academic and research standards. Warwick is a place of possibility. We’re always looking for new ways to make things happen. Warwick provides a tireless yet supportive environment in which you can make an impact. And our students, alumni and staff are consistently making an impact - the kind that changes lives, whether close to home or on a global scale. With more than 6,500 staff and 26,500 students, our student numbers have grown by more than 8,000 in the last ten years. Our research income in 2017/18 was £162.8m and our capital spend reached £142.8m. We aim to be even more successful in 2030 than we are today, as one of the world’s exceptional universities. We’ll focus on and support our talented staff and students, giving them the freedom and environment in which to flourish. Our core aspirations are in research and education, underpinned by four strategic priorities: innovation, inclusion, regionalisation and internationalisation.
Warwick is a fantastic place to work, a place where you should expect the unexpected. No two days are the same, and plenty of perks come with the role. Core Benefits: • Competitive salary with annual salary review • Attractive pension scheme with substantial employer contributions • Generous annual leave to keep you energised • Relocation support (if applicable). • Recognition Scheme to celebrate the excellence and contribution of staff • Staff awards to recognise peers and colleagues and their great work. Health & Wellbeing • Employee Assistance Programme • Discounted private healthcare and cash plans to keep you and your family happy and healthy. Learning & Development • Learning and Development Centre that offers workshops, coaching and more • Warwick learning account that gives you vouchers towards degrees, masterclasses and short courses. Fitness & Lifestyle: • New World Class Sports & Wellness Hub offers discounted gym membership in incredible facilities • Flexible working to help your work/life balance. Family • Maternity, paternity and adoption leave for that vital family time • Warwick University Nursery and Children’s Services in a convenient on-campus location (including ‘Children Holiday Schemes’) As well as those listed above, there’s many more benefits of working at Warwick which you can find out more about online: https://warwick.ac.uk/services/humanresources/workinghere/reward/ Recognition: • Senior performance and remuneration review
Masterplan
Masterplan Vision The Masterplan provides the means to accommodate the future growth and needs of the University and the scope to reshape the campus so that it offers an exceptional campus experience and quality of life for all. It also extends beyond the confines of the campus itself to embrace the interface between campus life and local communities as well as the experience of commuting and travel to the campus. In delivering the Masterplan, the University also places the environment and ‘By 2030 Warwick will be one of the world’s exceptional and distinctive university campuses, transforming the learning, living and working experience of our campus supporting our local communities and providing connectivity to our region and beyond.’ The Masterplan The six aims of the vision combine to form the Masterplan. The University campus is depicted with a re-energised and repurposed centre, where new and refurbished buildings frame and activate a mix of vibrant and calming public spaces. The campus is transformed into a place for people, with vehicle movements heavily restricted. Pedestrian, cycle, and public transport routes are more dominant and links across campus and to neighbouring communities are more comfortable and clear. The green parkland character of the campus is retained and enhanced and the green credentials of the masterplan are evident in low energy design, sustainable drainage systems, and green roofs. Below the surface and across the wider campus a revitalised infrastructure is providing enhanced resource efficiency, onsite renewable energy, and energy storage. sustainability at the heart of all new development. The Masterplan Vision statement is as follows:
Masterplan Aims Aim: To form a vibrant learning, working, and living community
The University estate will need to grow to meet the University’s growth aspirations. The overall footprint of the University campus is already quite extensive, however, and a common criticism is that this dampens the social energy of the campus and a sense of place. Moving forward, the growth and enhancement of the campus will be focused at its core to form a more vibrant learning, working, and living community. Over the next 12 years there will be buildings that will be coming towards the end of their useful life, providing an opportunity through demolition, refurbishment and repurposing, to restructure the campus estate. Sites will be developed at higher densities to yield significantly more built area without compromising on greenspace. Academic delivery will relocate from the edge of campus at Westwood to strengthen the core and provide for a more consistent university experience. Aim: To shape a distinctive University of Warwick identity that has a ‘cosmopolitan in the countryside’ feel There is a feeling that the University is losing the green character that was a strong part of its identity. New green, leafy, and active spaces will be created amongst buildings in the core of the campus and enhanced green corridors will sustain connections between the rural countryside and the edge of the city. The built layout and skyline of the campus will be transformed to create distinctive quarters and aid navigation of the campus. Aim: To create an accessible inclusive people focused environment Traffic congestion, the speed of traffic, parked vehicles, and highway engineered spaces create significant issues of segmentation and division for pedestrians and cyclists. This undermines the campus experience, resulting in ugly tarmacked spaces, and walking and cycle routes that are not intuitive and add anxiety to an already pressurised student experience. The future campus will offer a much better environment for people with a more cohesive, convivial, and easily navigable network of routes, whilst still providing for essential servicing and car parking needs. Aim: To transform regional transport connectivity to campus With a lack of viable alternatives, staff, and visitor commuting to the campus is currently dominated by single occupancy commuting by car. This leads to high levels of peak hour congestion and a ‘hunt’ for parking, which also adversely impacts on buses, cycles, and pedestrians that share the same highway network. A flexible, multi-mode approach is proposed to suit the different needs of users, the geographic diversity of home addresses, and differing financial influences. Aim: To deliver a SMART Carbon Neutral Campus The reshaping of the campus offers the scope to accentuate the University’s commitment to sustainability and deliver a SMART Carbon Neutral Campus. For the avoidance of doubt, ‘carbon neutral’ is expressed in terms of the University’s measured scope 1 and scope 2 carbon emissions. It has also been developed conscious of the need to be resilient, scalable, affordable, and environmentally sustainable. This will include proposals to reduce environmental burdens (energy, carbon, water, waste and materials), to maximise the generation and storage of green energy, and to implement SMART technologies. Aim: To create a flexible framework for other development opportunities within the campus and beyond New development associated with the University’s growth aspirations will be focused on the renewal of the campus core, but there will also be other development opportunities associated with the peripheral areas of the campus. The University is positioned on the edge of Coventry, next to the communities of Canley and Cannon Hill, where there is scope for regeneration. The other side of the campus is located in Warwick District where the development of new residential communities is allocated in the Local Plan.
POST TITLE: DEPARTMENT:
Director of Operations
Estates
POST RESPONSIBLE TO: POST RESPONSIBLE FOR:
Director of Estates
Up to 200
Job Purpose: The Director of Operations will be responsible for strategic and operational leadership of the hard and soft facilities services for the Estates department at the University of Warwick. This is a sizable and senior role within a top ten University whose strategy is to be a global leader in the Higher Education market. The estate relies on well maintained and operationally resilient facilities, which are fundamental to the overall student and staff experience. With increasing customer expectations and more demand for increased value, the operational effectiveness of the Estate is fundamental and this role will set the direction for achieving exemplary future asset management and service delivery at the University. The role is responsible for setting the operational asset management strategy, leading a large diverse operational team and taking full accountability for delivering operational excellence within budgets, whilst providing an exceptional service experience. The post holder will be ultimately accountable for ensuring that the senior managers who are leading these wide-ranging operational teams (including: asset information, engineering maintenance, energy, environmental and facilities management) deliver an agile, operationally efficient and service focussed function, that are regulatory complaint and benchmark as best in class. The role will require a resilient, and change orientated leader, able to impart pace and new ways of working within a union environment. This will include cultural change in line with the vision and values of the department and University, in particular ensuring inclusion, diversity and equality. Duties and Responsibilities: 1. With expert knowledge of estates operations and trends, act as a visionary to define develop, agree and lead the implementation of the operations strategy for the Estates Department. Ensure focus is on vastly improving service and performance across the department, particularly in the areas of customer service, quality, compliance and operational effectiveness. 2. Work in partnership with the Estates senior leadership team, to develop and implement the overarching Estates strategy and masterplan to enable and support the university strategy and core purpose. Deputise for the Director of Estates as required at high level meetings both internally and externally. 3. Provide assertive leadership to senior managers who oversee the large diverse workforce (both direct labour and subcontract), using exceptional communication skills and strong visible and focused leadership to deliver a modern, effective and high quality service safely, whilst maintaining a positive and motivated workforce, instilling discipline and consistency into ways of working. 4. Lead and implement significant change programmes and new ways of working across the department, to deliver a culture shift to achieve optimum service delivery and a high performance culture based on respect, professionalism, team work, inclusion and diversity.
5. Responsible for ensuring the skills and competence are appropriate for the department, leading on staff learning and development. 6. Ensure financial sustainability by determining, developing and managing operating budgets (operational revenue budget of circa £30m and capital budgets where appropriate). Implement measures to maximise value for money and cost effectiveness, achieve targeted savings and operational KPI’s. 7. Responsible for reviewing, creating and defining the appropriate operational management procedures to manage and maintain the University operational assets to an exemplary standard, ensuring consistency of supply and resilience across the asset base. 8. Develop positive relationships and influential networks with key senior stakeholders both within and external to the University and ensure that the University’s reputation is enhanced. Undertake key negotiations and contract management in relation to maintenance and facilities service provision, particularly with key supply chain partners. 9. Take the lead role in demonstrating improvement to services and asset management through competitor and industry research and analysis. To lead on value adding and measurable continual improvement. 10. Review and implement rigorous data driven, KPI based monthly and annual reporting processes to demonstrate achievement to operational objectives, ensuring full accountability. 11. Implement a quality management system ensuring appropriate management systems are implemented in accordance with the University and Estates policies. Actively support and maintain the current certification across Estates of OHSAS 18001 and ISO 14001. 12. Accountable for ensuring that the University is a leader in energy and environmental performance, reducing impacts on natural resources, striving for improvement and ensuring compliance with emerging legislation and governance. 13. Responsible for all legal and statutory compliance, audits and reports within Estates Operations. Provide a safe, healthy, clean environment and ensure compliance with relevant legislation, rules and regulations. Lead and manage appropriate crisis/disaster and business continuity plans for the Estates Operations. 14. Work closely with other departments to achieve required outcomes and when requested by senior directors be flexible and adaptable to take on other responsibilities as required to support the delivery of services for the Estates department and University.
REQUIREMENTS The post holder must be able to demonstrate:
Degree or equivalent experience
Post graduate qualification / chartered professional qualification in a property / built enviro
Experience of leading and managing a large professional facilities management function Services within a complex, dynamic, fast paced, operating environment, preferably in a co
Strong people management and leadership skills and significant experience of designing with Trade Unions
Experience of developing and implementing business and operational strategies
Strong understanding of contract management and procurement in a facilities area with e
Excellent understanding of legislation and governance surrounding soft and hard FM Serv
Understanding of the political arena, and how changes will impact the organisation
Strong financial acumen with experience of managing significant budgets, implementing c
Excellent communication and interpersonal skills, both verbal and written, including stron
Asset Management qualification
APRIL 2019
DIRECTOR OF ESTAT
CAPITAL PROGRAMMES
FINANCE
OPERATIONS
COMPLIANCE & ASSURANCE
MAINTENANCE
FACILITIES
ESSENTIAL (E) OR DESIRABLE (D) REQUIREMENTS
MEASURED BY: a) Application b) Test/Exercise c) Interview d) Presentation
E
(a) (c)
ment / facilities management related discipline
E
(a) (c)
overing the full breadth of hard and soft FM mercial environment
E
(a) (c)
nd implementing change, involving consulting
E
(a) (c) (d)
E
perience of achieving cost savings
E
(a) (c)
ces and interpreting this for the University
E
(a) (c)
E
(a) (c) (d)
st savings and creating budget plans
E
(a) (c)
negotiation ad influencing skills.
E
(a) (c) (d)
D
(a) (c)
S
STRATEGIC PROGRAMMES AND GOVERNANCE
TRANSPORT & FUTURE MOBILITY
CCOMMODATION
KEEP CAMPUS MOVING
ENERGY & SUSTAINABILITY
For a confidential conversation please contact our advisor Michael Hewlett (E: michael.hewlett@mrgpeople.co.uk) of The Management Recruitment Group on T: 020 8892 0115. Applications should consist of a comprehensive CV (of not more than 4 pages) and a covering letter (of not more than 2 pages) detailing how your skills and experience meet the Person Specification.
Applications should be sent to michael.hewlett@mrgpeople.co.uk.
The closing date for applications is Thursday 16th May 2019.
“There is a place where your ideas and career ambitions can be realised, in roles both expected and unexpected. It’s situated in an environment that caters for your work and social needs. It’s globally-focused, too, so your career can take you as far as your energy, imagination and potential allow. And, within 50 years, it’s become a UK leading higher education institution, earning the title of University of the Year 2014-2015 by The Times and Sunday Times.”
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