Deputy Director & Head of Business Services (Hospitality Accommodation Services)
CANDIDATE INFORMATION PACK
Welcome
‘From world-leading research and teaching facilities to outstanding historical and cultural assets, our estate provides the physical foundations for our reputation as a great university and destination of choice for many around the world.’
PROFESSOR SIR DAVID EASTWOOD, VICE-CHANCELLOR AND PRINCIPAL
‘Our campus is highly regarded and praised for its natural beauty, green credentials and architectural aesthetics. It is an asset to the University and to the city and region, offering a platform for world-class research and outstanding teaching, as well as social wellbeing for staff and visitors. We must ensure that it is protected and maintained but also that it continues to adapt to changing pressures and demands.’
TREVOR PAYNE, DIRECTOR OF ESTATES
‘As the education market continues to change, we must ensure we are providing world-class facilities to support innovative teaching and enhance the student experience. From our collaborative teaching spaces and state-of-the-art laboratories to technology rich learning environments and accommodation, we are educating the next generation of graduates to be independent problem solvers, great leaders and influential global citizens.’
PROFESSOR KATHY ARMOUR, PRO-VICE-CHANCELLOR (EDUCATION)
‘Our resources and facilities are envied in the sector. At Birmingham, we put people at the heart of everything we do and we are committed to providing our outstanding, talented staff and students with first-class physical resources in a beautiful campus environment so that we can attract the best and brightest and that they may excel.’
PROFESSOR TIM JONES, PROVOST AND VICE-PRINCIPAL
The University of Birmingham
The
University of Birmingham is one of the largest civic universities in the UK with over 7,500 staff and 34,000 students.
Our research, education, worldwide reach and reputation, combined with our purposeful, pragmatic and pioneering approach, are making us the standard against which others are measured. Our heritage as the original ‘redbrick’, is combined with one of the most compelling and ambitious agendas in higher education. Quite simply, at Birmingham we are making important things happen. Home to world-class researchers, whose work in everything makes a real difference to people’s lives, from developing next generation engine technologies to spreading better understanding of poverty, mental health, and religious behaviour in the modern age, we provide innovative solutions to big problems.
We think, recruit and compete worldwide.
Being named University of the Year for Graduate Employment in The Times and The Sunday Times GoodUniversity Guide 2015-16 places Birmingham as the UK’s number one university for securing a graduatelevel job and comes just two years after being named University of the Year in 2013-14. These coveted accolades recognise a transformative time in our history characterised by our bold, ambitious strategy and innovative approach to the challenges facing the sector. The University is a pioneer in sector-leading initiatives, including our ‘Birmingham Fellows’ programme, which has so far seen around 70 of the world’s best early career academics join us; and the much-emulated unconditional offers strategy for exceptional students. We have a clear vision for the future, ambitious leadership, world-leading academic strengths and a secure financial base. With an annual turnover of more than £700 million, we use our financial strength to invest in the intellectual and physical future of the University. This judicious planning has enabled us to pursue an ambitious 10 year capital development programme of c. £1bn. Some £300 million has been invested in the Birmingham campus over the past three years and our staff, students and wider community are already benefiting from a number of signature buildings, including a best-in-class library, a major sports centre, a dedicated postgraduate centre, outstanding new student accommodation, and a state-of the-art student services hub. We have now embarked on a further capital investment that will exceed £600 million over the next five years. Development is moving apace to establish a stunning Green Heart parkland area at the centre of our campus, a Collaborative Teaching Laboratory, a Hotel and Conference Park, Life Sciences Park, and many other facilities to benefit our academic and student communities. The spirit of innovation which is a key feature of the University’s history continues today, exemplified by the new University of Birmingham School; providing an outstanding academic education for the city’s young people and serving as a centre of teacher education in the region. Birmingham is a leading member of the Russell Group and a founder member of the Universitas 21 global network of research universities (www.universitas21.com) of which our Vice-Chancellor is the current Chair. The University’s Strategic Framework and 2026 vision can be found here www.birmingham.ac.uk/strategic-framework/Overview/birming- ham-2026.aspx
The
City of Birmingham is the UK’s second city and a ma- jor European centre. It is a city of business and ballet, canals and world-class concerts, jewellery and jazz, historical interest and contemporary vision; and has a rich and diverse community that creates a
The City Museum and Art Gallery houses the world’s finest collection of Pre-Raphaelite paintings, alongside a major collection of Old Masters, Modern and Contemporary pictures. The National Indoor Arena, the National Exhibition Centre, National Motorcycle Museum, National Car Heritage Museum, and the National Sealife Centre are other visitor magnets while the iconic Bullring is one of the largest dedicated shopping facilities in Europe. Sports and recreation are well served; the city offers international Test cricket, top-flight football, international championship golf and top-class rugby. Birmingham is also home to over 200 restaurants serving up 27 kinds of cuisine, and has more Michelin starred restaurants than any other English city outside London. Birmingham is within an hour’s drive of Stratford-upon-Avon and the Cotswolds. From Birmingham International Airport, more than 50 different airlines operate scheduled services to 100 destinations worldwide. The University has its own dedicated railway station, while 50 million passengers a year use Birmingham New Street Station, which will be at the centre of the proposed high-speed rail network. London is 80 minutes away by shuttle service, with trains every 20 minutes.
vibrant, multicultural and exciting place to live and work.
So it is no surprise that Birmingham has been chosen by the Rough Guide as one of the Top 10 places in the world to visit in 2015.
Symphony Hall, considered one of the world’s greatest concert venues and home to the City of Birmingham Symphony Orchestra (CBSO), forms part of the International Convention Centre at the hub of the UK’s canal network. The Hippodrome Theatre is home to the internationally renowned Birmingham Royal Ballet. Outside London’s West End, Birmingham boasts the highest concentration of live theatre in the UK, including regular tours by major opera companies. It is also home to the recently opened £189 million Library of Birmingham – the largest in Europe.
The City of Birmingham
up of over 1200 staff, the Hospitality and Accommodation services (HAS) department is a dynamic and forward thinking team, contributing towards many aspects of the student experience. The department are responsible for delivering many of the exciting projects that are taking place around campus at the moment, including the amazing new sport and fitness centre and upcoming conference hotel. We were also responsible for the recently completed Chamberlain re-development project, Global Village initiative and previously the opening of the Bramall Music Building in 2012. HAS are in control of the day to day operations of the University of Birmingham. We keep the campus safe via our security team, feed over 30,000 students (and visitors) in our catering outlets, and even manage all of the letters and parcels across campus via our Postal team. The clean and tidy campus in which we work is thanks to the hard work of our cleaning services team; and our environmental services team ensure that rubbish and recycling is dealt with in a timely and efficient manner. Other key operations within HAS include the two Day Nurseries, who provide a warm and welcoming environment for the babies and children in their care; the award-winning Worklink team who efficiently place students in work across the University; the beautiful botanic gardens and heritage attraction at Winterbourne; and the thriving conference and events office, who work in conjunction with in-house caterers Fresh Thinking and the bustling monthly Farmers Market. HAS are truly the lifeblood of the university. Without this team and the work that they undertake, the student (and staff) experience would be much poorer as a direct result. Made
About HAS (Hospitality Accommodation Services)
Job Description
Hospitality and Accommodation Services (HAS) employs over 1200 staff and has a turnover exceeding £55m in the last financial year. HAS plays a unique and significant role in the quality of the student, staff and visitor experience at the University of Birmingham. As one of the largest hospitality organisations in the West Midlands, HAS provides round the clock services across diverse areas such as the University’s sporting facilities, catering, cleaning, conferencing, hotel operations, day nurseries, portering, post, branded and own-brand retail outlets, visitor services and attractions (e.g. Winterbourne House & Gardens), student housing, transport, waste disposal and recycling. HAS is a highly commercial organisation operating within the University context. The Deputy Director & Head of Business Services (HAS) is responsible for directing and developing the Business/Professional Services’ operations and administration within and for HAS in order to support delivery of the Department’s and University objectives. This involves the strategic and pro-active management of people, resources and infrastructure and the development of administrative and business functions. Reporting to the Director of HAS and being a member of their Senior Management Team, the Deputy Director & Head of Business Services (HAS) will pro-actively work in partnership with Professional Services departments across the University, in particular Human Resources, IT, Estates, External Relations and Finance, playing a key role in ensuring effective partnership working between Professional Services staff in the University and within HAS. The post-holder will also head up two of Hospitality and Accommodation Services’ own business areas – our on-site childcare day nurseries provision (currently providing a service to c.240 children) and our student employment agency, Worklink. Worklink provide casual employment opportunities to our students in a wide variety of roles across the entire University and place approximately 5,000 students into 24,000 casual roles/placements each academic year.
Main Duties
1. Administration Strategic and operational management of administration within HAS, working in partnership with Professional Services and business partners to ensure a joined up, effective and efficient administration.
Developing and delivering systems/ structures to enable effective day-to-day management and administration within HAS.
Ensure that all Business/Professional Services and administrative staff within or aligned to HAS are working collectively in delivering efficient, effective and cohesive support to HAS.
Continuous improvement of processes and procedures within HAS ensuring these articulate with and contribute to process improvement across the University where appropriate.
Developing and implementing plans to ensure efficiencies and savings in HAS operations as required from time-to-time by HAS and University strategy.
2. People Management Leadership and management of HAS Professional/Business Services staff including, but not limited to, the direct line management of the HAS Health and Safety Manager and dotted-line management of the HR Manager (HAS), Learning and Organisational Development Manager (HAS) and the HAS IT Manager. In collaboration with the HR Manager (HAS) and the HR Business Partner (Professional Services), manage HR processes in HAS including recruitment, Annual Review & PDR, absence management, performance and disciplinary, grievance etc. In collaboration with the Learning and Organisational Development Manager (HAS), identify training and development needs across HAS and ensure that appropriate development and learning opportunities are implemented to address those. Through the HR Manager (HAS) and the Learning and Organisational Development Manager (HAS), ensure that an effective succession planning strategy is implemented across HAS. 3. Worklink Provide high level support to the Recruitment Manager - Worklink in delivering an efficient and customer-focused student recruitment agency service across the University, whilst ensuring that, at all times, the service is operating in line with all relevant employment legislation and best practice. In collaboration with the Recruitment Manager – Worklink ensure that a robust and legally compliant procedure is implemented and adhered to for all proof of permission to work in the UK checks to be carried out, and that all monitoring and compliance measures are in place for tracking of working hours, in particular for international students engaged via Worklink, so as to ensure that the University’s Tier 4 Licence is retained without restrictions. Lead periodic reviews and updates of the service in terms of standards, policies and procedures to ensure all necessary legislation, guidelines and recommendations are undertaken and adhered to. 4. Nurseries Provide high level support to the Head of Childcare Services in ensuring compliance with all aspects of delivering Child Day Care services in the form of Day Nurseries operated on a commercial basis, providing exceptional high quality Nursery provisions for over 200 infants in line with all Government and Ofsted policies, guidelines and legislation whilst sustaining business continuity. Lead periodic reviews and updates of the service in terms of standards, policies and procedures to ensure all necessary legislation, guidelines and recommendations are undertaken and adhered to. In collaboration with the Learning and Organisational Development Manager (HAS), champion and drive forward the HAS ‘Red Carpet’ behaviours and values programme.
5. Financial Management Assisting the Director of HAS in ensuring that HAS resource planning and financial management support effective planning and decision making.
Working effectively in partnership with the Finance Business Partner on HAS financial matters, including budgetary control and construction of HAS Budgets.
Ensuring that HAS adopts appropriate processes and procedures for all financial transactions, working with Finance Business Partner on a process of continual improvement in this area.
Managing effectively the budgets and resources under their control and as delegated by the Director of HAS.
Understanding, helping to develop and contributing to the effective operation of the University’s planning and budget processes, including the compact process.
6. Strategy Understanding and promoting the University’s Strategic Framework and other University strategies and policies.
Contributing to the development of the HAS Strategy, in particular in relation to administration and operations.
Ensuring effective implementation of the HAS strategy, working in partnership with fellow members of the HAS SMT and Professional Services Business Partners.
Promoting and advancing partnerships and collaborative working at strategic level within HAS, and between the HAS and other Professional Services staff.
Developing action plans to address implementation/ performance gaps.
Providing advice to ensure that structures and activities within HAS are effective and support the University’s and HAS strategies.
Supporting the effective design, running and implementation of reviews within HAS, working in partnership with other Professional Services, including HR on consultation with unions and staff on proposed changes. 7. Internal Partnerships Adopting a corporate and collegial approach to internal partnerships within HAS and between HAS and other Professional Services. 8. External Partnerships Building and maintaining relationships with external bodies relevant to HAS e.g. statutory organisations, commercial partners, other institutions. 9. Infrastructure Through the management of the HAS Health and Safety Manager, and working in collaboration with the Assistant Director of HR – Workplace Wellbeing, ensure effective compliance with Health & Safety legislation. In collaboration with the HAS IT Manager and working with IT Services, ensure that HAS has appropriate IT facilities and support, in line with the University’s IT strategy. Be a New Core super-user for HAS, coordinating and supporting all other super-users across HAS so as to ensure the HR/Finance/Payroll systems is used efficiently and effectively by all areas and employee of HAS. 10. Risk Management Understanding risks/ issues within HAS, developing and maintaining an effective system of risk management for HAS, including a risk register and actions to reduce and mitigate risk. 11. Project Management Managing and contributing to projects at both HAS and University level – from project design to delivery, working in collaboration as required. Working with University Professional Services departments (e.g. Estates, IT, External Relations) in order to prioritise and coordinate the completion of HAS projects.
12. Consultative Processes and Communications Playing an active role in ensuring effective communications within HAS and between HAS and other Professional Services.
Playing a significant role in action planning in HAS in response to the University staff survey.
13. Governance Developing and managing effective arrangements for committees and governance within HAS, ensuring these articulate effectively with the wider University system.
Ensuring that HAS adheres to the requirements of University Legislation and acting at all times in the best interests of the University.
Chair the HAS Health and Safety Board and the HAS IT Group.
Be the nominated Data Protection Officer and champion for HAS.
14. Support to the Director of HAS Providing strategic and operational advice, support and guidance to the Director of HAS on a wide range of issues.
Attending meetings on a regular basis with other University Senior Officers, representing and deputising for the Director of HAS as required.
Deputise for specific issues, as and where appropriate, for the Director of HAS.
Other duties in HAS as determined from time-to-time by the Director.
15. Knowledge, Skills, Qualifications & Experience Required Educated to degree level (or equivalent). Possession of an MBA qualification or equivalent would be preferred.
Significant experience of management at a senior level in a complex and commercially-driven organisation, and preferably within a business environment that is within the HAS portfolio (e.g. catering, sport and leisure, hospitality, accommodation etc.).
Knowledge and understanding of, and/or experience within, a Higher Education environment would be advantageous but not essential.
Significant proven ability and experience in management with expertise, supported by a professional qualification, in at least one but ideally two of the following specialisms: HR (Generalist), Recruitment, Learning and Development, Health & Safety, IT.
Experience of working at a senior level, operating strategically across the business or within a multi-disciplinary role/environment.
Knowledge of and significant expertise in: • defining and developing strategy and translating it into achievable and measurable operational outcomes. • leading and developing a multi-disciplinary team and ensuring key targets are met within resource constraints. • managing multiple, complex projects. • initiating, implementing and managing change. • working with and influencing senior management. • financial planning, managing/controlling significant budgets and resources. • designing, developing and implementing complex proposals integrating strategic and financial issues.
• developing and delivering solutions to complex problems. • operational planning, management and business process skills. • applying a significant amount of independent professional judgement.
Excellent communication and inter-personal skills including: • the ability to interact with all levels of staff. • the ability to establish and develop strong, trusting and collaborative working relationships. • strong, proven people management skills with the ability to motivate, inspire and develop teams and individuals. • excellent influencing, negotiating and facilitating skills.
Able to analyse the internal/ external environment in order to develop appropriate solutions.
Personal characteristics: • judgement • the ability to make decisions
• honesty and integrity • gravitas and credibility • approachability • energy and resilience.
Capabilities Required for the role
Strategic Thinking and Perspective Is able to think strategically, envisioning the future of the University in and beyond the context of the University plan. Leading People Demonstrates an inspirational leadership style, adapting it according to diverse situations and people. Organisational Understanding Understands the complexity and diversity of the University, its context and options for its development. Communication Communicates with a wide range of styles appropriate to different individuals, groups and situations.
Performance and Resource Management Ensures the highest quality research, learning and teaching, administrative and service results through the active management of personal, people and financial resources.
Leading Change The ability to lead continuous organisational change and development.
Working Collaboratively Fosters co-operation and collaborative internal and external partnership working in order to deliver the University Plan and develop the University.
Further information & Application process.
For
a confidential discussion to learn more about the role and opportunity please contact the University’s appointed recruitment partners Michael Hewlett and Hayley Mintern of The Management Recruitment Group.
Further information about working for the University can be viewed at https://www.birmingham.ac.uk/staff/employeebenefits/index.aspx
Closing date for application is Sunday 12th August 2018.
You can also view the University’s website here;
Michael Hewlett T: 020 8892 0115 E: michael.hewlett@mrgpeople.co.uk
http://www.birmingham.ac.uk/
Hayley Mintern T: 020 8892 0115 E: hayley.mintern@mrgpeople.co.uk
Applications should consist of a comprehensive CV and supporting cover letter outlining key matching experience and rationale for applying for the post.
Regal House 70 London Road Twickenham TW1 3QS Tel 020 8892 0115
www.mrgpeople.co.uk
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16Made with FlippingBook - Online magazine maker