ENABLING EMPOWERMENT WORKSHOP
SLIM - DUBAI
WORKSHOP OBJECTIVES
• To learn how your personality’s natural tendencies relate to the leadership of empowerment.
• To identify the effects of a culture of empowerment in the business.
• To explore the different components that allows to enable a culture of empowerment.
• To identify how does empowerment look like in action.
• To internalize the behaviors and leadership practices that leaders demonstrate when enabling empowerment.
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WORKSHOP STRUCTURE
EFFECTS OF EMPOWERMENT IN THE BUSINESS
DEFINING EMPOWERMENT
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PERSONALITY TYPES & EMPOWERMENT
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VARIABLES OF A CULTURE OF EMPOWERMENT
EMPOWERMENT IN ACTION
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ICE BREAKER
STEP FORWARD IF MOST
TIMES YOU…
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
LISTEN TO MUSIC ON THE WAY BACK HOME!
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
OBSERVE PEOPLE OR CALL SOMEONE ON THE WAY BACK HOME!
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
FOCUS ON YOUR INNER THOUGHTS ON THEWAY HOME, FOR EXAMPLE THINK ABOUT HOWTHE DAYWENT.
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
AS SOON AS YOU ARRIVE HOME, YOU NEED 5 MINUTES FOR YOURSELF (TO GET CHANGED, ETC) BEFORE INTERACTINGWITHOTHERS.
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
TURN ON THE TV AS SOON AS YOUARRIVE HOME
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
PREFER TO FIND THE FACTS INCLUDING THE DATA BEFORE MAKING A DECISION
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
READ THE MANUAL BEFORE YOU SET UP A NEW TECHNOLOGICAL DEVICE.
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
TRY TO SET UP A NEW TECHNOLOGICAL DEVICE AND THEN IF YOU CAN’T, YOU’LL READTHE MANUAL
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
MAKE DECISIONS THINKING ON HOW OTHERS ARE GOING TO REACT OR HOW OTHERS MAY BE AFFECTED.
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
IF YOU MAKE A LIST BEFORE YOUGO GROCERY SHOPPING.
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ICE BREAKER
STEP FORWARD IF MOST TIMES YOU…
IF YOU DECIDE WHAT GROCERIES YOU WILL BUY ONCE YOU ARE IN THE SUPERMARKET, BECAUSE THEN YOU CAN START LOOKING AT WHAT OPTIONS THERE ARE.
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PERSONALITY TYPES & EMPOWERMENT
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To learn how your personality’s natural tendencies relate to the leadership of empowerment.
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THE COMPONENTS OF PERSONALITY
CHARACTER
ROOTED IN CULTURE LEARNT THROUGH EXPERIENCE CONSCIOUS RESPONSES MANIFESTED IN THOUGHTS
+ BEHAVIOUR = PERSONALITY
IDENTITY CONTENT OF WHO YOU ARE PERCEIVED PATTERNS ACTIONS OBSERVABLE TRAITS
TEMPERAMENT
ROOTED IN DNA BIOLOGICAL INSTINCTIVE MANIFESTED IN EMOTIONS
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NATURAL TENDENCIES
• RECOGNISING OUR BIOLOGICAL INSTINCTS
• RECOGNISING THE EFFECTS OF THOSE INSTINCTS
• UNDERSTANDING HOW TEMPERAMENT AND CHARACTER INFLUENCE BEHAVIOUR IN DIFFERENT ROLES. • AT WORK, AS LEADERS OUR PERSONALITY ALSO HAS AN EFFECT ON OUR LEADERSHIP BEHAVIOUR.
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THE MYERS BRIGGS ASSESSMENT
• CARL JUNG CONDUCTS RESEARCH ON PERSONALITY
• KATHARINE COOK BRIGGS AND HER DAUGHTER ISABEL BRIGGS MYERS DEVELOPED THE ASSESSMENT
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THE MYERS BRIGGS ASSESSMENT - VARIABLES
Where do you get energy from? Where is your focus of attention?
EXTRAVERSION
INTROVERSION
INTUITION
How do you take information around you?
SENSING
How do you make decisions?
THINKING
FEELING
How do you approach life?
JUDGING
PERCEIVING
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THE MYERS BRIGGS ASSESSMENT – PRE-WORK
1. WHERE DO YOU GET ENERGY FROM? 2. WHERE DO YOU FOCUS YOUR ATTENTION?
I NEED TO THINK ABOUT THIS!
LET’S TALK THIS OVER!
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THE MYERS BRIGGS ASSESSMENT – PRE-WORK
1. HOW DO YOU TAKE INFORMATION AROUND YOU?
“I CAN SEE IT ALL NOW”
JUST THE FACTS PLEASE!
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THE MYERS BRIGGS ASSESSMENT – PRE-WORK
1. HOW DO YOU MAKE DECISIONS?
WILL ANYONE BE HURT?
IS THIS LOGICAL?
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THE MYERS BRIGGS ASSESSMENT – PRE-WORK
1. HOW DO YOU APPROACH LIFE?
LET’S WAIT AND SEE…
JUST DO SOMETHING!
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PERSONALITY ASSESSMENT
ACTIVITY:
Individually.
Scan the QR code. Find your profile. Read the description, particularly:
Introduction
• • • •
Strengths and weaknesses
Career paths
Workplace habits.
Take a note or a screenshot on what really resonates with you about your profile.
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THE CORRELATION BETWEEN EMPOWERMENT & PERSONALITY TYPES
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DEFINING EMPOWERMENT
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DEFINING EMPOWERMENT
EVIDENCED-BASED:
TRADITIONALLY:
• Distribution of power from high levels to low levels (Cacioppe, 1998).
• Improving decision making ability of the employees through cooperation, sharing, training, education and team-work (Vogt & Murrel, 1990).
“THE ACT OF GIVING PEOPLE THE OPPORTUNITY TO MAKE WORKPLACE DECISIONS BY EXPANDING THEIR AUTONOMY IN DECISION MAKING”. (Vogt, 1997).
• Increased motivation that results from an individual’s positive orientation to the work role; enhanced by:
- Meaningfulness - Competence - Self-determination - Impact (Spreitzer, Kizilos & Nason, 1997).
• A workplace process that enables employees to construct positive self-perceptions (Thomas & Velthouse, 1990).
SERVICE RECOVERY
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EFFECTS OF EMPOWERMENT IN THE BUSINESS
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DEFINING EMPOWERMENT
TRADITIONALLY:
“THE ACT OF GIVING PEOPLE THE OPPORTUNITY TO MAKE WORKPLACE DECISIONS BY EXPANDING THEIR AUTONOMY IN DECISION MAKING”. (Vogt, 1997).
SERVICE RECOVERY
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EMPOWERMENT
ACTIVITY:
In pairs.
Access the info-chart through a QR code scanner. Revise the information and discuss with your partner:
1. How does empowerment play a role in driving and maintaining repeat clients?
2. Calculate the cost associated to bringing a new client to your business.
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EMPOWERMENT ON SERVICE RECOVERY
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EMPOWERMENT ON SERVICE RECOVERY
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WHY EMPOWERMENT MATTERS: THE PROFIT CHAIN
Real Profit Increase
Engaged Employees
Loyal Customers
Sustainable growth
Engaged Customers
Empowering Leaders
LEADING INDICATORS
TRAILING INDICATORS
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VARIABLES OF A CULTURE OF EMPOWERMENT
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DEFINING EMPOWERMENT
EVIDENCED-BASED:
TRADITIONALLY:
• Distribution of power from high levels to low levels (Cacioppe, 1998).
• Improving decision making ability of the employees through cooperation, sharing, training, education and team-work (Vogt & Murrel, 1990).
“THE ACT OF GIVING PEOPLE THE OPPORTUNITY TO MAKE WORKPLACE DECISIONS BY EXPANDING THEIR AUTONOMY IN DECISION MAKING”. (Vogt, 1997).
• Increased motivation that results from an individual’s positive orientation to the work role; enhanced by:
- Meaningfulness - Competence - Self-determination - Impact (Spreitzer, Kizilos & Nason, 1997).
• A workplace process that enables employees to construct positive self-perceptions (Thomas & Velthouse, 1990).
SERVICE RECOVERY
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VARIABLES THAT ENABLE EMPOWERMENT
WORKPLACE THAT ENABLES EMPLOYEES TO CONSTRUCT POSITIVE SELF PERCEPTIONS
DISTRIBUTION OF POWER FROM HIGH LEVELS TO LOW LEVELS
IMPROVING DECISION MAKING ABILITY BY EMPLOYEES
Each team will be assigned one of the variables that enables empowerment.
In your team:
1. Brainstorm specific actions to make the assigned variable a reality in the workplace. 2. Discuss what are the challenges that may get on the way when trying to implement the identified actions?
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PSYCHOLOGICAL EMPOWERMENT: VARIABLES
MEANING / PURPOSE
COMPETENCE
SELF-DETERMINATION
IMPACT
Impact is the degree to which an individual can influence Strategic, administrative, or operating outcomes at work (Ashforth. 1989).
Meaning is the value of a work goal or purpose, judged in relation to an individual's
Competence, or self-efficacy, is an individual's belief in his or her capability to perform activities with skill (Gist, 1987). Competence is analogous to agency beliefs, personal mastery, or effort-performance expectancy (Bandura, 1989). Time Vs. Competency
Where competence is a mastery of behaviour, self determination is an individual's sense of having choice in initiating and regulating actions (Deci, Connell, & Ryan, 1989). Self-determination reflects autonomy in the initiation and continuation of work behaviours and processes; examples are making decisions about work methods, pace, and effort (Bell & Staw. 1989; Spector, 1986).
own ideals or standards (Thomas & Velthouse,
1990). Meaning involves a fit between the requirements
of a work role and beliefs, values, and
behaviours (Brief & Nord, 1990; Hackman & Oldham, 1980).
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EMPOWERMENT IN ACTION 5
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A SIMPLE EXAMPLE ON EMPOWERMENT IN ACTION
In your table team,
• What behaviours were demonstrated by the employees involved in this example of empowerment?
• What behaviours need to be demonstrated by leaders to nurture the previously identified employees behaviours?
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WORKSHOP STRUCTURE
EFFECTS OF EMPOWERMENT IN THE BUSINESS
DEFINING EMPOWERMENT
2
3
PERSONALITY TYPES & EMPOWERMENT
1
VARIABLES OF A CULTURE OF EMPOWERMENT
EMPOWERMENT IN ACTION
4
5
ENABLING EMPOWERMENT WORKSHOP
SLIM - DUBAI
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