Hospitality Review April 2017 - Digital copy

HospitalityRe view The Official Journal of the Tasmanian Hospitality Association April 2017

IN THIS EDITION: * The Old Woolstore inducted into the Qantas Australian Tourism Awards’ Hall of Fame * The Hadley’s Art Prize * Grown in Industry - TasTAFE’s new premium cookery course * Max Hitchins - What did you learn from your staff today?

April 2017

Corporate Partners

• Jura Australia • QikID • Premium Beverages • Tasmanian Hotel & Catering Supplies • Vanquad Vending • Beovista • Thirsty Camel • Wise Employment • Moo Music • Hydrokleen •WT House Betta Home Living • JobNet • Lion Dairy & Drinks • Parr’s Heat Pump Centre • Hoshizaki Lancer • Collins SBA • Knight Frank • PPCA • Workskills • Samuel Smith & Son • Red Bull • Tas Water • Oakley Textiles • CRE Brokers • Aus Labour & Recruitment • APM • Commonwealth Bank • National Australia Bank • Westpac Bank • ERM • Entertainment Publications • Europcar • The Smiths Snackfood Co • Small Business Safety Systems • First Aid Training Tasmania • ANZ • Bendigo Bank • Aurora • Qantas

April 2017

CONTENTS

Regulars: 2 President’s Report 4

Key Events in Tasmania 5 General Manager’s Report 6 Membership - 8 Industrial Relations 10 Industry Skills and Workforce Development 13 Parliamentary Secretary’s Report 15 Opposition Report 17 [THAT] Foundation Report 19 Tourism Tasmania Report 25 Tasmania Police Report 27 Max Hitchins - What did you learn from your staff today?

Features:

The Old Woolstore inducted into the Qantas Australian Tourism Awards’ Hall of Fame

22 30

The Hadley’s Art Prize

Grown in Industry - TasTAFE’s new premium cookery course TasTAFE Student Excellence Awards

CLUBS T A S M A N I A

Established 1839

April 2017

PAUL JUBB State President President’s Report

On the 7th March, the annual THA President’s Cup took place at Barnbougle Dunes at Bridport. We had 23 teams enter the day (and night) event and it was once again a huge success with the weather on the day absolutely fantastic. I would like to start by thanking our sponsors for the event: - • Treasury Wine Estates (TWE) • Cascade (CUB) • LION • Coca-Cola Amatil (CCA) • UBET • Hostplus Thanks also to Treasury Wine Estates, Federal Group, RACT Destinations, LION, UBET and CCA for their kind donation of prizes. I must also make a special thanks to UBET who kindly sponsored the ‘hole in one’ competition that raised just under $2,000 for the THA Foundation - [THAT]. The ‘hole in one’ competition was a great addition to a wonderful day and we hope to grow it in future years. A big thanks must go to Darren Alexander and the team from “what’s On in App” who used their drone to take amazing photos and video of teams on the course and produced a short video of the day. If you haven’t already seen it, I encourage you to go to the ‘What’s on In App’ Facebook page and go to 9th March and watch the video. Thanks to the whole team at Barnbougle Dunes for their wonderful support of our annual event, we look forward to seeing you all again next year. Thanks to all the teams and individuals who take part in the day. It is arguably the best golf day in Tasmania and that is in part to the great teams of people who get involved each year and make the event what it is. Last but not least, thanks to our GM Steve Old for organising the event year on year. He does an amazing amount of work to make the day and night such a highlight and I thank him sincerely for making the 2017 event, the best ever. For the record, for the first ever time, my team was able to win the President’s Cup Trophy by a small margin over the Asahi team led by Mark Bell. Third this year was the ever consistent Westpac team led by Darren Backhouse. Thanks again to all teams who participated in the day. Keep an eye out for details on the 2018 event and I look forward to seeing you next year at Lost Farm.

Hospitality Review

April 2017

Key Events in Tasmania - April 2017 to June 2017 -

Apr 7 2

* Nth Melb vs GWS

* Supercars Tyrepower Tas Supersprint Symmons Plains

Blundstone Arena

28 *

* Targa Tasmania

* Derwent Valley Autumn Festival

* International Mural Festival 16/4 - 22/4 Sheffield

24/4 - 29/4 Statewide

New Norfolk

* Targa Tasmania Finish

* ANZAC Day

* Haw vs St Kilda

* Melbourne International Comedy Fest Theatre Royal

Hobart

Statewide

UTAS Stadium

May 4 10

* AgFest

* Haw vs Bris

* Nth Melb vs Adelaide

4/5 - 6/5 Carrick

UTAS Stadium

Blundstone Arena

Jun 8

* Tasmanian Red Wine Weekend 20/5 - 21/5 Hobart

* Dark MoFo

8/6 - 21/6 Hobart

6 *

* Nov 4

* Bay of Fires Winter Arts Fest

9/6 - 12/6 East coast

.... the place to be

Photos appear courtesy of Tourism Tasmania

Hospitality Review

General Manager’s Report STEVE OLD General Manager

Communication to members is one of the most important issues I have the office working on at the moment. The THA on behalf of our members, deal with a huge volume of issues each and every day and lobby for better outcomes for our members. It is imperative that our members understand and utilise all the communication methods that the THA use to advise members of issues and important information. If you don’t or aren’t utilising one of the belowmethods of communication, you will not be getting all the information and updates that we are advising members on and you are missing out. The key communication methods we use are direct e-mails, private ‘Members Only’ Facebook page, THA Website where members have to log-in, Twitter as well as our fortnightly newsletter - Small Bytes - and bi-monthly magazine - Hospitality Review. Should you feel that you are not receiving all the information that you need, please take the time to talk to Anthony or Greg in the office so we can rectify that for you. With a state election coming up, we have an opportunity to address important issues for members, it has never been more important that you receive all the information and updates from us. With the recent announcement by the state government on their

‘sharing economy’ policy, I have been included on the government taskforce to look at raising industry issues and trying to make whatever changes are necessary on behalf of industry before the policy is implemented on the 1st July this year. Luke Martin from the TICT and I have been raising a raft of queries on behalf of industry and we will keep members abreast of the responses we receive as they come to hand. Should any members have any further queries or concerns, please don’t hesitate to raise them through the THA office and we will chase the necessary answer for you. As I write this article, our THA Awards for Excellence nominations are soon to be open. Please keep an eye out in your mail and through our newsletter and e-mails to when they open and close. Last year was a hugely successful event and we want this year to be even better. Not only do entrants in the different categories have the chance to be crowned ‘the Best’ in their chosen category, but they get a free evaluation of their business by our specialist judges. Every entrant gets a great report that details a raft of information useful to your business. Make sure you take the time to enter the awards this year and best of luck to all entrants.

April 2017

Membership Report

ANTHONY MCCONNON

As you read this article, THA Industrial Relations Manager Merv Saltmarsh, Industry Skills and Work Force Advisor Pete Handy and myself are on the road delivering Industrial Relations / Workforce Development sessions to THA members around the state. At each session, Merv focuses on the recent decision handed down by the productivity commission in regards to penalty rates and what bearing it will have on our industry. Pete has also been updating members on the THA’s Great Customer Experience, the THA’s Ambassador Program and School Based Apprenticeships. Sessions commenced in the North West on the 27th of March and with the assistance of David Morgan, we kicked off at the Comfort Hotel Townhouse Hotel. Many thanks to Mark who waited at the venue late on Sunday evening to ensure we were able to access our accommodation. From there we made our way to Clint Walker’s Stanley Seaview Inn where THA Accommodation President John Dabner also gave attendees an overview of the state government’s new policy on AIR BnB. After leaving Stanley we headed to the Tullah Lakeside Lodge where we caught up with Charmaine, Gavin and Steve. The venue sits on the banks of Lake Rosebery and has been run by the de Villiers family since 2011. The lodge has undergone an extensive refurbishment during that time and has also just had a magnificent conference room added to the venues facilities.

Hospitality Review

Next was Queenstown when after a quick stop at the iconic gravel oval, we enjoyed the company of James Gardiner at the Silver Hills Motel. Thanks to James and Jenny for their hospitality and we wish James a speedy recovery after a recent illness. Finally we headed off to The Edgewater in Devonport and the company of Michael Wyett and his team. Over the West Coast / North West journey, we also discussed topics effecting individual members such as trade waste, staffing issues, energy contracts and the way we engage with our membership. No matter how many times we make our way to this part of the state, we are continually struck by the beauty of the area and how much the scenery and the weather conditions can change in such a short period of travelling time. As well as the West Coast and the North West, Launceston, the Tamar Valley, the East Coast, Hobart, the Tasmanian Peninsula the Huon / Channel region and the Derwent Valley will all be visited over the journey. So far sessions have been generally well attended and we hope as we move through the year and we hold more information sessions around the state we will have the chance to catch up with more members and discuss the issues they are dealing with every day.

Thank you to all who have attended this round of sessions and we look forward to seeing you all again throughout the year.

April 2017

Industrial Relations Report MERV SALTMARSH IR & HR Manager

The Decision The Fair Work Commission’s recent decision to reduce Sunday and public holiday penalty rates has led to fairly predictable reactions from key stakeholders – employer associations, unions and political parties. The decision, assuming it survives any possible challenges, comes into effect on 1 July 2017 for the reductions to public holiday rates. A date is yet to be confirmed for the changes to Sunday rates, which gives businesses affected by the decision some time to consider their responses. Some reports may have given the impression that penalty rate changes apply immediately and across the board. This is NOT the case. The decision will vary some modern awards differently – there is no model clause for penalty rates as a consequence of this decision. This summary considers some of the practical implications and decisions those varying organisations, managers and in many cases IR/ HR practitioners will need to consider. The long and the short of it as it currently stands • The “technical” aspects of the decision, such as which industries and employees are affected • What the changes to specific rates are • How the changes will be implemented, are explained below Who is affected So how are penalty rates affected by the decision and when do the penalty rates apply under the affected modern awards? The relevant modern awards will be varied in the following manner:

• The variation to the early/late night loadings in the Restaurant Award and Fast Food Award will take effect from 27 March 2017 (although the relevant unions have submitted the reduction be delayed until 1 July 2017) The Reaction • Some media coverage of the decision quoted employees who claimed they would be significantly financially disadvantaged by the decision, while business owners claimed they could extend their weekend trading hours, employ more workers or roster more senior (higher base pay) staff at weekends or similar. • Some employer organisations have claimed that more jobs will become available if businesses take those steps, and unions have predictably focused on the “financial hardship for employees” claims. • Some business spokespeople have also suggested the decision will place small and larger businesses on a more even footing. This, it could be argued, is because employees in many large businesses, e.g. retail chain stores, are covered by enterprise agreements that have traded or reduced penalty rates, for example replaced by a higher base rate of pay, whereas employees in smaller businesses are covered by award provisions, the FWC decision will alter. • There is also some anecdotal evidence of a few businesses publicising their decisions to continue to pay employees their current levels of penalty rates. Some have placed notices outside their premises with comments such as “because our employees are worth it”. They appear to be promoting that public goodwill will result in more customers, as well as retention of employees and existing customers. • Some parties are broadcasting current estimates that about 600,000- 700,000 employees could be affected by the decision which is clearly not the case. • Currently for example, the hotel workforce is some 80% plus casual employment and so some members do not get the benefit of the Sunday penalty rate reduction for these casual employees. • It can also be said that on the publicised numbers impacted i.e. it is far less than some parties are portraying i.e. no change for penalty rates to those employed as a casual under the HIGA award. The Options Where employees are covered by the FWC decision, employers will have the following options: • Follow the decision and reduce penalty rates to the minimum set by the relevant award • Continue to pay employees the pre-decision penalty rates, in the hope of retaining employees, maintaining their morale and perhaps enhancing community goodwill towards the organisation. Before making this decision, organisations and those accountable should carefully consider the impact of the decision on the organisation, and the opportunities it may provide the business.

Other penalties The decision will also vary early/late night loadings in the Restaurant Award and the Fast Food Award. TheImplementationof thechanges • The variations to the Sunday penalty rates will be phased in by a series of annual adjustments taking place on 1 July each year . The full bench has indicated that this process will involve at least two adjustments, but less than five.

Hospitality Review

The following steps are suggested for consideration only • Calculate the total cost savings of reduced penalty rates. The savings are not confined to reduced direct employee remuneration there may be other savings such as lower superannuation contributions, leave loadings, workers compensation premiums (if based on payroll cost) and payroll tax etc. • Evaluate the likely impact on employees if you implement the decision. Is it a “buyers” or a “sellers” market for hiring employees to work at weekends? Are employees likely to become resentful or disengaged, with negative impacts on productivity, job performance and employee turnover if their pay is reduced? Or could the cost savings provide an opportunity to offer them more work shifts and thus at least maintain their overall remuneration? • Are there opportunities to reorganise rosters, etc. that give affected employees a fairer deal and may benefit customers as well? For example, it may be possible to roster some more experienced employees at weekends (which may improve customer service), but compensate the current weekend employees by offering them more work at other times such as a swap with the other employees. Evaluate the potential • Evaluate the potential to expand business operations at weekends. Can cost savings be fully or partly passed on to customers and the number of customers or volume of business increased? Or will there be little or no increase? For example, people may not frequent the business or dine in restaurants more often than they currently do. • If costs come down at weekends, customers may be more likely to do business then, but business on weekdays may fall by a similar amount. On the other hand, if a large volume of the organisation’s business is transacted at weekends and this is not going to change, e.g. for businesses located near beaches, sports grounds or entertainment districts, or “specialist” restaurants and food shops that struggle to compete on cost with nearby fast-food chain stores, there may be good opportunities for expansion. • If the business operates for longer hours, e.g. starts trading on Sundays, other overheads, such as electricity and wear and tear on equipment used, will also increase. Estimates of these costs must be included in your cost/benefit calculations. Some major expenses, such as paying rent for business premises, will remain unchanged and may even increase. • Evaluate what potential competitors are likely to do. If many of them also decide to expand their weekend business, the result may be the same or even a reduced market share for everyone. This is a matter of studying and predicting customers’ behaviour – would the overall volume of business increase if more places were open and their prices were lower, or would it probably stay at much the same level? Casual Demographics Whilst it may be considered disappointing in many circles in not getting a reduction in the Sunday casual penalty rates in the HIGA FWC Penalty Rates decision, what has been achieved however is the ability to transition based on respective business modelling and taking into account the penalty rates structure going forward: • The hotel workforce is some 80% plus casual employment and so some members do not get the benefit of the Sunday penalty rate reduction for these casual employees. • It can also be said that impacts on the publicised numbers as it is far less than some parties are portraying given the high number of casuals employed. • The industry awaits the part time flexibility decision from the FWC and all indications are that they will grant the HIGA workable flexible part time employment arrangements.

• With flexible part time arrangements within the HIGA, a view exists and we believe opportunity to work with member organisations to educate on the benefits of the utilisation of part time employment over casual employment where it makes business sense. • The gradual move from casual to part time employment will enable members to gain the benefit of the reduced Sunday penalty rate, appreciating that there will always be casual employees but a significant move of casuals to part time is envisaged over the next few years. The accommodation hotels will be the immediate beneficiaries of a favourable flexible part time decision. What about your customers? • Evaluate your customer demographics. If many of them are in jobs where penalty rates apply, they too may suffer a loss of remuneration, which may put pressure on them to tighten their budgets. Instead of gaining more customers, you could end up with fewer of them, or many lower-value purchases. Going it alone may have some merit? • Is there a potential competitive advantage in “going it alone”, by continuing to pay employees at current rates because you believe it is the right thing to do, and/or you believe it will attract more business and greater loyalty from supportive customers? • It may work in a small community or region where word gets around quickly, but the impact may reduce over time when penalty rates are no longer in the media spotlight and people have forgotten what the fuss was about. Also, once again the actions of competitors will affect the impact of such a decision. • Some employers depending on size and nature of various work locations may elect to grandfather existing employees at current work places where as a new site within same company provides the new rates for new employees as a standalone Franchise. This approach is not new in many industries and is lawful and would attract potential new employees. The possible impact on each individual organisation and its employees will be different, so careful evaluation of all the above factors is recommended before making a final decision. Ultimately it is a business choice for respective organisations. THA will continue to communicate with members and provide advice and support where requested and over the next 4 to 6 weeks will be conducting member information sharing forums around the state.

April 2017

Industry Skills and Workforce Development STEPHEN LONG Industry Skills and Workforce Manager

The THA Workforce Plan has several components – all are linked together, for example:

Project

Outcome

Linkages to other projects

AMB A&T IND AMB A&T IND ASBA A&T EMP IND ASBA AMB A&T IND ASBA AMB A&T IND ASBA AMB A&T GCE

EMP engagement with JobActive providers Not for Profits and Disability providers more available employment sources – find the right ones

a better product – get them at the right time – a fast tracked apprenticeship

ASBA promotion of Australian School based Apprenticeships and Traineeships

engage the right students in schools by proving ambassadors they can identify with

AMB formation of a young and successful Ambassador fleet

skills development across the industry – at the venue –m regionally based

GCE formation of a young and successful Ambassador fleet

review of Apprenticeship and Traineeship system

fix the systemic issues – hard targeted analysis – don’t just throw money at it

A&T

IND a ddressing knowledge gaps in industry owners, operators and managers

more capable management layer in the industry – growing skills and capability

The two with the most linkages are our Ambassador Fleet and Industry Knowledge projects. Interestingly, these relate to communicating to students (in particular) how great our industry is and the actual management layer within industry where we need to do work on how to best manage young people. In addition our Ambassadors are our next layer of leaders. There are two very good reasons for us concentrating on young and already successful industry people for our Ambassador fleet – they can engage the young people they are presenting to at a generational level and they are already moving into the management layers in venues. Our Ambassadorial roles are already educating these young leaders of tomorrow and making them much more capable of dealing with emerging issues – technology, changes in social standards and behavior’s etc. WE NEED MORE AMBASSADORS Currently our fleet covers off many parts of the state but we need more – if you are young and successful and want to be involved please ring Pete Handy on 0404 031 004 or email him at pete@tha.asn.au. Please see the following page for a few of our current Ambassadors – please become one of the gang.

Bec McDonald, Georgina Anspach & Lucie Reddy

Alice Hal

Hospitality Review

Kelsea House

Jarrod Gaye

One of our Industry Ambassadors, Thalia Saltmarsh, was asked to be a guest speaker and mentor at a Beacon Foundation’s High Impact Program last Tuesday 21st March. The HIP program, run for the Yolla District School and was held in the Yolla Tavern, was a resounding success and attended by some 25 students that were eager to find out more information on a career path in Hospitality. Yolla District School, last year ran the Beacon HIP program with great success and as a result there were a couple of Australian School Based Apprenticeships achieved. Continuing on from last year’s success, and as a result of Tuesdays inspirational talk from Thalia, we now have another North West coast business that will be giving a student an insight and valuable experience into what it is like to start a career in the Hospitality industry. The High Impact Programs are designed to prepare and motivate students for a successful transition from education to meaningful employment, through the development of employability and social skills that employers are looking for. These professionally facilitated programs have high involvement from employers, industry bodies, and build basic life skills ranging from personal hygiene, through to dress codes and behaviour at an interview in the workplace. Throughout the program, students hear business and industry representatives’ unique stories of success, providing the encouragement and motivation to recognise their own potential. All of our Ambassadors are influencing students in particular, in this way and while this is a great story we have many more. The participation and eagerness to constructively assist the industry demonstrated by all of our Ambassadors is inspiring and we encourage more successful young industry professionals to participate. “Young people are our salvation – we need them to understand this great career option. Never underestimate the power to inspire young people, with a true story of success from a young, successful person in our industry”. If you are interested in supporting us in ensuring the future of quality young people being inspired to be a part of the Hospitality industry, then please contact Peter Handy 0404031004 peter@tha.asn.au THA continues engagement with primary schools across the state and our support for Australian School Based Apprenticeships. Thalia Saltmarsh

Sam Peart

e Hallam

April 2017

30 JANUARY– 16 JUNE 2017 ASK FOR YOUR CATALOGUE OF PARTICIPATING PRODUCTS OUT NOW

Hospitality Review

Parliamentary Secretary Report ROGER JAENSCH Parliamentary Secretary for Small Business

Cutting red tape in nature based tourism The National Business Simplification Initiative is a joint effort between the Commonwealth and States to address red tape for businesses, across levels of government.

came to Tasmania to interview nature-based tourism operators, government departments and industry groups. They will report findings in June. The Hodgman Government has a plan to attract 1.5 million visitors a year to our State by 2020 and by reducing red tape, we can ensure that our tourism operators are working in the best possible business environment, as well as the best possible natural environment. Tasmania is already reducing red tape through major planning and building reforms and over 70 other areas identified through consultation, but there is still more work to do. I expect the types of solutions developed for nature-based tourism operators could also be applied in the hospitality sector, and I encourage anyone with a red tape problem, or ideas for red tape reduction, to contact me or the Red Tape Reduction Coordinator on 6165 5027. This edition’s message from the Tasmanian Liberal Government is from Roger Jaensch, Parliamentary Secretary for Small Business, Trade and Red Tape Reduction.

In August last year, Tasmania became one of the first states to join the Initiative and develop a pilot project for red tape reduction in an actively growing sector of our economy. We chose an issue raised by our award-winning nature-based tourism operators, who require multiple licences, permits and accreditation to conduct business in our national parks and reserves. Operators report that several of these processes require the same information to be submitted to different parts of government. The pilot project will ‘map’ the various regulations and recommend ways to streamline them to save time and effort. This is not necessarily about less regulation, but a more business- friendly compliance process that will help tourism operators to get on with the job they do best, providing quality nature-based experiences. The project commenced earlier this month when representatives from the Commonwealth Department of Industry, Innovation and Science

April 2017

Asset Training provide nationally recognised training in a range of key areas including:

Hospitality Review (03) 6244 6642 facebook.com/assettraining60083 admin@asset-training.com

www.asset-training.com

309 Cambridge Road, Mornington TAS 7018

SCOTT BACON Opposition Spokesman for Tourism and Hospitality Opposition Report

When you think about the components of Tasmania’s world-class hospitality sector, water and sewerage infrastructure doesn’t immediately spring to mind. Visitors to our state just want drinkable water to be there when they turn on the tap and waste to be dealt with in an environmentally sustainable way. Water and sewerage is certainly a hot topic at the moment with differing views on the best way forward. Politics aside, the truth is that important projects need to be completed to allow for development, including in the hospitality sector, to occur. Labor has identified three projects that would help unlock significant investment but have been forgotten in the Government’s take-over plans. The first is Launceston’s storm water problem which needs to be fixed for both environmental and economic reasons. If we get this fixed, investors will have much more confidence. The second is moving the sewerage treatment plant at Macquarie Point to allow the development to proceed. This is an enormous opportunity for Tasmania and the hospitality related opportunities on the site are very exciting. We don’t want to wait decades for action on Macquarie Point but nothing can happen without the treatment plant being relocated.

And the third project that needs addressing is Cameron Bay, where water and sewerage upgrades are required for Mona’s plans to go ahead. Mona’s track record speaks for itself and we believe the government (regardless of who’s in power) has an obligation to build the public infrastructure that allows private projects to proceed. All three projects would be funded by partnering with industry super funds who would then receive a return on their investment comparable to interest on a loan. The ownership model of TasWater has become a noisy distraction. No matter who owns the business, it is clear they need to do a better job. Labor’s plan would allow TasWater to focus on its core business. At the same time it will allow us to complete three massive projects sooner rather than later, without taking on huge amounts of debt. Water and sewerage infrastructure might not capture the imagination of many people, but the bars, restaurants and hotels that will flow from the investment certainly will. We need to do the groundwork so our tourism and hospitality sectors are able to grow. Labor truly believes the three projects listed above are critical to the state’s economy. If we get the basics right, investment and employment will follow.

Time sheet books and crowd control registers are available at special prices to our members: Crowd Control Registers - $20 each Time Sheet Books - $15 each

Please call the office of the Tasmanian Hospitality Association on 6220 7300 or email Madi on madalyn@tha.asn.au to place your order.

April 2017

Hospitality Review

CHRIS SYMONS Chair

from the chair

The foundation continues to build new connections and spread the word about the important work we are doing. Whilst the number of requests for financial support is increasing we still need members to be working with their local community so that we can support more children in need. In 2017 we have decided to support the development of Spica Chairs. These chairs are to support children with Hip Dysplasia. Hip Dysplasia is the medical term for instability, or looseness, of the hip joint that effects thousands of children each year. We are currently aiming to build 10 chairs that will be available to loan for any children in the state whilst they are in plaster allowing them comfort and play opportunities they would not normally get. The Foundation would like to thank Mark Blair and the UBET team for their kind support. At the recent THA Golf Day, UBET provided a range of donations which resulted in raising $900 - which UBET matched resulting in the foundation receiving $1,800. This money will mean that the foundation can make a significant difference in another child’s life that would otherwise not have been possible. SAVE THE DATE In 2017 we will again be partnering with Cooley’s Hotel and the Kalis group to put on our corporate dinner. Please lock in Wednesday 31st May for this great event. More information will be available in the coming months. If you know of any children requiring assistance and/ or are able to support with donations, please do not hesitate to contact me on 0408 075 734 or csymons@ goodstart.org.au or one of the other board members to discuss if we can assist.

April 2017

Hospitality Review

Tourism Tasmania Report JOHN FITZGERALD CEO, Tourism Tasmania All regions see increase in visitor numbers for 2016

travel trade and media representatives. I am pleased to report that the growing awareness and popularity of Tasmania amongst the Chinese, Hong Kong and Singaporean travel industry augurs well for Tasmania in the years ahead. There is no doubt the profile of our award-winning tourism products and experiences, combined with our premium food and drink experiences, are helping to turn us into a must-visit destination for more international and interstate travellers. This was certainly reflected at the recent Australian Tourism Awards where Tasmania won more medals than any other state, coming home with five gold, seven silver and two bronze, plus The Old Woolstore Apartment Hotel was inducted into the Hall of Fame. I would like to congratulate all the Tasmanian winners and nominees on such a marvellous achievement and it was great to back up our previous years with another outstanding performance. The popularity of our inaugural #TassieStyle summer advocacy competition and campaign, which finished at the end of February, also proved we are turning heads. More than 42 000 entries were received on our social media platforms, revealing people’s personal experiences of our island state over the three months of #TassieStyle. The promotion and competition has performed far better than we ever imagined, and I want to extend a big thank you to all the local hospitality operators, tourism operators and promotional partners who jumped on board and encouraged so many visitors and locals to post photos of their TassieStyle experience. But the marketing didn’t end there. Our latest version of Go Behind the Scenery marketing push kicked off at the end of February. The campaign continues the promotion of our state as a great leisure destination and uses a new approach to encourage people to plan and book their travel ahead of our coming winter season. We know that Australians found the videos from previous campaigns featuring local characters very engaging. So we have taken the proven appeal of these videos and combined them with an innovative and fun online mapping experience to entice people to plan an autumn holiday in Tasmania. The campaign is about to wrap up and has been supported by cooperative marketing with a range of commercial travel partners to generate more bookings and sales to Tasmania over the coming months. Initial reports are showing positive results and I will be able to give you more information on this in the next edition. And at the end of this month our interstate winter promotion will also be kicking off. This promotion will build on last year’s marketing activity but focus on the unique emotive experience on offer in a Tasmanian winter holiday. Tassie’s program of great winter events is one part of the story and will be used to encourage people to plan and book their trip here. With all this marketing going on, combined with our amazing Tassie tourism experiences and some great new businesses to open this year, I am confident our visitor economy will continue to grow and break more visitor records in 2017.

If you thought 2015 was a great year for Tasmanian’s visitor economy, then I’m pleased to say that 2016 was substantially better – and just as importantly, better for all our regions. The latest figures show the number of visitors coming to Tasmania on scheduled air and sea services in 2016 grew by seven per cent on the previous year. To be more precise, our island state welcomed around 1,236,400 interstate and international visitors during 2016. This result is great news. It’s the first time ever that we have passed the 1.2 million visitor mark, and goes a long way to keeping us on track with the growth rate needed to reach the government and industry’s joint T21 visitor economy goals by 2020. And all our tourism regions have shared in this growth, with visitor numbers to the south of the state growing by a healthy five per cent, while the Cradle Coast region saw seven per cent more visitors last year. The east coast continued its stellar performance with 10 per cent more interstate and overseas visitors, while northern Tasmania was the standout region for 2016 with an 11 per cent increase in numbers, due in part to a bumper December quarter. These figures were also reflected in THA’s Hotel Occupancy Report where members in all regions saw a growth in room nights in 2016, with the average state-wide occupancy level coming in at over 75 per cent for the year. This is amazing to think that on average more than 7 rooms out of every 10 in the state were booked out for the entire calendar year. The airlines and Spirit of Tasmania have continued to help us out here, with airlines scheduling over 165,000 extra seats on major routes to and from Tasmania in 2016. It was good to see that our visitors as well as locals responded to this increased capacity with all these extra seats and more being booked. The Spirits of Tasmania also continued their success story with an 11 per cent jump in interstate and international visitors travelling on the ships in 2016. The TT Line continues to do a great job of attracting more visitors to Tassie and the results show they are being rewarded for their effort. Tasmania’s positive profile amongst the travel trade in our main international source markets also gives me great confidence about our future prospects from the USA, Europe and Asia. This time last year I proudly reported that a record 211,800 international visitors had come to Tasmania in 2015. Twelve months on and the International Visitor Survey shows that the number of international visitors coming to Tassie during 2016 grew by a further 11 per cent, setting a new record of 235,700 visitors. However our growth has not necessarily been generated by the same markets that have driven Australia’s growth. We have continued to see above average visitor growth from the USA and Asia markets like Hong Kong, Singapore and Malaysia, whereas in Australia the volume mainly came from countries like China and New Zealand. I returned late last month from a week-long Asia Tourism Sales Mission, where 14 Tasmanian tourism operators and I met with a number of

April 2017

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Hospitality Review

Hobart’s Old Woolstore Apartment Hotel enjoyed another successful night at the annual Qantas Australian Tourism Awards, being inducted into the Hall of Fame after winning Gold for the third consecutive year in the Business Event Venue category at the gala dinner held at the Darwin Convention and Exhibition Centre on February 24, 2017.

The OldWoolstore, a 242-room accommodation and conference venue located in central Hobart, triumphed against tough competition from all states and territories to take home its seventh gold award at national level since 2008, along with the Silver for Deluxe Accommodation. Chief Executive Officer, Ben Targett, said “Everyone at The Old Woolstore Apartment Hotel will be incredibly excited and honoured to have been recognised as one of Australia’s most successful tourism businesses. Over many years our team have worked hard to provide genuine hospitality and this result just highlights their ongoing passion for creating wonderful guest experiences.” “The Old Woolstore is 20 years old this month and it’s great that we’re still evolving in a way that makes us competitive on a night like tonight. Our owners also deserve credit as they’ve helped keep things fresh and interesting.” “To achieve both national Hall of Fame status in the highly competitive Business Event Venue category and Silver in Deluxe Accommodation is an extraordinary acknowledgment of the value of continual investment, innovation and focusing on the needs of our guests. To win Gold three years in a row is just phenomenal. I can’t wait to get back to Hobart to share this success with our team.” He went on to say “We would also like to sincerely thank our industry and commercial partners, and of course our guests for their ongoing

support.” The OldWoolstore opened in February 1997, when the re-development of the old Roberts Ltd wool storage warehouses into a 118-room apartment hotel complex was completed. In October 2001, a further 124 apartments, significant business event facilities, Stockmans Restaurant and the Baaa Bar were added, completing the project that now operates as an iconic Tasmanian tourism and hospitality provider. September 2013 saw the operators of The Old Woolstore acquire what is now known as Hadley’s Orient Hotel and the committed, passionate and professional culture of the multi-award winning team now spans two Hobart properties. It was another successful year for Tasmanian operators, winning a total of 14 medals combined – five gold, seven silver and two bronze - more than any other state. The Qantas Australian Tourism Awards recognise and promote excellence in tourism and are the pinnacle of achievement for the tourism industry across Australia. They encourage and celebrate professionalism, creativity and innovation, and provide a benchmark for best practice in the tourism industry. Enquiries should be directed to Ben Targett, CEO 0410 575 457 or Kelly Luck, Director of Sales & Marketing 0438 395 240.

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April 2017

By Dr Amy Jackett Curator ‘The Hadley’s Art Prize’ HISTORIC HOBART HOTEL PRESENTS MAJOR NEW ART AWARD

14 with the major announcement of the winner. This will be followed by a large exhibition of finalists’ works displayed in two specially created galleries at the hotel. The exhibition will be open daily and run right through until August 25 and is expected to draw big crowds. The prize is being funded by Don Neil – owner of both Hadley’s Orient Hotel and The Old Woolstore Apartment Hotel – who sees it as his legacy; his way of giving back to the state that has provided his family with so much. “David Walsh is my inspiration. His vision to build Mona has been transformative for Tasmania and just like the Guggenheim Museum in Bilbao, Spain, this amazing creation has benefited the entire community,” Don said. “I am no expert in art, I am not a collector and I got an ‘E’ for art at school. However, I am passionate about the potential for even more Mona-style cultural tourism because quite frankly this is where Tasmania’s future lies.” While this prize showcases Tasmania’s burgeoning cultural scene, it also shines a light on a Hobart icon, the 183-year-old Hadley’s Orient Hotel. Dating back to 1834, it is fitting that this historic landmark presents the Hadley’s Art Prize. Not only does the hotel have a background intrinsically linked with Australian art, but it has also been restored back to its Victorian ‘glory days’ thereby providing a stunning backdrop for the award. “For its first century and a half, this grand hotel was splendid and considered THE place to stay in Hobart,” Don reminisces. “It was also at the centre of a very vibrant art scene during the 1920s and ‘30s, hosting a number of important art exhibitions. It was also the meeting place for the Art Society further cementing its place in Hobart’s cultural hub. “However, about 50 years ago, all that changed when the hotel lost its way and began looking tired.” When Don bought Hadley’s three years ago, he was buying a vision to restore this faded ‘Grande Dame’ back to its glory days. In close consultation with an expert advisory panel comprising of historians, architects and designers, no expense was spared as the National Trust listed property was authentically restored to reflect the grandeur and decadence of the Victorian era. The charming venue boasts 71 elegantly styled accommodation suites, a range of facilities including the Orient Bar & Dining Room, distinguished event spaces, and the sun-bathed Atrium famous for its Traditional Afternoon Tea Experience made from recipes found in grand homes of the era. The hotel even has a permanent art gallery showcasing reproductions of rare nineteenth-century Tasmanian works. “If you had not been into Hadley’s for a couple of years, you would not recognise the place,” Don said. “It is wonderfully grand once more, and well on the way to becoming one of Australia’s most celebrated historic hotels. An important part of this re-birth is the fabulous new art award.” The judging of the very first Hadley’s Art Prize is now just months away, ensuring the eyes of Australia are not only back on this grand hotel but also on our incredible and unique ‘Island of Art’. Hadley’s Art Prize runs from July 15 – August 25, at Hadley’s Orient Hotel, Hobart For further information contact Dr Amy Jackett, curator curator@hadleysartprize.com.au www.hadleysartprize.com.au

The Hadley’s Art Prize, which burst onto the scene in January, will become another major cultural tourism drawcard for our island state. Believed to be the richest Landscape Art Prize in the world – with a staggering $100,000 on offer to the winner – this annual award is not only a major coup for the art world, but also for Tasmania. It will further cement our reputation as an ‘Island of Art’ helping to attract even more tourists to our shores. Another must-do event to pencil in on the calendar. This latest offering was launched with much fanfare at the newly restored Hadley’s Orient Hotel by Acting Premier – Jeremy Rockliff – who praised it as one of the biggest art prizes not just in Australia, but in the world. “It will firmly put Tasmania on the map as a creative hub and it will be one of the biggest developments in the Tasmanian art community since the opening of MONA,” Mr Rockliff said. “Each year the Hadley’s Art Prize will draw thousands of locals and visitors alike to view the finalists works and to enjoy Tasmania’s rapidly emerging arts scene.” Celebrating and promoting the work of contemporary Australian artists – both established and emerging – is what the Hadley’s Art Prize is all about. However, it is also an award steeped in history. Tasmania has a rich background of landscape art, and this year’s theme is ‘History and Place’: A portrayal of the Australian landscape that acknowledges the past. Designed to complement Hobart’s mid-winter cultural events, the timing of the Hadley’s Art Prize is deliberately strategic. It will directly follow the Festival of Voices, which in turn comes off the back of Dark MOFO, giving another much needed mid-year boost. This exciting new annual event will span six weeks. It will kick-off on July

April 2017

Hospitality Review

Tasmania Police Report INSPECTOR GARY WILLIAMS Northern District Support Services On the 1 September 2016 amendments to the Liquor Licensing Act 1990 took effect. Along with a host of new powers for Police and Licensees, the amendments introduced Barring Orders which enabled Police, Licensees and Permit Holders to prohibit a person from entering or remaining on a licensed or permit premises for a period of up to six months. As you would recall, a Barring Order can be issued by a licensee (or a person acting with their authority), a permit holder or a police officer (acting with the authority of a senior police officer) and can bar a person from a premises if they: • are intoxicated on the premises; • are violent or quarrelsome on the premises; • put their safety or the safety of others on the premises at risk because of their consumption of liquor; or on any other reasonable ground (this cannot be discriminatory in nature). A person served with a barring order must: • immediately leave the premises and vicinity (50 metres from any entry or exit, or another distance or specific area determined by a police officer) • not re-enter or remain in the vicinity (without reasonable excuse ) for six hours or until the premises is closed for the day, whichever is longer (you may re-enter the vicinity after this time) • not re-enter or remain in the premises while the Order is in place (up to six months) As previously outlined in my October article, a Barring Order must be in writing and must be given to the person. This can be done by

handing it to them, sending it to them by post to their last know place of residence or leaving it at their last known place of residence. Police may also issue Barring Orders and have additional powers in regards to the areas in which a Barring Order may take effect (including barring an individual from a certain type of premises or premises within a certain area). To date, only a handful of barring orders have been issued across the state and we are interested in your feedback as to whether there are any perceived barriers to the use of these orders by licensees or permit holders. Feedback can be left by calling your local Police Licensing Services Office in either Ulverstone, Launceston or Hobart on 131444 or by emailing Licensing.North@police.tas.gov.au. As a reminder, you can find a guide on Barring Orders at http:// www.liquorlicensing.tas.gov.au/domino/dtf/dtf.nsf/LookupFiles/ Barringorders.pdf/$file/Barringorders.pdf. The Barring Order forms for licensee’s and permit holders are available at http://www. liquorlicensing.tas.gov.au/.

Section 81, Liquor Licensing Act 1990 Reasonable excuse includes: • living within the vicinity; • catching transport; or •

fearing for one’s safety outside of the vicinity.

April 2017

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