Impact Report 2015-2016
Every person counts, every family matters Every step of the way
Grace, dignity and respect – a focus on living life to the fullest
Welcome to Touching Lives
FEATURE ARTICLE
10 Your Life, Your Way... All the Way You can define and shape
Dear Friend,
You, our amazing donors, make it possible for The Elizabeth Hospice to provide compassionate solutions to complex problems brought on by advanced illness. Your support enables us to comfort and counsel our patients and their families during challenging times, and to restore hope to grieving children and adults when they feel lost and alone. Because of you, we are able to give families the precious gift of meaningful moments with their loved ones. Our community-centered care plays an important role in healthcare especially during these times of shrinking reimbursement and rigorous regulatory oversight. Since 1978, The Elizabeth Hospice has had the privilege of making a difference in the lives of more than 95,000 people. Patients and their families are treated with grace, dignity and respect and are guided through life’s most difficult transition by our experienced, compassionate team of experts. Those in the community who are grieving, no matter what their patient affiliation, have a professional resource to help restore hope and foster emotional healing. There are 11 school districts in San Diego County and the Inland Empire that have a resource for training their professional staff to support bereaved children without impacting their already tight budgets. All of this is possible because of your generous support. This report highlights the achievements of our caregivers, staff and volunteers during 2016. We couldn’t do it without you. Thank you for trusting us with your investment in the community. 8 6 4 Every Minute is Truly a Treasure By Beverly Marston MEMORABLE MOMENTS 5 Conversation Starter Kit Makes Life Easier By Marlene A. Prost For 36 years, The Elizabeth Hospice has been devoted to providing high-quality medical, emotional and spiritual support to those in need, regardless of their gender, age, ethnicity, religion, disease, insurance status or ability to pay . Until recently, our service area encompassed only Northern San Diego County. Now, our programs and services reach across San Diego and South Riverside Counties. We are here for you during life’s final stages and through the healing journey afterwards. The Elizabeth Hospice has committed time, financial resources and people to develop and expand a specialized pediatric service for infants and children. The program provides the traditional scope of hospice services, with sensitivity to the unique needs of families of our young patients, and fulfills our commitment to care for infants and children living with a serious illness. As your community hospice, it is our responsibility to provide you with tools and resources to make informed healthcare decisions for you and your loved one. This issue includes articles bout caregiver support, talking about your wishes at the end of life, and s irituality. Baby Boomers also discuss finding hop nd meaning when dealing with a life-limiting illness. Touching Lives magazine introduces you to the benefits of hospice for you and your family, along with the information you need to make appropriate decisions about end-of-life care. Call The Elizabeth Hospice today to begin a conversation. We’ll talk about embracing life. We’ll talk about living more fully in comfort and in control. We’ll focus on living. War regards, your quality of life By Paula Spen er Sc tt
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CAREGIVER ’ S CORNER 6 When Your Caregiving Feels Helpless By Paula Spencer Scott FRIENDS & FAMILY 8 Reinventing Ways to Find Comfort By Ann Hood SPIRITUAL SUPPORT 14 Why Believing Matters By Harold G. Koenig, M.D.
Jan Jones, RN, BSN President and CEO Jan nes, RN, BSN, FAAMA Presi nt and CEO
NEW & NOTEWORTHY
The Elizabeth Hospice, Inc.
About Us
Our Mission ______________________ To enhance the quality of life for those nearing the end of life’s journey and for those who grieve. Our Core Values ______________________ Practice Humility • Embrace and Drive Innovation • Be Respectful • Act with Integrity Foster Transparency • Promote Collaboration • Celebrate Excellence
Our Vision ______________________ The Elizabeth Hospice aspires to a world in which every life ends with compassion, dignity, and peace. Our Team ______________________
Nurses & Aides
Counseling Bereavement Services
Patient Caregiver Community
Medical Director Patient’s Physician
Volunteers
Social Services
Spiritual Care
Board of Directors
Administration
By The Numbers
Our team of highly trained professionals supports patients and their families every step of the way. By managing pain, alleviating discomfort, and providing emotional, social and spiritual support, we make it possible for our patients and their families to focus on spending time with each other and to savor the richness of life.
32% Cancer
Other Infectious disease Genitourinary Gastrointestinal
10% Other
18% Neurological
Patients by Diagnosis
9% Respiratory
31% Cardiovascular
63%
> 81 yrs old 1682 patients
Non-school
2,678 hospice patients average daily census of 493
19%
Patients by Age
71-80 yrs old 500 patients
15%
51-70 yrs old 415 patients
3%
Other 8 infants, 8 children <10 yrs. No patients between 11-20 yrs. 65 patients - 21 to 50 yrs.
By The Numbers
84%
28%
23%
Telephone & Direct Mail Support
Grief Camp
Individual Counseling
Patients by Ethnicity 86% Caucasian 7% Hispanic 4% Asian 1% African American 2% Other
Adult Bereavement 6,359 Clients
Children’s Bereavement 355 Children
15%
7%
Support Group Non-school- based
34%
9% Support Group
School-based Program
Individual Counseling
Community with Heart
The driving force behind our compassionate care is that patient focus includes a commitment to caring for family and all those in the community who are grieving.
Proudly caring for those who have served our nation Veterans often carry experiences that present unique challenges at the end of life. Our staff is trained to better assist Veterans and understand their challenges. As a Level 4 partner in We Honor Veterans , a national initiative by the Veterans Administration and the National Hospice and Palliative Care Organization, we had the distinct honor of conducting pinning ceremonies and providing hospice for 575 Veterans .
Our care extends beyond our patients to include their family and friends, too. Community-centered grief support is open to everyone regardless of patient affiliation or how their loved one died. Those who are grieving find solace and hope in an environment where they can speak freely and without judgment. Counseling and peer support groups are available for all ages. Last year, our counseling services touched the lives of 6,117 people . No one should ever have to grieve alone
Community with Heart
This life-changing care is ONLY possible through gifts like yours – 94% of the funding for these programs comes from generous donations by members of our community.
Specialized grief care for children
Pawsitive Pet Connect was launched this year to assist hospice patients with their pets because pets provide companionship and unconditional love that can be key to a patient’s quality of life. A team of trained volunteers is ready to assist patients by feeding and exercising their pet, delivering food and other pet items, and transporting animals to veterinary or grooming appointments, as needed or when requested. Pets can be critical to the well-being of patients
Losing a loved one is painful at any age. For children, it can be especially devastating with lifetime consequences. Through our comprehensive Children’s Bereavement Program, kids connect with their peers who have had a similar experience and share a common bond. Caregivers build a support network that helps them during difficult times, and schools have a resource for training and assistance with grieving students. Last year, 290 children and 42 adult caregivers participated in 1,282 grief counseling sessions .
Volunteers
Passionate people who make our work possible
Volunteers lend a hand to enhance every facet of our organization. Whether working directly with patients, helping within our other programs or advocating in the community as ambassadors of our work, the compassion of our volunteers has tremendous impact on enhancing the lives of everyone we serve. We are fortunate to have 287 volunteers who contributed 13,423 hours last year to enriching the lives of those who are faced with the challenges of advanced illness.
It’s not unusual to find a volunteer comforting a patient, keeping a patient company by reading to them, or reassuring a grieving child. Volunteers give generously of their time and talent to: • Bring music to our patients • Create one-of-a-kind Cuddle Keepsakes for those who are grieving • Make our fundraising events special • Provide aromatherapy • And so much more
Non-school
287 Volunteers dedicated 13,423 hours of their time to our community
Financials 2015-2016
Income Patient Services
Expenses Direct Patient Care Indirect Patient Care Community Outreach Management & General
$33,838,155
$18,399,871
Community Support & Events
$1,256,106
$10,150,589
Investment Income
($20,991)
$719,140
Other
$55,079
$5,617,006
Fundraising
$614,621
TOTAL
$35,128,349
TOTAL
$35,501,227
Corporate and Foundation Board Leadership
2016 Corporate Board of Directors
CHAIR
Gary Kloehn
CHAIR-ELECT TREASURER SECRETARY DIRECTORS
Robert Hemker Kiprian Skavinski
Cheryl Farst
Guy Anastasia; Denise Boren, PhD., RN; Irma Cota; Edward Croft; Laurette McGuire, PhD; Nancy McCoy; Mark Neu; Lori Rappaport, PhD; Michelle Sullivan; Chris Weissmann
2016 Foundation Board of Trustees
CHAIR
Michael T. Hartney, JD
TRUSTEES
Theodore Davis, Doug Dawson, Faye Hines Goldfeder, Gary Kloehn, Dan Laframboise, Debi Lange, Bruce McCarty, Jack Raymond
Chief Executive Officer
Jan Jones, RN, BSN
Leaving a Legacy
Planned Giving
You can create a lasting legacy by including The Elizabeth Hospice in your will or estate. These planned gifts ensure that future generations will always have a community-centered resource for hospice care, palliative support, and grief counseling. Planned gifts can include: • Bequests • Charitable Trusts • Charitable Gift Annuities • Real Estate • Retirement plan or insurance designations Contributing to our endowment fund or establishing a fund of your own is another great way to invest in the future of The Elizabeth Hospice . Interest earned from these invested funds is used to support our programs and is an invaluable source of stability and longevity for our organization. Anyone can contribute to our endowment fund, no matter the size of your gift. Certain parameters apply when establishing your own named endowment fund.
Endowment
For more information, please contact the Philanthropy Department at 760.796.3744
Serving San Diego County and The Inland Empire as a Nonprofit Healthcare Leader since 1978
www.elizabethhospice.org
The Elizabeth Hospice is a 501(c)(3) nonprofit, Federal Tax ID 95-3275679
Corporate Office 500 La Terraza Boulevard., Suite 130 Escondido, CA 92025 800.797.2050
Service Offices Center for Compassionate Care 930 Canterbury Place, Escondido, CA 92025 Carlsbad Office 5938 Priestly Drive, Suite 103, Carlsbad, CA 92008 Temecula Office 27720 Jefferson Avenue, Suite 200, Temecula, CA 92590 Mission Valley Office 2525 Camino del Rio South, Suite 160, San Diego, CA 92108
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